I was bought a Pandora bracelet roughly 2 years ago and over time I managed to fill it up with charms. Over this period of time, I took my bracelet into Pandora a couple of times to take advantage of their free sonic cleaning. I wanted to keep my bracelet in as good condition as possible. The trouble was, each time my bracelet came back to me, it never seemed to be as clean as before, the silver still looked tarnished. This got so bad I contacted Pandora and their reply was non-committal, to say the least!!
I have had my Panora bracelet for approx 5 months now and have had to take my bracelet into my local Pandora store for a professional clean at least 4 times, as my bracelet has tarnished very badly.
I took my bracelet in for a professional clean only on Friday (2/6/17) and as you can see in the pictures I have enclosed, this did not clean my bracelet, you can see my bracelet is still very tarnished? This is the same result every time. You will also notice that the tarnish does not seem to affect the charms, just the clasp and the safety chain. (I can confirm my bracelet has never come into contact with any chemicals such as perfume, detergents, hair spray etc).
We all know silver tarnishes over time and a good clean solves the problem and brings the item back to its former glory. My bracelet was “professionally” cleaned yet it is still tarnished??? I wear other silver jewellery on a daily basis and do not seem to have a problem with tarnishing. I am now thinking, is it just Pandora jewellery!!
I would love to buy your new bangle but do not wish to spend the money on something that is going to look cheap on my wrist as I am afraid this will tarnish also.
I would like to know if there is anything you can offer/do to fix my bracelet as I am extremely disappointed with having a tarnished black bracelet. Even the shop assistant said it looked like the silver was coming off but felt this couldn’t be the case as it is real silver.
I took my bracelet to my local store within the first week of having my bracelet due to the tarnishing and they replaced the bracelet.
Thank you for taking the time to email PANDORA and I’m sorry to hear about your bracelet and charms. I can completely understand how disappointing this must be for you, especially as you have such a collection.
For the purpose of addressing your issue fully I would like to briefly outline the PANDORA warranty policy that all our stockists are trained in. PANDORA warranty on all silver items is two years, on gold it is two years and leather items it is one year. This is to allow an ample amount of time to discover any manufacturing faults with an item and rectify it for the customer free of charge.
PANDORA jewellery is made from 925 sterling silver and 14 carat gold and these metals will naturally tarnish. As such, tarnishing is a natural process and is not considered the result of a manufacturing fault, as is also the case with skin reactions. Factors which contribute to this are; the metals coming into contact with damp environments, prolonged exposure to UV light, and contact with perfume, body lotions, detergents, bleach, and secretions of the skin. Tarnishing can be prevented by regularly polishing all jewellery with a polishing cloth. It is worth noting that Pandora packaging is not tarnish proof and even when jewellery is not being regularly worn we would still advise to polish it to prevent tarnishing from occurring.
I understand how disappointing this situation must be, so I would recommend taking the items back into your nearest local PANDORA store. Many PANDORA stores also have ultra sonic cleaning services available in store that can carried out for free, should this not change the appearance of the items they can also be sent to the European goldsmiths for assessment and professional cleaning.
I hope that the store are able to help further, but if you have any more queries please don’t hesitate to get back in touch.
These are the pictures:
So please, is this really just normal tarnishing after just 5 months? If so, why does it not improve with professional cleaning? Why does my other silver jewellery not tarnish, which HAVE come into all sorts of chemicals on a daily basis? Just doesn’t make sense to me!
This went on for a while and in the end, I had to give up as the situation was making me ill as I was still recovering from my heart attack. Pandora had made it perfectly clear they wanted nothing tarnishing their good name/reputation and would not agree that there was a fault with this bracelet.
I turned to Twitter recently to try again, and once again a brick wall, oh they were nice at first suggesting taking it for a clean, contacting Cust. Serv but once I had explained I had already done this and sent them pictures, I got nothing further…..No other correspondence from Pandora!! Complete radio silence!!
One can’t help but feel Pandora’s Customer Service is as faulty as their bracelets!!!! So now I am stuck with a dirty ugly looking bracelet, I won’t be purchasing any more Pandora products, not with a service like this!!