discrimination

Argos self checkout machines too high

Argos say “Good height for wheelchair users”.

26/11/18 – Argos self-checkout machines too high for wheelchair users.

Argos self checkout machines too high

So I emailed Argos regarding their recently installed self-checkout machines.

This is what Argos had to say,”

I know your concern was about the height of the Quick Pay Kiosks. Having investigated further, it seems that the design of the kiosks is historic and none of the current designers know where the guidance was consulted at the time.

We are however aiming to ensure that new designs are more inclusive and I am working closely with the Store Format teams to ensure moving forward this is the case. We are also trialling other technology where you can browse for products and pay on the same terminal and these are more accessible. However, there will always be aspects of Argos stores that are not accessible for every customer, and when it occurs, our colleagues are always happy to assist (which is of course something Argos is required to do under the Equality Act 2010)”.

Hmm, she says the new terminals where you can browse and pay (presumably the ones pictured above) are more accessible.  Not quite sure about that!

I’m in a pretty high seated wheelchair and you can see below, the touchscreens are too high for me to use, it is above my head!  For a disabled person like myself who is unable to raise their arms past chest level and doesn’t have very good dexterity, this becomes an impossible task.  Now, remember, you have to pump in numbers or the name of the item you wish to browse/pay for on this screen.  Gonna take some time I reckon!  Yes indeed, staff may be required to assist under the EA 2010 but try finding one in the Hounslow branch! 

Cazbarr sat next to Argos self checkout machines

Argos said in a further email, replying to my email with a few suggestions:

“I went around one of our stores on Friday in a wheelchair (before your email came through) just to try to get a view of the barriers in store for wheelchair users, albeit it was the Liverpool Belle Vale store that has just been refitted with the Pay at Browse device. While it is a good height for a wheelchair user, the screen while lower than the kiosk that you mentioned, may well present an issue to a user who can’t reach higher than chest level. We will need to give some thought to how we make sure a wheelchair user can get close enough to the screen e.g. get their knees under the desk and still have the screen and the pay point within easy reach”.

Now I’m really not sure what machines she is talking about as it seems she has mentioned several.  As she mentioned the Liverpool branch has just been refitted with the new machines, I can only assume she is indeed talking about the ones pictured above.  Now, this being the case, how on earth can it be concluded these are a good height for wheelchairs??  You would definitely need to reach up past your head.  

The plus side is, Argos haven’t completely disregarded my comments or even my suggestions.  They do say they will give some thought on how to improve things, this is definitely a plus for Argos.

So now the waiting game and in the meantime, I still can’t go shopping independently!!!! 

Any questions, please don’t hesitate to Contact Me.

***UPDATE*** 27/11/19 – Argos self-checkout machines too high for wheelchair users.

Lowered counter with new argos self checkout machines

Argos have been true to their word!! They have indeed installed new LOWER machines in their Hounslow store. I was in the store last week and found these lowered machines to be much easier to use. Unfortunately, the machine at the lowered counter meant for wheelchair users wasn’t working. (I did report this).

The only slight issue is the fact if you’re not careful, you could very well hit your knees on the bottom of the machine. Other than that though, I say, good job Argos.

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Instagram logo - Instagram ignores plea to be accessible for disabled users!

Instagram ignores pleas to be accessible to all!

My disability makes using a mobile phone difficult, so when a company has several versions of their app, (meaning computer, tablet and phone) but only has certain features available on the mobile version, it frustrates me!!  I want to be able to use their product but due to inaccessibility, this is not possible.  What frustrates me even more, is when you try to contact the company in question to explain your issue, they just blank you!!

For example, Instagram. To be able to upload pictures to your account, you have to be using the mobile version.  There is nowhere that I can find to be able to do this on the PC version.  

Trying to find the contact us on their website is impossible. I’ve tried contacting Instagram via Twitter but seemingly I’ve faced a brick wall. So now I must look for other avenues, I feel this will not be an easy task, after all, I don’t want to come across as someone who is hounding Instagram.  (Not yet anyway).

Something as important AND the main purpose of Instagram “uploading images”, you would expect to find this on all platforms. Not just mobile/tablet. So why is this the case? Your guess is as good as mine! Yes, the mobile version is an app (not my area of expertise) but the desktop version sure looks like a website to me. Therefore, why can the website not be fully accessible and inclusive.

I will keep you up-to-date!!

UPDATE  21/7/18

It would seem Instagram doesn’t like my tweets saying they are ignoring my pleas to be more inclusive for disabled people.  Every time I post this image in my tweet with @instagram:

Instagram logo - text - Instagram ignores pleas to be accessible for disabled users!

It doesn’t show up on my profile page, feed page or any of my followers feed.  Yes, I have had this confirmed by one of my followers.  So, have Instagram found a way to have my tweets blocked?  Is it a glitch….(3 times over) I posted it 3 times and none are showing up??  I don’t know enough about Twitter to know if this is possible but by god, how sneaky it would be of them if this is what they have done……..Mind you, they are a Facebook company, so I suppose anything is possible hey!

Now, let’s be clear here, all my other tweets are showing up, just the ones where I @Instagram in my tweets, I have just put this to the test.  So this would suggest they have seen my post about not being accessible and this is their response…..Lovely!!!  Think it’s time to take the matter further now.

If you liked my blog, leave a comment below. If you would like to work with me or anything you would like me to blog about, don’t hesitate to Contact Me.

Changing places toilet with changing bed with toilet and hoist

Is it really discrimination?

An 11-year-old boy is suing a theme park for not having a changing places toilet.  Now I can see both sides of the coin here.  The story goes:

On one side, you have the parents saying their son should be able to enjoy a day out like any other 11 year old and be able to use the toilet when needed.  Of course, I totally agree.  They explained to the theme park how their son requires a “changing places” toilet.  They also explained at present, to be able to visit the theme park, they must hire a mobiloo to enable their son the day out he so loves to have.

On the other side:

The theme park has said they take inclusivity very serious and always look for feedback from disabled people to make sure what they are doing is right.  Also, in light of the complaint from this lads parents, the park has supplied a mobile hoist and a changing bed in one of their large disabled toilets.

The parents have come back to the theme park saying this is not good enough as it does not meet their son’s needs.

Ok, maybe I’m just plain ignorant here but, am I right in saying a “changing places” toilet has a hoist, changing bed, toilet and sink??  Does the theme park’s toilet have a hoist, changing bed, toilet and sink??  If so, then how come it doesn’t meet their son’s needs???  I’m sure someone out there will have great pleasure in enlightening me!!

So now, the parents are suing the theme park for discrimination??  Do they actually have a case??  Do you think the park has made reasonable adjustments??

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