cazbarr

Wheelchair with fleece lined cover attached

Keep Warm & Cosy With This Fleece Lined Cover – Review

Keep Warm & Cosy With This Fleece-Lined Cover – Review. A friend suggested I try this fleece-lined lower-body wheelchair cover as my legs are always cold, which causes me a lot of pain. Which is made worse when out and about, especially in cold weather. I have been using this cover for almost a week now. It’s probably the best product I have tried to date. So I wanted to share my experience with you.

The Product

Keep Warm & Cosy With This Fleece Lined Cover - Review Main wheelchair cover image

There were two items on Amazon (no, I’m not affiliated) practically identical. One was cheaper than the other, but didn’t look as good quality, therefore, I decided to go with this one. I am extremely happy with the one I purchased: Wheelchair Cover

It’s advertised as being suitable for people up to 5ft 9″ max. I would disagree with this. I’m 5ft 2″ and if I pull the cover up so the sides are at my waist (which is where I would expect them to be) I find my feet are hitting on the bottom inside of the cover (without shoes on), leaving me very little room for shoes or movement.

The back part of the cover has two elastic loops which you can put over your wheelchair backrest handles. I’m in an electric wheelchair, therefore, as I have no handles on my chair, I’ve had to use straps that I already had to attach to the loops (link at bottom of the page). Then I tie them around the bar behind my backrest. I do advise utilising these loops as they keep the cover in place whilst transferring in and out of your chair.

As we all know, it’s extremely expensive at present to put our heating on, therefore I use my fleece-lined cover even while sitting indoors. I also have a fleece-lined shawl that I wear with my lower body cover (link at bottom of the page) and I have found this allows me to sit indoors without having to put my heating on as often.

The outer cover is waterproof (the reason for me purchasing this). I have not used it in the rain as yet but it certainly looks like it will work well.

Using The Cover

This cover comes up to your waist area (depending on your height) with an extra bit that goes up the backrest part of your wheelchair. As I previously mentioned, the backrest has two loops attached so it can be hooked over the handles of a wheelchair. I find this helps the cover stay on your chair while transferring in/out of my wheelchair. I use velcro straps to attach the loops to my chair as I use an electric chair without handles.

The Lining

The lining is made of fleece. I find it to be extremely warm, my legs feel like I just got out of bed which they never feel that way during the day.  I did notice the first couple of times using this, the fluff transferred quite easily onto my clothes. The cover is washable, I’ve washed mine and it survived very nicely!

The bottom of the cover is almost an oval shape with no fleece lining on the inside. This makes sense as this is where your shoes would sit. This obviously would prevent dirt, muddy water etc from dirtying the inside fleece.

The Zip

There is a piece of string sewn into the front of the cover at the top. On the other end, you can tie it to the zip loop.  I find the string extremely useful as I don’t have to bend down to my feet area to grab the zip loop to close the cover. The zip is so easy to open, as all you have to do is gently pull apart the cover and the zip will slide down smoothly, meaning once again, no bending down needed. There is a loop on the inside and outside of the zip.

The cover doesn’t come completely apart, in the respect that the zip will open the cover to the bottom but the zip is sewn into the bottom. This way, you never have to start the zip off as it is always ready to go. Hopefully, the image below will show you what I mean.

One thing I will say, however, is that when trying to use the string to pull the zip up, I find it pulls the cover with it which doesn’t allow the zip to close. What I do, is use a foot to hold the cover down at the bottom of the zip while pulling on the string to close the zip.  I find this works a treat.

Conclusion

I’ve knocked off one star as the inside pocket is not placed correctly for proper use, something I would have used had I been able to. The pocket seems to be almost around my back and too low down for me to be able to use.

Other than that, I would highly recommend this cover as it is very warm and it will protect your legs in wet weather. Go on, treat yourself, I did lol.

Links
Velcro Straps
Fleece Shawl

If you would like to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Feature image with 2 star rating of Brighton Hilton Metropole

A Nightmare for Accessibility: My Experience at Hilton Metropole Brighton

A Nightmare for Accessibility: My Experience at Hilton Metropole Brighton – My daughter and I stayed here for a weekend convention. We were looking forward to staying here as it looked very grand and all the rooms had just been renovated. Unfortunately, this is probably one of the worst hotels for accessibility that I have stayed at!

Lifts were too narrow, no heating around the hotel and the restaurant was not available. Renovations happening and raised thresholds in all the doorways. The list goes on and on! My accessible room only had two accessible features: A wet room and red alarm cords.

We had this weekend booked months in advance as it was a convention for our favourite show (Supernatural) and one of the main stars was going to be there. Excited is very much an understatement of how we were feeling.

The Hotel

A Nightmare for Accessibility: My Experience at Hilton Metropole Brighton

Our first issue was parking! We could not use the hotel own’s car park as my van (WAV) would not fit in the underground car park. This meant we could not benefit from the discount offered by the convention organisers. Also, hubby had to take us & pick us up as parking anywhere else was just too expensive! Prices of other car parks are anything from £25 a night!

The entrance to the hotel was very difficult. There was a ramp up to the main revolving door. There was a single door on either side of the revolving doors but these were very narrow. When we arrived, both these doors were locked. My daughter had to go into reception to ask for some help. The first door opened inwards, then directly after that, a second door opens towards you before you enter the foyer. Very difficult to do if you were on your own.

Once inside, first impressions are good. The hotel looks very clean and upmarket. Check-in was easy, I can’t fault the staff in any way, they are all very polite, friendly and helpful. The hotel is advertised as having 340 rooms. When I spoke to the hotel, I was told they have 9 accessible rooms but don’t quote me on that as at the time they were being renovated and things may have changed.

The hotel features advertised:
  • Connecting Rooms
  • Digital Key
  • Spa
  • Beach
  • On-site restaurant
  • Indoor pool
  • Fitness centre
  • Pet-friendly rooms
  • Room service
  • Meeting rooms
Available accessible features include:
  • Accessible meeting rooms
  • Audible alerts in elevators
  • Bathroom doors at least 32 inches wide
  • Bedroom doors at least 32 inches wide (812 mm)
  • Braille elevator
  • Cutlery with oversized or adapted handles
  • Digital alarm clock available with sound and a vibrating pad
  • Disabled parking
  • Elevator buttons lowered
  • There’s an Emergency Call Button on the Phone
  • Emergency pull cords bedside bed & bathroom
  • Evacuation chair is available to help evacuate a disabled person
  • Grab bars in the bathroom
  • Hotel complies with ADA Guidelines
  • Induction Loop System available at reception & in meeting rooms
  • Inflatable chair is available to assist in getting in and out of a bath
  • Large Print Menus
  • Level or ramp entrance into the building
  • Lowered emergency evacuation instructions
  • Public Areas/Facilities accessible for physically challenged
  • Roll-in Shower
  • Rooms accessible to wheelchairs (no steps)
  • Serv support animals welcome
  • Strobe alarms
  • Swimming pool hoist for pool access
  • Vibrating fire alarm available
  • Visual alarm for hearing impaired/Visual alarms for hearing impaired in hallways & public areas
  • Wheelchair ramp for lobby/reception access

Some of their accessible features need reassessing, for example. Their disabled parking is not accessible to WAV drivers. The lifts were far too small, ok you can access them but if you’re a wheelchair user, there is only room for you and one other person. Grab bars in the bathroom for me were useless!

Hotel Access

We found the lifts in the foyer to be extremely small in size, there were two of them. Actually we found all the lifts to be very small. It didn’t help they all have floor-to-ceiling blankets on all sides as part of the hotel was still being renovated. My daughter and I just fitted into them! My wheelchair is a small chair (16×16), I don’t know how anyone using the lift in a bigger chair managed it.

Corner room door with raised threshold

Due to the layout of the hotel and our room being on the 2nd floor, this made navigating around the convention very tiring and time-consuming. We would have to take a lift down to the foyer, which at times took forever. Then travel around to the back of the hotel to another lift (which was smaller again) to get upstairs to the mezzanine floor (foyer lifts didn’t go to that floor). Again, this could take forever as all attendees are practically leaving and arriving to/from talks, photo ops, autograph sessions etc. at the same time,

I found the hotel was cold throughout the whole weekend. This played havoc with my chest and circulation in my legs. The only time I was warm was when I was in bed, which I have to say was rather comfy.

There were doorway thresholds throughout the hotel and in our accessible room, which were all raised causing you to bump over each one and some were more violent than others. I have a powered chair and found them difficult and painful.

Our Room

I found the room to be inadequate as far as accessibility goes. I encountered many issues with our room considering the hotel has just had a complete renovation in all its rooms:

  • Raised thresholds in doorways causing pain in my back
  • No table at wheelchair height – One large round table at knee height. Also prevented safe transferring on/off the bed
  • Not enough grab rails – One on each side of the shower seat but quite low, none at a higher level
  • Grab rails chrome & round – This made them slippery and difficult for me to grab. A silicone cover needs to be added
  • Dim lighting – The room was very dark – The only lights were the two bedside lamps and a lamp in the corner of the room and one just inside the room door (overhead). Windows didn’t let in much light either
  • Safe at the top of the wardrobe, too high for a wheelchair user
  • No clothes rail at all – In what I assumed to be the section of the wardrobe meant for hanging clothes, there was no rail, so you couldn’t hang anything at all
  • The bedside table blocked access to the wardrobe – The wardrobe was in the corner of the room. There was a bedside table in between that prevented access to the wardrobe
  • Light switches too high
  • The room was at the end of the corridor in the corner making it difficult to use the key card and open the heavy door
  • Room temperature control not accessible by a wheelchair user – This was sat against the wardrobe and as the round table also sat next to the wardrobe, again it prevented access
  • The bathroom mirror is too high
  • No finger basin/sink close to the toilet

Staff

I can not fault the hotel staff in any way (shame can’t be said about a certain member of staff from the convention side). Every member of staff I interacted with was polite, friendly and willing to be as much help as possible.

One member of staff from reception (I wish I had got her name), was absolutely lovely as she went out of her way to get me a table I could use in my room. This made all the difference to my being able to function in the room from taking my medication, drinking, eating & brushing my hair.

Hotel Food

Their Salt Room wasn’t open and their advertised on-site restaurant was only open for breakfast. I was told the restaurant was only for special bookings and had to be made 48 hours in advance. The bar serves afternoon tea and all-day casual dining. I personally found the food choices in the bar to be poor and not sufficient enough to be the only place to have a meal all over the weekend. The only other food we had were food huts upstairs when things were happening convention-wise, which served hot dogs & burgers.

I felt the food was very overpriced and what we didn’t know, was that the bar was adding a 12.5% service charge to every order. There was supposedly a sign up at the bar, not helpful for those having table service.

Breakfast was held in the main restaurant. There was any amount of food you could wish for, from toast and cereal to a full English breakfast, all buffet style. Tea, coffee and juices were also available.

Conclusion

The hotel is very clean, with nice enough decor (not my taste). Breakfast was very good but a shame nothing substantial to eat for dinner. Considering this hotel has just had all its rooms renovated, you would think this would give them the perfect opportunity to get accessibility spot on. Instead, it is practically non-existent. I also spent the whole weekend frozen! For these reasons, I would never stay here again!

I’m due to stay in their Birmingham hotel for another convention later this year, I have been assured by other convention goer’s that the Birmingham one is much more accessible and better on the whole. Fingers crossed.

If you would like to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Links

Hilton Hotels
Starfury Events

cartoon strip about my experience of Hilton hotel
6-in-1 kitchen tool open sesame for opening jars, bottles etc

How Easy Is The Open Sesame 6-in-1 Tool To Use – My Review

How Easy Is The Open Sesame 6-in-1 Tool To Use – My Review – I bought this tool to help me be more independent around the kitchen. You’re told in the opening image of this product: 6-in-1 tool, Opens almost anything, No effort required and guaranteed to work every time!

It goes on to say: This all-in-one quality tool makes opening jars, bottles, lids, packets, bags, seals and tops practically effortless! These are massive claims for such a small product. But……Can it do what Must Have Ideas say it can?

The Sales Pitch

The Open Sesame 6-in-1 Tool is a multipurpose tool advertised to make everyday tasks easier for people with disabilities, especially those with limited hand dexterity. It is designed to help open bottles, jars, cans, and doors, as well as pulling tabs open. The tool is compact and lightweight, making it easy to carry around and use.

How Easy Is The Open Sesame 6-in-1 Tool To Use - My Review - 5 images in one showing the tasks this tool can achieve

Source: Must Have Ideas

My Experience

When I opened up the package, it looked a good size and it came with instructions. I chose the blue colour and it cost me £9.99 (This included their 40% off offer) although I’ve never seen this product at full price (as I had my eye on this for a while) plus P&P.

I have tried opening all of the things MHI have claimed this tool can open:

  • Tin cans (ring pull) – Opened these with ease, as long as the tin is sat on a firm surface
  • Bags (like frozen chips) – Unable to do this due to my dexterity and grip
  • Milk cartons (2-pint carton) – Unable to do this due to my dexterity and grip (couldn’t open the plastic screw lid to get to the tab)
  • Jars – Impossible due to my dexterity and grip – The tool was also too big for me to be able to try and get a better grip
  • Bottles – Again impossible due to my dexterity and grip – The tool is too big for me to be able to get a good grip
  • Bottle tops – Able to do this

What I can’t understand is the fact that Must Have Ideas claim:

Open Sesame makes a really thoughtful gift for anyone with dexterity issues.

I have dexterity issues and I couldn’t use this tool to its full extent, making their “Guaranteed to work every time” claim to be false. Maybe even verging on a complete lie to make sales! Needless to say, I felt really let down and disappointed. So I contacted their customer service team (CS).

Customer Service

I emailed them with my concerns over their wording and how I felt it was very misleading and maybe at worst, false advertising.

The following day, I received an auto email informing me I have received a refund. No further contact from MHI at this point. Then this:

Here’s hoping their marketing team do the right thing and makes the wording for this product more realistic and true. I bought this product based on their advert, I feel let down and misled! It’s NOT guaranteed to work every time, as advertised!

If you wish to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Links

Must Have Ideas
Open Sesame

Cruise liner coming into dock

Quick Guide To Cruising as a Wheelchair User: Tips for Accessibility and Enjoyment

Quick Guide To Cruising as a Wheelchair User: Tips for Accessibility and Enjoyment – As a wheelchair user, cruising can be an exciting and liberating way to explore new places and make lasting memories. However, it’s important to be aware of the unique challenges that come with cruising as a person with a disability, and how to overcome them to ensure an enjoyable experience.

Research

The first step is to research the cruise line and ship before booking. Not all cruise ships are equipped with the same level of accessibility, so it’s important to look for ships that offer accessible staterooms, public areas, and dining options. Some ships may have wider hallways, larger elevators, and even hydraulic pool chairs to accommodate wheelchair users. It’s also important to check the ports of call to ensure that they are accessible and offer tours or excursions that can accommodate wheelchair users. Some ports of call are by tender only, so make sure you do check this out.

One challenge that wheelchair users may face on a cruise is finding accessible shore excursions. It’s important to research the accessibility of each excursion before booking. Some excursions may be more challenging for wheelchair users, while others may be more accommodating. It’s also a good idea to ask the excursion provider about the level of accessibility, as they may be able to provide additional accommodations such as a ramp or accessible transportation.

When booking a cruise, it’s important to communicate your needs to the cruise line. Let them know that you are a wheelchair or full-time wheelchair user or will be travelling with a wheelchair and any other equipment you may require, such as a shower chair or hoist. This will give the cruise line an opportunity to prepare and make necessary accommodations.

Onboard

Once onboard the ship, you may find that some areas are more accessible than others. It’s important to familiarize yourself with the layout of the ship and its facilities. The crew and staff are there to help you, so don’t be afraid to ask for assistance if you need it. They can help with embarking and disembarking, carrying luggage, and even getting on and off shore excursions. The crew is there to ensure that all passengers have a safe and enjoyable cruise experience.

When it comes to dining on a cruise, most ships have accessible dining options. It’s important to inform the cruise line of any dietary restrictions or requirements in advance. This will allow them to prepare meals that meet your needs. Some ships may also offer room service as an option if dining in the restaurant is not feasible.

Conclusion

Overall, cruising as a wheelchair user can be a wonderful and memorable experience with proper research and communication with the cruise line. While there may be some challenges, the crew and staff are there to assist and ensure that your cruise experience is enjoyable and comfortable. So, don’t let your disability hold you back from experiencing the adventure and excitement of cruising.

If you would like to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Links

Side view of mid wheel on Q300 electric wheelchair

Quickie Q300 M Mini: An In-Depth Review for Improved Accessibility

Quickie Q300 M Mini: An In-Depth Review for Improved Accessibility – My previous EW (electric wheelchair) Spectra XTR2 was hitting 5 years old (average lifespan of a wheelchair). I wanted to know what was available on the market, so I went to a showroom to take a look. I thought if the price was right, I might buy my own chair. This way, I could have a chair that met my needs better and not have to use the NHS wheelchair service.

I fell in love with the Quickie Q600 but at the cost of over £9,000 inc the adaptions I needed. It was completely out of my price range. I came home very disappointed.

A few weeks later, I received a letter from my NHS wheelchair service. I was due for a wheelchair review. I know how strapped the NHS is, so didn’t dare to think I would ever be offered anything as grand as the Q600. I’m grateful for any chair provided to me as my independence depends on it.

My appointment arrived and I was shocked as I was actually offered the Sunrise Quickie Q300 M Mini. This is in the same range as the one I tried in the showroom (Q600), making these chairs identical. The only difference is the max speed. The NHS is only allowed to provide electric wheelchairs with a maximum speed of 4mph, the chair at the showroom had a max speed of 8mph (also available at 6mph).

Sunrise Quickie Q300 M Mini

The wheelchair’s width is smaller than my previous chair. It feels very compact. You can customise the chair with coloured facias that cover the batteries, rims that sit on the mid wheels and covers for the arms that hold the castor wheels. There are many colours and designs to choose from.

There is a mountain of options available for this chair. From:

  • Backrest
  • Footplates
  • Armrests
  • Cushions
  • Tilt
  • Recline
  • Swing Away Joysticks
  • Colours
  • Elevated footplates
  • Speed
  • Headrests
  • Seat Riser
  • Controllers
  • Seating Options

The list is rather impressive don’t you think? If purchasing one of these privately, please visit an authorised dealer to ensure you are fitted and kitted out with the proper adjustments and adaptions. Also, make sure you have a home demonstration. Some dealers charge quite a lot for this so do your research. The showroom I visited wanted £250 for a home demonstration. At the end of the day though, you don’t want to spend thousands of pounds on a wheelchair you can’t manoeuvre around your home.

How Functional Is The Sunrise Quickie Q300 M Mini Electric Wheelchair? - Side view of the Q300 M Mini electric wheelchair

The size of this chair is amazing, except for one thing. Because this can literally turn on the spot & the back is shaped differently from my previous chair, (I’m assuming because I have the Sedeo backrest), I keep hitting things behind me.

As the backrest is capable of adjusting along the seat frame. I found mine was set far too forward, making me like it was pushing me off my seat. I got hubby to reposition it for me and he moved it back about an inch which has made a huge difference for me but of course, this now means I have more behind me to be more aware of.

Specifications

Specifications for the Quickie Q300 M Mini
Source: Sunrise Medical – Bottom of the page.

Seating

Sunrise say:

Instead of a solid base, the Flexi-Back wraps around and contours to the shape of your spine, providing complete contact, comfort and stability. Similarly, the integrated laterals ‘hug’ your sides, forcing the foam to mould to your anotomical curves. The laterals are independently adjustable to help atabilise and align your trunk too. It’s such an adjustable, supportive and immersive back that even those with moderate-to-severe kyphotic postures or spinal scoliosis can sit much more upright without any sacrifice to comfort!

I’m afraid I have to disagree with this statement. I feel I have got my seating position the best I’m going to get it. (Unless I’m missing something). I still can’t get complete contact, comfort and stability. Believe me, when I say, I have had my backrest up/down, forward/back, tension straps loosened and tightened, wings pushed in/out and nothing is coming close to comfort. I’ve even changed my seat cushion to no avail.

I sit with my seat tilted backwards to keep me in my seat and push me back against my backrest. If I’m sitting watching the TV, yes, I can get good contact with my backrest. When sitting anywhere else, I don’t have this comfort. I still feel my limber area is not getting the support needed.

The video on Sunrise’s website regarding the backrest shows that the side wings can be moved up and down along each side. I am yet to work out how this is done. I can’t comment on seating cushions as my chair wasn’t ordered with a seat cushion as I have two of my own seat cushions.

I’ve got elevated footplates. I was quite taken aback by how bulky and heavy they are. They seem to stick up to a point higher than my knees. (Seen in the drop kerb video below). They have padding on the inside by my knees but the padding is hard so they cause more problems than solve!

Adjustments

At the time of writing this, I have moved my armrest up/down, I’ve tried two different cushions, reclined my backrest into many different positions, tightened/loosened the tension straps inside my backrest and even moved the backrest frame out further to stop me from feeling like I’m being pushed out of my seat. I still feel I’m not as comfortable as I should/could be!

I like to have my backrest in a very upright position. My back hurts if I don’t. Unsure if it’s the type of backrest I have (my previous one had no wings, just straight with some tension straps) but I just can’t seem to feel comfortable.

Smooth Ride

The most significant difference for me is that this is a mid-wheel drive chair, whereas my last chair was a rear-wheel drive. Controlling this chair is very different from my previous one. There are 3 type of wheel drives:

How Functional Is The Sunrise Quickie Q300 M Mini Electric Wheelchair? - What's the difference between different wheel drives.
For a full description, visit: Permobil

This is probably the smoothest ride I’ve ever had in any of my electric wheelchairs and this includes the Storm 3 I had many years ago. Navigating small kerbs is surprisingly smooth and I stress small kerbs. (It’s always sensible to mount any kerb face-on, not at a sidewards position).

Sunrise says:

Our PATENTED all-wheel independent suspension ensures all six wheels remain on the ground whilst climbing and transitioning obstacles. Any shocks or bumps are absorbed by the wheel‘s suspension, providing a soft and smooth ride.

Source: Sunrise Medical

This time, I agree. The suspension is very good. I have, however, found one obstacle that took me by surprise. My parent’s house has a ramp up to their front door (the image right is an example of their front door). The ramp sits under the white step meaning you have a very small step over the threshold, then you step down into their hallway.

When I popped around there to show off my new chair, my chair bounced around unevenly going over this threshold and I nearly cracked the PVC door frame, even though I was driving straight. Yes, I was going very slow too. It is extremely difficult to remember that the main drive wheel is directly under me and not behind me.

Pulling away has what I describe as a slight delay. You push the control knob and it takes (what feels like ages) for the chair to start moving. I notice this most when waiting to cross the road. I assume this is to prevent the chair from jerking when moving off.

To The Test

I have taken a full 4.5-mile round trip to put my chair to the test and learn its & my capabilities. It coped much better than I expected. Although I think I was who failed the test. I was very nervous going up and down hills and some kerbs, especially when at an awkward slant. When I arrived home, I had not lost one light on my battery indicator, which did surprise me.

I took some video footage (below) to show how the chair’s suspension is very good. You see me going over cobbles and believe me, it looks bumpier than it feels. It makes for a very smooth ride. Another note to mention is when you’re riding along the pavement over dropped kerbs, the chair keeps you in a straight line. It doesn’t pull you to the side as other chairs can.

Another video shows how manoeuvrable and compact this chair is as I used a shop’s wheelchair lift to go upstairs. You can see that the turning circle capabilities on this chair were a major factor in being able to use this lift, especially when I got to the top as the door was now to the side of me.

The first cobble test, found this to be very smooth indeed.
The second cobble test was a rougher set of cobbles. A little more bumpy but still a lot smoother than some other chairs.
I was amazed at how I kept in a straight line going over the drop kerbs. My other chair would almost have me in the road.
Again, the tight space wasn’t an issue for the Q300.

Conclusion

If you’re looking to purchase this chair privately, do visit a professional supplier that will take your measurements and give you honest advice as to what you may need. There is so much that can be altered/changed on this chair it is a bit of a minefield. Don’t forget that home demonstration, especially if you have adaptions in your home for your chair like a through-floor lift.

I’ve given this chair a 3/5 for a couple of reasons (I so wanted to give this 5/5):

  • Footplates are so bulky and heavy. I can’t actually take them on/off by myself (I have actually seen smaller less bulky elevated footplates on other chairs)
  • I still can’t get myself into a comfortable position even though Sunrise claim this is almost impossible
  • The armrests can not go any higher than I’ve got them already. This is important to me to keep me in an upright position. This also causes me back pain. – I’m looking into if I can modify my right one to make it higher.

Outside of the above, this is a very neat chair.

  • Its suspension is extremely good
  • Turning circle absolutely amazing
  • Style is great as you have different coloured shrouds and wheel inserts
  • The controller (NHS version) is your basic controller
  • Many ways in which you can modify this chair to meet your needs

Am I happy with this chair? You bet I am, fingers crossed it lasts me and that I don’t have any issues in the future.

If you would like to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Links

Sunrise Medical
Mobility For You

Cazbarr - Family sitting on a sofa with an empty wheelchair beside them

Wheelchair Life – Is This A Fate Worse Than Death?

Society tells us that being in a wheelchair is terrible, a fate worse than death! Telling a wheelchair user “how terrible it must be to be stuck in that” or “how they couldn’t/wouldn’t want to be in a wheelchair themselves!” IS NOT COOL!!

Ableds have no idea of what it’s like to be a wheelchair user, so what gives them the right to tell us how awful it is? I’m here to tell you my story of how I became a full-time wheelchair user & why I disagree with the above statements!

How I Became A Full-Time Wheelchair User

Cartoon Cazbar sitting in a wheelchair with tank tyres

I became a full-time wheelchair user roughly 20 years ago. I was born with (Arthrogryposis) and walked using calipers until becoming a full-time wheelchair user. Unknown to me (because my disability is very rare and still is today), Scoliosis can be a side effect of my disability. Scoliosis caused so much pain in my back, it prevented me from walking completely.

My back was getting worse & worse and my ability to walk was becoming more & more difficult. I visited the doctor who referred me to the pain clinic. Which in all honesty, from my own experience and from hearing others, is pretty much a waste of time. It’s like a stopgap so “statistics” look better than they really are. As I got no joy or relief from there, I was referred to Orthopaedics.

It was through them I had facet joint injections in my spine, which only worked for 3 days. Then it was onto radiofrequency facet joint injections but this didn’t work at all.

Since then, the medical profession has seemingly washed its hands off me. They ceased contact with me. No advice on how to deal with the pain outside of taking painkillers.

Fearful

Facing the rest of my life in a wheelchair was daunting & scary. There is no escaping that, no matter how positive of a person you are and I would class myself as a pretty positive person. Nobody wants to be disabled but…..I do believe being born with a disability is easier to deal with than becoming disabled later on in life. I’ve experienced both! I was born with my disability and grew up knowing no different. Later in life, I had my independence taken away from me. I now had something to compare to. I now had to grieve the life/independence I lost.

At this point in time I was 33 years old with a son aged 12. I was used to doing everything for myself and my son. I was terrified as to how I was going to cope in general. How was I going to look after my son? I had no choice but to find other ways of achieving what I could do previously!

I’m not going to tell you life in a wheelchair is wonderful and a bed of roses. It isn’t! But it’s most certainly not a fate worse than death! Yes, you have to be a resilient & determined person. A problem-solver! As life throws many curve balls that we (disabled people) must navigate on a daily basis. Live with the knowledge that in most cases, there is always a solution to these curve balls.

I know it’s hard, but it’s not what you’ve lost that counts, it’s what you have left.

Billy Isle – Amputee & atrificial limb manufacturer

Coping

Wheelchair Life - Is This A Fate Worse Than Death? - Male wheelchair user playing wheelchair basketball.

All in all, I would say it took me around the year mark to finally accept I was now a full-time wheelchair user. Learning how to do simple tasks would make me scream and cry every time! These tasks were now more difficult and took 3 times as long to accomplish. I not only had to learn how to do things from a sitting down position but I had to deal with my poor strength in my arms and hands. This made lifting and opening things difficult and painful. I was also in a manual chair which made self-propelling impossible. I felt useless and a burden. (Even the strongest of us can wonder if it is worth it)……But I can tell you, YES, IT BLOODY WELL IS!!!

Everyday life as a wheelchair user can be difficult when society & infrastructure prevents me from doing what I want but thankfully the good far outweighs the bad. The saying: “I’m only disabled due to societal barriers” is probably one of the truest sayings I’ve ever heard! If I’m visiting a venue and the only entrance is by steps, then I cannot enter. If there was more education & understanding about disabilities, I wouldn’t feel so self-conscious about my physique caused by my weak & miss-shaped bones. (I get extremely embarrassed when I shake hands or have to hand over money to a cashier as people either pull away or let money fall onto the counter).

My husband was a massive help throughout all of this. He would be positive when I wasn’t. Helped me come up with solutions that helped me complete tasks I would struggle with. In fact, he still does today. I have asked him many times to help me come up with a solution to a problem I may have.

Accepting

Being a wheelchair user has not stopped me from doing what I wanted to do. I’ve been to many places and done different things, from, Scuba Diving, a long weekend to Vegas to see Billy Idol in concert, Cruising 3 times with a 4th in the pipeline. All giving me wonderful memories that I can tell to my 4 grandchildren (at present lol). More planning is needed of course but it is so worth it!

I had to learn how to redo many things, including the simplest of things like making a cup of tea to getting dressed, all from a sitting down position. I would go to stand up and suddenly realise that I couldn’t. This tortured me every time and made me so frustrated and angry. I would take it out on anyone close to me at the time. Understanding this is all quite normal and part of the healing process is where more understanding needs to come into play. I know this helps as I (unknowingly) needed to know this after my heart attack. Just knowing other people feel the same way and that what you’re experiencing is normal can be half the battle.

Friends and family (and ourselves) forget we are grieving the loss of our old life, this grief is just like any other grief. It takes time to deal with this grief. You will go through many emotions on a daily basis. With a positive attitude and time, you WILL get there. You will learn to adapt to your new way of life!

The longer I was a wheelchair user with limited strength and grip, the more help I needed. I needed help with showering, dressing & cooking. Sitting down made tasks much harder for me than they were when I was able to stand.

Life Changes

Being a wheelchair user means (as I’ve said previously) you must learn to do things differently than you once did. This can also mean adapting your home. Unfortunately, if you own your own home, there is little to no help that you can get financially, or from your council. You have to do everything yourself. If you are a council or housing association tenant, they should be able to help you.

Your first port of call though should be to get yourself an OT (Occupational Therapist). Occupational therapy aims to improve your ability to do everyday tasks if you’re having difficulties. You can get occupational therapy free through the NHS or social services, depending on your situation. You can:

You can also pay for it yourself. The Royal College of Occupational Therapists lists qualified and registered occupational therapists.

How Can An OT Help

Occupational therapy can help you with practical tasks if you:

  • are physically disabled
  • are recovering from an illness or operation
  • have learning disabilities
  • have mental health problems
  • are getting older

Occupational therapists work with people of all ages and can look at all aspects of daily life in your home, school or workplace. They look at activities you find difficult and see if there’s another way you can do them.

Source: NHS UK

Benefits

I am in no way gonna enter the minefield of DWP benefits but, you may well be entitled to some benefits. These could include, PIP, ESA, Universal Credit and if you have someone who helps/cares for you on a daily basis, they may be entitled to a carer’s allowance. The best people to talk to is Jobcentre Plus where they have all the up-to-date information.

Don’t miss out on what you are entitled to, JCP will not voluntarily tell you what you can claim for. Speak to other disabled people to find out what other benefits there might be. Another good source of information is the CAB.

Body & Mind

The words mental health on top of blank scrabble tiles.

Some of you reading this are thinking, I could never do that! I couldn’t cope! Let me tell you this, at first, yes it’s extremely hard to accept you need help after being so independent, I know! But once you get past this stage and you will, it does get easier, to the point of it becomes normal every day.

Mindset is paramount though, having a positive mental attitude really is the key to your coping and accepting. Another extremely important thing is to have supportive and understanding people in your life. This includes family. I was very fortunate to have family around me that were supportive and understanding. Something else that is crucial, counselling and/or supportive groups. I was sceptical until my heart attack and I joined a counselling group. This helped me understand that my feelings and attitude were very normal.

You either get better or you get bitter. It’s simple. You either take what has been dealt to you and allow it to make you a better person, or you allow it to tear you down. The choice does not belong to fate, it belongs to you!

Josh Shipp

Don’t let negativity in your life wherever possible, especially in your transition stages. It will hold your progress back!

My Final Thoughts

I’m living my life no differently than anyone else. I have a roof over my head, and food on the table that I am extremely grateful for. My family of two wonderful grown-up kids. I go visiting my grandkids, I holiday, I have friends, I socialise and I have sex! Would I say this is a fate worse than death? HELL NO!! Even with the trials & tribulations of daily life and some of society’s attitudes…..I seriously wouldn’t change a thing.

Links

If you would like to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Cartoon strip illustrating a person becoming a full=time wheelchair user
Man sleeping with his head resting on his hand

Sleep Deprivation | Risk To Life or Just Plain Annoying?

Sleep Deprivation | Risk To Life or Just Plain Annoying? We all know how important sleep is to be able to function on a daily basis. What happens though when we don’t get enough sleep? Lack of sleep can cause many issues, ranging from bad moods right up to heart attacks. As a lack of sleep sufferer myself, I look into this further.

Are There Different Types of Sleep Deprivation?

We’ve all experienced a bad night’s sleep and this is quite normal but even one night’s bad sleep can affect our mood right. Sleep deprivation, also known as insufficient sleep or sleeplessness, is when you have not had enough sleep. This can be chronic or acute and can vary in severity.

Many of us are so busy in life, sleep can feel like an inconvenience. I know I have felt that a few times. We think having one hour less sleep will help us achieve more the following day. Actually, it will most likely have the opposite effect. Having one night’s lack of sleep isn’t all that terrible but on the same token, it can still affect your mood. It can make you feel more tired, sluggish and unproductive.

Acute Sleep Deprivation: This is when you have no sleep or a reduction in your total sleep time, lasting one or two days.
Chronic Sleep Deprivation: This is when you routinely sleep less than the amount of time required for optimal functioning. (This is what I suffer with).

Amount of Sleep Required For Optimal Functioning:

  • 3 to 5 years -10 to 13 hours per 24 hours, including naps
  • 6 to 12 years – 9 to 12 hours per 24 hours
  • 13 to 18 years – 8 to 10 hours per 24 hours
  • Adults – 7 or more hours a night

In addition to age, other factors can affect how many hours of sleep you need. For example:

  • Sleep quality. If your sleep is frequently interrupted, you’re not getting quality sleep. The quality of your sleep is just as important as the quantity.
  • Previous sleep deprivation. If you’re sleep deprived, the amount of sleep you need increases.
  • Pregnancy. Changes in hormone levels and physical discomfort can result in poor sleep quality.
  • Ageing. Older adults need about the same amount of sleep as younger adults. As you get older, however, your sleeping patterns might change. Older adults tend to sleep more lightly, take longer to start sleeping and sleep for shorter time spans than younger adults. Older adults also tend to wake up multiple times during the night.

Of course, if you have any concerns, please see your own GP for more advice and help.

Source: Mayo Clinic

Chronic Sleep

Chronic sleep can have a serious effect on your mental and physical health.  Having a good night’s sleep is imperative so your body can heal and repair itself.  This can include your heart and blood vessels.  It also gives your immune and cardiovascular systems a rest and allows other organs to be restored. 

Research claims that those of us who frequently get fewer than six hours a night’s sleep (that’s me) are significantly more at risk of having a stroke or heart disease.  There is evidence that not sleeping enough may ramp up the “fight or flight” response to stress, which then releases hormones that speed up our heart rate and raises our blood pressure.

Hmm, not good for someone like myself then who has already had a heart attack and now living with heart failure! Thankfully the amount of sleep I’m getting is starting to improve.

If you are having poor sleep regularly, you are also at risk of serious medical conditions, which can include obesity and diabetes. Lack of sleep can increase insulin resistance, contributing to an increased risk of getting type 2 diabetes and heart disease.

Lack of sleep (sleep deprivation) obviously causes tiredness. This will have an impact on some people’s driving ability, reaction times and judgement. So don’t go making any financial or life-changing decisions.

Signs of Sleep Deprivation

Sleep Deprivation | Risk To Life or Just Plain Annoying? - Symptoms of sleep deprivation

Out of the 12 named above, I would say that I experience at least 10 of them daily.

What Can Cause Sleep Deprivation

Many things can cause sleep deprivation, including, stress, depression, poor eating habits, illness, disabilities or sleep apnea to name a few. The odd night’s bad sleep is not a health risk but chronic poor sleep can be. The likelihood is that you could develop dementia, heart disease, type 2 diabetes and even cancers of the breast, colon, ovaries and prostate.

We all know how sleep loss can affect our ability to function like daily tasks, working and driving. It is extremely important to get enough sleep to not only complete our daily tasks but driving/machinery can cause deaths if we are too tired to operate them properly.

How Can You Improve Your Sleep?

Unfortunately, there is no magic cure but (and I say this lightly as this won’t solve or help everyone’s lack of sleep) a few life changes could be all you need to do to improve your sleep pattern. For example:

  • Keeping all electronic devices out of your bedroom that you would be tempted to use, laptops, TVs, mobile phones (of course, some of us NEED to have ours close to us at night)
  • Keep your bedroom cool, dark and quiet
  • Make sure your bed is as comfortable and up-to-date as possible (I know my mattress is partly the reason for my lack of sleep, thankfully new one coming soon)
  • Avoid foods & drinks that hinder your sleep. – Caffeine etc.
  • Stop using screen time for at least an hour before going to bed.
  • Take a warm bath with soothing scents and why not put on some relaxing music too (as long as it’s quiet though)
  • Reading, this is known to put many people to sleep
  • Go to bed at the same time each night. Get into a good routine
  • Diet, obviously a good varied healthy diet will help your health all round

My Experience of Sleep Deprivation

My experience of sleep deprivation is awful. You do believe you are going insane. Mine started (unknowingly to me) due to my mattress. I had constant pain in my hips and back. I would spend the night (and still do) tossing and turning throughout the night. I’d lie on my side, 5 minutes later, on my back, again 5 minutes later on my other side. This rotation just went on & on & on all through the night. Turning from side to side means I have to sit up to do this, so I was constantly being woken up. I have been like this for a very very long time.

Ironically, I didn’t connect my pain to my mattress, although this is not the only reason for my pain. See, lack of sleep makes your mind do strange things. Anyway, My daughter kindly offered us to try her mattress to see if there was any difference. I was so surprised when it did. Well that was it, a new mattress was definitely on the cards!ves tomorrow, (at the time of writing this) so fingers crossed it makes a world of difference to my sleep.

I suffer from brain fog resulting from my heart attack 6 years ago, this was really improving until my lack of sleep started well over a year ago. My lack of sleep/brain fog can now make me stop mid sentence as I will forget what I was talking about or what I was about to say. Retaining information can be very difficult, I have a real problem remembering people’s names. I mean worse than I used to be haha.

My Mood

My moods would be terrible. Well I say moods but in reality I probably only had two moods…..Anger and frustration! I felt so angry all of the time (thankfully it’s getting better). I think some of my anger still stems from my heart attack and how I was treated by certain medical staff, departments (a story for another time).

As we have been using our daughter’s mattress, my sleep is improving and therefore, so is my mood. Much to my family’s relief. I would get so snappy and constantly moan about the smallest of things and at times felt so much frustration and anger it worried me. I would get so frustrated when I couldn’t function how I wanted. My mind would get so foggy about different details and what I wanted to say. Stupid words would completely evaid my mind. (Probably why my blogging slowed right down).

I would forget appointments, arangements with friends, thankfully my hubby was around to remind me. The downside to this though was it only highlighted how bad my mind was getting which would make me angry with myself and take it out on others!

Fatigue

Oh boy, tired? I felt I could sleep for a month and still not feel like I had any sleep. Fatigue is pretty awful to say the least. My body ached all day/night, painkillers never really help. I felt like everything was very difficult to do. My limbs felt a tonne wieght making the simplest of tasks harder and longer to do. I was so fed up feeling tired all the time, I didn’t want to socialise with anyone, even my family. I bascially lost interest in everything, music, reading, learning, blogging, everything I used to love to do was now my worst nightmare!

My anxiety got worse, which then made my IBS worse which only made me want to stay home all the more. Isolation was setting in.

Then the worst news I could have imagined getting, I got. I was diagnosed with breast cancer!

Breast Cancer

If I thought things were bad before, they just got a whole lot worse. I’m not going to go into it here and now as you can read my breast cancer journey here. What I will say though, is I spent the next 12 months running on empty and auto pilot. Going through something like this gives you no time to think or deal with your emotions. Everything moves at such a fast pace (ovbiously) so you feel like you are constantly on the go mentally & physically.

Thankfully, after a wonderful team of experts, 2 surgeries and Radiotherapy, I have now been given the all clear. I did mention above how chronic lack of sleep can cause some cancers, it does beg the question if this contributed in any way to mine. (I had something I wanted to add here but becasue I quickly edited a section above, I have completely forgotten what I wanted to add. So frustrating)!

Conclusion

Just as our bodies need food and water to keep healthy and in proper working order, it also needs sleep. Sleep enables our bodies to heal itself and restore chemical balance. It helps our brains to forge new thought connections and helps memory retention. Makes sense then why lack of sleep exasperates memory loss. It also does a wonderful thing of lifting our moods and making us happy.

If you don’t get enough sleep, everything previously mentioned can and will only cause poor qulity of life, I know, I’m living it.

Links

The Sleep Charity
Mayo Clinic
Healthline

More Blogs

WAV – What Is It And Why has It Improved My Independence?

Hotels Don’t Offer Accessible Family Rooms, Is This Discrimination?

Grade 3 Breast Cancer – My Journey

If you would like to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Know your consumer rights with a gavel and 5 pound notes

Small Claims Court As Last Resort – Know Your Consumer Rights

Small Claims Court As Last Resort – Know Your Consumer Rights! They say knowledge is power. It certainly is when it comes to your consumer rights. Knowing what you are legally entitled to and how to put your rights into action, can possibly save you from having to take your claim through the small claims court and save you money!

Over the years I have fought many consumer rights claims. These have included getting compensation as my electric wheelchair caused £4000 damage to my home and getting a full refund from a holiday park disaster! I’ve learned so much and a few tips along the way. Sharing what I have done, I hope helps you too. I will say though, it’s not an easy task and you do need to have the patience of a saint and more importantly, the determination to see it through to the end.

What Is The Consumer Rights Act?

Small Claims Court As Last Resort - Know Your Consumer Rights.  Consumer right act logo

The Consumer Rights Act came into force on 1 October 2015. This meant from that date new consumer rights became law covering:

  • what should happen when goods are faulty;
  • what should happen when digital content is faulty;
  • how services should match up to what has been agreed, and what should happen when they do not, or when they are not provided with reasonable care and skill;
  • unfair terms in a contract;
  • what happens when a business is acting in a way which isn’t competitive;
  • written notice for routine inspections by public enforcers, such as Trading Standards; and
  • greater flexibility for public enforcers, such as Trading Standards, to respond to breaches of consumer law, such as seeking redress for consumers who have suffered harm.

Most of these changes were important updates to existing laws. But two new areas of law were also introduced.

  • For the first time rights on digital content have been set out in legislation. The Act gives consumers a clear right to the repair or replacement of faulty digital content, such as online films and games, music downloads and e-books. The law here had been unclear and this change has brought us up to date with how digital products have evolved.
  • There are now also new, clear rules for what should happen if a service is not provided with reasonable care and skill or as agreed. For example, the business that provided the service must bring it into line with what was agreed with the customer or, if this is not practical, must give some money back.

The Consumer Rights Act 2015 stands alongside Regulations to create a greatly simplified body of consumer law. Taken together, they set out the basic rules which govern how consumers buy and businesses sell to them in the UK.

Source: CAB

How Can I Limit Things Going Wrong?

There are several things you can do to help limit the chances of things going wrong:

Small Claims Court As Last Resort - Know Your Consumer Rights - Sad emoji face
  • Purchase items from trusted sources, especially if buying online
  • Use Paypal where you can for your purchases – Paypal offer buyer protection (exclusions apply)
  • When spending £100 or more & up to £30,000, use a credit card. Your credit card company has a LEGAL responsibility to come to the rescue if there’s a problem, called (section 75)
  • Debit cards offer less protection but do have a chargeback facility for purchases under £100
  • Look out for scams. These can be via text and/or emails
  • Read a companies T&Cs, delivery & returns policies
  • Record your phone calls – No, it’s not illegal in the UK
  • Always try resolving your issue with the company/seller first
Trusted Sellers

We have all at one point or another bought products online. How can you tell if a company/seller is legit? It can be a minefield and sometimes challenging to tell.

  • Using the company name – Visiting Trustpilot is an excellent way to see if others have bought from them and what they say. Stupidly I only visited Trustpilot once things went wrong with one purchase, to find the reviews had been awful. I didn’t make that mistake again! Also, I stay away from companies/sellers that have 0 reviews.
  • Facebook is famous for pop-up sellers (not Marketplace). I’m talking about the ads in your timeline advertising wonderful inventions that make you look younger, thinner, richer etc. – I bought make-up from one of these sellers and had to go through Paypal to get my money back as I never received my items. When searching for the company website, (where bought the products from) it had disappeared overnight! Another tip, look on Amazon or eBay, I bet you’ll find the same product there too and be better protected.
  • Places like eBay, Amazon and high street shops are always the best way to make purchases. They come with their own T&C and you are protected if/when things do go wrong. I have found Amazon to be the easiest place if needing to return anything.

Paypal

Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply.

I have used Paypal in the past when things have gone wrong with sellers. You have to obviously fill in a form with all the information. Put in everything, even if you don’t think it’s relevant. You want to make sure you give Paypal everything they need. You literally get one shot at putting your case across! I have had them refuse my claim as I didn’t include enough info.

Source: Paypal

What Is A Chargeback?

Debit card with no personal information

Chargeback allows you to ask your card provider to give you a refund on your credit or debit card if the goods or services you bought don’t arrive, are faulty or don’t match the description of what you ordered. 

When a card transaction is disputed, you may be able to use chargeback to reverse the payment and recoup your money.  

How Does It Work?

A chargeback happens when the bank removes the funds from the retailer’s bank account and returns them to you – although this can be challenged by the retailer if they feel the claim is unjustified. 

Chargeback is a voluntary scheme. It is not the same as claiming money back under Section 75 (more on that in a moment).

Am I Eligible To Make A Claim?

If goods or services you bought with a card either don’t turn up, are faulty or damaged, or if they are different from the description then you may have a case to make a chargeback claim. 

You should first try to get a refund from the retailer. If they refuse or if they have gone bust, you can contact your debit or credit card provider, who will then contact the retailer’s bank to make the claim. 

Chargeback could also be used should the retailer charge you multiple times for the same item, if they go into administration or even if you have been the victim of fraud and did not authorise the payment. 

Source: Moneysupermarket

What Is A Section 75

Group of Credit cards

Section 75 is an important UK consumer protection law made in the 1970s that means your credit provider must take the same responsibility as the retailer if things go wrong with a purchase. Yet it doesn’t work on all purchases – just those costing a certain amount:

Buy something costing more than £100 and less than £30,000 on your credit card, and your card company has a LEGAL responsibility to come to the rescue if there’s a problem.

  1. If there’s a problem with something you’ve bought on credit. The lender is as responsible for putting things right as the company you bought from. In other words, if what you’ve bought is faulty, broken or doesn’t arrive. The credit provider is legally obliged to put it right (see our Consumer Rights guide for exact definitions).
  2. For Section 75 to work, there has to be a direct link between you, the creditor (usually your credit card issuer), and the supplier (the place you’re buying from). For example, something you bought in a shop with a credit card would be covered, but if you used your credit card to withdraw cash from an ATM and then spent it on the same item, you wouldn’t be protected by Section 75 as the direct link would have been broken. See a detailed breakdown of what Section 75 covers.
  3. The product or service you’re buying must cost over £100 and not more than £30,000 to be covered. Crucially, though, you’re still covered even if you only pay a deposit of 1p towards an eligible purchase on credit. You’re also covered if you’ve since closed the credit account you made the purchase with.

Find out how to make a Section 75 claim.

Source: Moneysavingexpert

Recording Phone Calls

We have all thought about it at some point, whether it’s for proof of what was said during an argument or to just record a meeting or conversation, but is recording conversations actually legal?

When it comes to discreetly recording conversations, calls or even filming someone, the law in the UK varies between individuals and businesses and it’s important to understand the distinctions before you attempt it.

Nowadays, the range of technology at our disposal means it is easy to record conversations without the other participant’s knowledge – but does that mean it’s ethical, and can it be admitted as evidence in court? (Most mobiles today have a built-in phone recorder, you just need to switch it on).

(I have recently taken to recording all my calls made to companies. My claim against Palins holiday park would have been much easier had I recorded my initial phone call with them. I was told some information on the phone that was not true. When I made my initial complaint, it was denied that I had even been told this).

Is It Illegal To Record A Conversation In Secret?
Male hands holding a mobile phone

Recording a conversation in secret is not a criminal offence and is not prohibited. As long as the recording is for personal use you don’t need to obtain consent or let the other person know.

Things change if the matter is addressed with a claim for damages or if the recordings have been shared without the consent of the participants. Even worse, if the recording is sold to third parties or released in public without the consent of the participants then this could be considered a criminal offence.

Can A Private Recording Be Submitted As Evidence In Court?

A private recording can be submitted as evidence, but with some conditions:

  • A recording may be relied on in evidence if the court gives permission
  • An application for permission should be made on form C2
  • The recording should be made available to other parties before any hearing to consider its admissibility.

Covert recordings of children should rarely if ever, be admitted as evidence, according to section 13(4) of the Children and Families Act 2014.

Source: DMA Law (UK)

Scams

How on earth can you tell if something is a scam?

Diamond shape road sign with scam alert in black text
  • Cold calls or unexpected emails or messages should raise suspicion, especially if you’re asked to give personal or payment details. It’s very unusual for legitimate organisations to contact you and ask for sensitive information if you’re not expecting them to. If you’re not 100% convinced about the identity of the caller, hang up and contact the company directly.
  • Never share your personal details with anyone if you can’t confirm they are who they say they are. Phone scammers will often try and get valuable personal data from you.
  • Scam websites often have vague contact details. PO box, premium rate number (starting ‘09’) or a mobile number. If anything goes wrong it’s important you can contact those involved. This will be difficult if you don’t have accurate contact information.
  • It’s important you can discuss any agreements with your friends, family or advisors. Asking you to keep quiet is a way to keep you away from the advice and support you need in making a decision.
  • Scams will often promise high returns for very little financial commitment. They may even say that a deal is too good to miss. Use your common sense, if a deal is too good to be true, it inevitably is.
  • Fraudsters often try to hurry your decision-making. Don’t let anyone make you feel under pressure – it’s OK to take a break and think things through if you’re not sure.
  • Emails or messages littered with spelling and grammar mistakes are scam giveaways. Legitimate organisations will rarely if ever, make spelling or grammatical mistakes in their emails to you because they’ve been put together by professionals and checked before they’re sent.
What to do if you’ve been scammed

Fraudsters are very cunning in their tactics so it’s not always immediately obvious that you’ve been scammed, or who you should report it to.

But there are ways to identify different types of scams, and organisations that can help you if you are scammed. Read the following guides to find out more…

Source: Which

Wording & Facts

Magnifying glass hovering over the repeated word facts

In my experience, how you put yourself across (knowing your rights and being factual), is probably the most important but hardest part of all, in fighting for your consumer rights. 

I remember a case my husband was trying to win regarding a caravan fire. He wasn’t able to convey the case very well but as it was his Dad’s caravan, I didn’t want to butt in too much. The insurance company took this opportunity to fob him off with a pittance amount of compensation.  (This actually went against what was written in the policy his Dad took out with the company).

In the end, I took over as I felt hubby had struggled enough in these phone calls and was annoyed by how the insurance company was abusing his lack of knowledge against him.  

The gentleman I spoke to unbelievably, turned round to me and said, “oh, I can see I’m talking to someone who knows what they’re doing”.  (The cheek). I have to say I was quite taken aback by this comment but needless to say, happy as the company was now aware they weren’t going to be able to fob us off anymore!  The result was the company offering nine times the amount they had previously offered. 1 up to the consumer!

A recent claim of ours, a Section 75 claim regarding our holiday park nightmare.  The correct words were not used in describing why we wanted a section 75 claim, this resulted in the credit card company saying we didn’t have a claim to take forward. After doing more research, we found the correct terminology and contacted the CC company again, who this time took the case and we won.

Research & Determination

Clay man holding each end of a silver chain together using each arm.

I can’t stress enough about researching whatever your particular consumer issue is. It will be the basis of your claim/case.

  • Read other consumer stories similar to yours
  • Look up legal websites that may offer some free tips etc.
  • Write/type down your thoughts, snippets of information you may find, legal terminology you want to use
  • Make sure you use consumer rights jargon (no, it’s not as complicated as it sounds, copy/paste is a wonderful feature). Not fit for purpose, not as described and breach of contract are some of the consumer rights jargon that will get most companies etc. attention. (Making sure you use the right one is the key).
  • Make drafts of letters/email before sending. For any and all correspondence you send or receive, make sure to keep copies. Keep them somewhere safe. You may need them as proof or to refer back to at a later date.

If you are trying to win a claim of a significant amount, be prepared for it to take some time. My claim for £4000 from my wheelchair repairers took 13 months. If you read my NHS wheelchair service: Is yours “fit for purpose”? blog, you will see why it took so long and the type of consumer rights terminology I used. Some companies will most definitely drag their feet in the hope you will give up…..DON’T!!!

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* Disclaimer

All information supplied, is for consumers based in the UK. While every efforts been made to ensure the information in my blog is accurate. It doesn’t constitute legal advice tailored to your individual circumstances. If you act on it, you acknowledge that you do so at your own risk. I can’t assume responsibility and don’t accept liability for any damage or loss which may arise as a result of your reliance upon it. Please speak with a solicitor specialising in consumer law to get professional advice.

Comic strip showing how knowing your rights can help you win consumer issues
Services available to disabled people

Facilities Available To Disabled People

Facilities available to disabled people – There are many facilities available to disabled people. The problem is, not everyone is aware of them, hence why I have written this blog. Today, I hope you find a facility that you weren’t aware of before and indeed benefit from it.

I will talk about Motability, Taxi card schemes, freedom passes and even Radar keys. Don’t worry if you are unfamiliar with any of these, you will understand more as I take you through them!

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Eurokey Project

Eurokey (similar to the Raday key)

The Eurokey Project is a facility similar to the Raday key. It enables physically impaired people to independently gain access to disabled sanitary facilities and facilities with a unit key (presumably) across Europe. At the time of writing this, there is currently a time frame of up to 8 weeks for orders to be processed.

Cost: Key – 23 Euros
Key with Locus Disabled Toilet Directory: 30 Euros (correct at the time of writing this). Please always check the website for an up-to-date price.

Eligibility

The key is only handed out to people who are dependent on disabled toilets.

The German severely disabled person’s pass is considered an entitlement if
• the mark: aG, B, H, or BL
• or the mark G and the GdB from 70 and upwards is included.

As soon as the severely disabled person’s pass or proof of entitlement is available or has been transmitted with the order, we will send you the invoice in advance.

The following are still entitled to subscribe:
  • severely/exceptionally handicapped;
  • Wheelchair user;
  • stoma carriers;
  • Blind woman;
  • severely disabled persons who are in need of assistance and may need an assistant;
  • multiple sclerosis,
  • Crohn’s disease,
  • Ulcerative colitis sufferers and
  • People with chronic bladder/bowel disease.

Medical proof is always considered sufficient if a disability cannot be proven otherwise. This applies in particular to persons from countries that do not have a comparable identification system. The European parking card for severely disabled persons can also be used as proof here.

Source: Euro WC key: CBF Darmstadt (cbf-da.de)

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Just Can’t Wait Toilet Card

Just can't wait card from bladder & bowel company

Just Can’t Wait Toilet Card is from the Bladder and Bowel Community. They use the universally acknowledged W.C. signage, giving you the benefit of discreet and clear communication for those moments when you just can’t wait to use the toilet.

The Just Can’t Wait card is now available to download to your phone.

Eligibility

No requirements, just a few questions.

Cost: FREE

Source: FREE Just Can’t Wait Toilet Card – Bladder & Bowel Community (bladderandbowel.org)

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Disabled Persons Railcard

Example of disabled rail card

Disabled Persons Railcard can save you a 1/3 off train travel for you and an adult companion. Average savings of up to £91. They are available digitally or as plastic cards.

Eligibility

If you are disabled or have a progressive medical condition you are eligible for the Disabled Persons Railcard if you:

  • in receipt of Personal Independence Payment (PIP) or Adult Disability Payment (ADP)
  • receive Disability Living Allowance (DLA) or Child Disability Payment (CDP) at either:
    • the higher or lower rate for the mobility component, or
    • the higher or middle rate for the care component
  •  visual impairment
  • hearing impairment
  • epilepsy
  • receive Attendance Allowance, Severe Disablement Allowance or Pension Age Disability Payment (PADP)
  • get War Pensioner’s Mobility Supplement
  • receive War or Service Disablement Pension for 80% or more disability
  • buy or lease a vehicle through the Motability scheme

Cost: 1 Year – £20 3 Years – £54

Source: Disabled Persons Railcard | Official Retailer | National Rail (disabledpersons-railcard.co.uk)

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Fuel Service

Fuel service app to get help when filling your car at a petrol station

The Fuel Service app provides disabled drivers with all they need to refuel their cars. FuelService tells you which nearby stations have assistants available who will refuel your car. You can also use fuelService by dialling our interactive voice service or by sending an SMS TXT message.

Cost: FREE

Source: fuelService – Helping disabled drivers refuel their cars

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Blue Badge

Blue Badges help people with disabilities or health conditions park closer to their destination. You can apply for a badge for yourself, on behalf of somebody else or an organisation that transports people that need a Blue Badge.

People who automatically get a Blue Badge

You automatically qualify for a Blue Badge if you are aged 3 or over and at least one of the following applies:

  • you are in receipt of the higher rate of the mobility component of the Disability Living Allowance (DLA)
  • receive a Personal Independence Payment (PIP) because you can’t walk more than 50 metres (a score of 8 points or more under the ‘moving around’ activity of the mobility component)
  • registered blind (severely sight impaired)
  • you receive a War Pensioners’ Mobility Supplement
  • received a lump sum benefit within tariff levels 1 to 8 of the Armed Forces and Reserve Forces (Compensation) Scheme and have been certified as having a permanent and substantial disability that causes inability to walk or very considerable difficulty in walking
  • you receive the mobility component of PIP and have obtained 10 points specifically for descriptor E under the ‘planning and following journeys’ activity, on the grounds that you are unable to undertake any journey because it would cause you overwhelming psychological distress
Eligibility

There are many other reasons you may be entitled to get a blue badge, please visit the website for a full breakdown and more information.

Cost: Individual councils charge different prices, please contact your local council for more information.

Source: Who can get a Blue Badge? – GOV.UK (www.gov.uk)

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Motability

White circle of petals next to the word Motability on a blue background

Motability is a scheme where you can exchange your qualifying mobility allowance for a brand-new car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair.

Eligibility

For a full list of benefits and more information about eligibility, please vist their website: Allowances and rates | Motability Scheme

Cost: Individual to each applicant

Source: Motability Scheme | Lease a car, WAV, scooter or wheelchair

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Disabled Persons Freedom Pass

Freedom Pass – The travel pass for disabled people allows free travel across London and free bus journeys nationally. A Disabled Freedom Pass is valid all day every day. London Councils fund all the journeys that are made at those times. Full details: Bus | London Councils

Eligibility

To be eligible for a disabled persons Freedom Pass:

  • Your sole or principal residence in London And

Cost: FREE

Source: Disabled persons Freedom Pass | London Councils

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Taxicard

Taxicard offers subsidised travel in licensed taxis and private hire vehicles to London residents with serious mobility impairments or who are severely sight impaired. It enables members who have difficulty in using buses, trains and tubes to get out and about.

Application details: Apply for Taxicard in your borough | London Councils

Eligibility

I haven’t been able to find any information regarding this on their website.

Cost: Again, I’ve no information. I believe the card is free and you just pay a subsidised taxi fare.

Source: Taxicard | London Councils

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Radar Key

Radar Key The National Key Scheme (NKS) offers disabled people independent access to locked public toilets around the country. Toilets fitted with National Key Scheme (NKS) locks can now be found in shopping centres, pubs, cafés, department stores, bus and train stations and many other locations in most parts of the country.

Eligibility

None

Cost: £5.00 (price correct at time of writing this)

Source: The official and only genuine Radar Key – Disability Rights UK

Passport Services If You’re Disabled

There are free services and facilities to help you with your passport application if you’re disabled.

Source: Passport services – Gov.uk

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More Facilities

I haven’t gone into too much detail as each website explains things about each facility and there is no point boring you with repeating the information. I hope you have found something that helps you and you can benefit from. Of course, if you have any questions, do drop me a line and I will do my best to help you.

As I become aware of more facilities, I will add them to this list so keep checking back. If you know of a facility that can help disabled people, please leave a comment below.

Related Blogs

Blue Badge is Changing

Disabled Facilities: Do You Abuse Them? I Bet You Have!

If you would like to work with me don’t hesitate to Contact Me.

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My pimped up wheelchair with red cushion covers

Wheelchair Life – Ignorance, Personal Space Invasion & Damage!

Wheelchair Life – Ignorance, Personal Space Invasion & Damage! – I have been a full-time wheelchair user for approx 18 years now. During this time, I have been sat on, kidnapped in a foreign country, (yes, you read that right) climbed over, all by adults!! As a wheelchair user, forget personal space, you become a public leaning post and you are invisible!

My Wheelchair

Wheelchair Life - Ignorance, Personal Space Invasion & Damage! - My wheelchair in red cushion covers with black lace trim

I have an Invacare Spectra XTR2 electric indoor/outdoor wheelchair with tilt/recline. The price of my chair with tilt/recline is approx £5,500. I’m lucky enough to be eligible for an NHS electric wheelchair. (Many disabled people are not and have to purchase their wheelchairs privately). As with everything in life, there are pros & cons when taking either route. I will discuss this later on.

The price of wheelchairs (both manual and electric) can cost well in excess of £10,000. That’s the price of a family car and when the average life span of any wheelchair is 4-5 years, this can be too expensive and unreachable for a lot of disabled people!

The more modifications that are needed, like tilt/recline, elevated footrest, bigger batteries etc. all add to the cost. Recline alone is around £1000 to have put onto a chair. Can you begin to understand why we are so protective over our wheelchairs?

I’m sure most if not all full-time wheelchair users will agree when I say my wheelchair to me is the equivalent of your legs to you! Without my wheelchair, I would not even be able to get out of bed, let alone do anything else! I wouldn’t be able to live my life!

Boring!

Wheelchairs as a whole can be very boring and clinical looking. Thankfully, manufacturers are becoming more aware that not all disabled people want this. Some of us, like myself, like to pimp our rides (so to speak). Therefore, I “pimp my ride” as shown in the image above. I come up with ideas to dress up my chair and then hubby makes my ideas a reality. I feel, that my wheelchair is an extension of me and my personality, so why shouldn’t I have it portray that?

As my chair is now 5 years old and I’m unsure what chair will be offered to me by the NHS (past experiences have not made me hopeful) I recently went to a wheelchair company to see what was on the market that would suit my needs. I found my perfect chair but it would cost me £10,000. The main things I need on my chair outside of what comes as standard are: electric tilt/recline, swing away joystick and swing away leg rests. Not a lot maybe but the electric recline alone chucks on an extra grand.

While at the showroom, I saw some wicked colourful wheels on a manual wheelchair with various frame colours. When I have to remove my handmade covers and accessories from my chair, I feel like I’m in a completely different chair and it actually feels depressing sitting in it. I feel drab and dreary and can’t wait to get my covers etc back onto my chair!

As I am typing this blog up, I received an appointment to go for a new wheelchair assessment at my wheelchair service, (more on this later) but I just wanted to share that the new chair I will be getting is exactly the same chair I fell in love with at the showroom. Best part? I can change the colour of the shrouds on the chair. I am so excited!

More Than One Way to Get A Chair

To my knowledge, there are a couple of ways to get a manual or electric wheelchair:

  • Purchase a brand new chair privately via a showroom
  • Buy a new/second-hand chair on places like eBay or Amazon
  • Be referred to your local NHS wheelchair service (eligibility required)
  • Loan scheme a brand new chair via Motability (eligibility required)

I’ve created a pros & cons file for you to download below if you wish:

 

Out & About

If I’m going somewhere for the first time, I have to do plenty of research before venturing out. This will include:

  • Is your venue/restaurant/pub accessible? Do you have level entry? If steps, how many & how high? (My electric chair can manage a small step). Company websites fail terribly at supplying this sort of information, which then means many phone calls or emails to find this information. (very time-consuming, which in all fairness is totally unnecessary!)
  • Do you have a disabled toilet? Will I find it being used as a storage room, (too many are used this way)?
  • Can my family sit with me if going to a show, or will we be split up due to only having one carer/PA space?
  • Do you have disabled parking?
  • Internal steps?
  • Width of doorways

The list just goes on and on! The most frustrating thing is when you are told one thing, then arrive and find it’s nothing like what you were told. Most of the time, it means having to either find somewhere else to go or worse, go back home!!! For example. I was going out for a meal with family that came to visit. The venue was told there would be one wheelchair user in our party. When we arrived, the table we were taken to was higher than my head, with tall stools sitting around it!

When I looked funny at the waitress, she had NO IDEA what the issue was. I had to ask her how she thought I would be able to eat a meal at the table. The penny dropped! Thankfully there was another table vacant that was more suited. It’s stupid things like this that make going out anywhere frustrating and embarrassing and make you feel a burden to the people you are out with.

If companies were penalised for this treatment of disabled people, I’m pretty sure things would change very rapidly and drastically. Access would almost be perfect. Other countries can do it, so why not here? I am ashamed of how disabled people are treated in this country, I truly am.

Personal Space

My wheelchair headrest with silver spikes across the top

I’ve put metal spikes across the top of my headrest as I’m sick and tired of people who think it’s ok to lean on it!! IT’S NOT!!! (No, it isn’t illegal, I asked a police offer to be sure).

I’ve Scoliosis and suffer from severe back pain a lot of the time. When someone decides to lean on my headrest suddenly, it makes my chair jolt, this makes me jump and jars my back. This causes pain that can last several days for me. So my spikes now prevent this from happening.

Many wheelchairs cost an absolute fortune. Do you really want to be responsible for breaking something and having to pay the cost of repairs which could run into hundreds of pounds? NO? Think before using someone’s chair as a leaning post, shopping trolley or hanger! More importantly, you have no idea what a person’s disability is and how it affects a person, so you could be causing harm to the wheelchair user.

NEVER, EVER just push a wheelchair (while the person is still in the chair) without explicit permission from the wheelchair user themselves. It’s scary, invading personal space and can be dangerous!

Holiday Trauma

I was in Tunisia on holiday with my husband. We visited a local market and were browsing one of the stalls when a complete stranger grabbed my manual wheelchair and started pushing me away. I literally screamed out for hubby but couldn’t see him. I had no idea where I was being taken and I couldn’t see hubby. This terrified me, all sorts were running through my mind at the time.

It turned out, due to the jewellery I was wearing, this man saw this and took me to what I assumed to be his friend’s jewellery shop. Just so I could get away, I ended up buying a bracelet and finally hubby caught up with me and we left.

Travelling

In my own vehicle, I’m fine. I know my chair is tied down securely and most importantly, safe! My WAV has been made to my requirements. Anywhere else though, is a roll-of-the-dice situation. Let’s take the biggie, air travel!

Airlines, baggage handlers and staff, in general, do not treat our wheelchairs with the respect they deserve! It angers me so much when I hear about another person having their wheelchair damaged or destroyed purely because airlines are ignorant and/or incompetent.

This kind of treatment of our wheelchairs (which is primarily the same as ableds LEGS) is disgusting and definitely puts disabled people off from flying. Maybe this is the airline’s intention!

Wheelchair Damage
Broken wheelchair sat next to an aeroplane.

On average, airlines damage 28 wheelchairs a day in the United States ALONE! Can you imagine how high that number raises worldwide? If airlines broke that many passengers’ legs, there would be uproar and probably no longer be in operation! Why then, is it ok to break our metaphorical legs?

If our chairs are broken, we too are out of action, actually, we are worse off. Most disabled people’s wheelchairs are made to prescription that fits the person using it. To be without our chairs, just doesn’t mean we can no longer enjoy whatever trip we were taking, we are now in severe pain having to use a mainstream non prescription off the shelf wheelchair.

Some wheelchair users rely on headrests, body straps to help posture and head controls so they can move their own chair. To be without these is beyond comprehension! More importantly, for airlines to be allowed to continue this treatment without any repercussions is discrimination and downright disgusting!!

Links

What To Do If Your Wheelchair Is Damaged

CAA – Travelling with mobility and medical equipment

Related Blogs

WAV – What Is It And Why has It Improved My Independence?

Hotels Don’t Offer Accessible Family Rooms, Is This Discrimination?

If you would like to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Main complex at Palins holiday park North Wales

Palins Holiday Park – Disgusting, Misleading & Nothing To Do!

Palins Holiday Park – Disgusting, Misleading & Nothing To Do! – I would have given no stars only the location of the park was pretty good for our needs. Booking a holiday as a disabled person is a major task all in itself. Accessible holidays are far too often missing or already booked up. So when you find the holiday that seems to offer exactly what you need. The last thing you want is to be made feel that you have been purposefully misled into that booking.

Telephone Conversation

Palins holiday park main complex

We visit Wales as often as possible, to visit family. So we checked out several different holiday parks online that were in North Wales. We found all accessible caravans were booked up or owner-only parks. When we visited Palins Holiday Park they advertised a silver-accessible caravan available for the week we wanted to go.

Being a full-time wheelchair user, I wanted to contact the park directly. I wanted to have some of my questions answered before making a booking. In this conversation, both myself and my husband were informed their show bar would only be open at weekends. (Conversation was on speaker). We were told not to worry as their pub Magpie & Stump has entertainment every night!

Palins Website

When visiting Palins website, you are greeted with a lovely sunset and family on the beach. Their website says:

Enjoy a FUN PACKED family holiday in a quality caravan at a SUPERIOR HOLIDAY PARK situated on the beautiful NORTH WALES COAST where the mountains meet the sea.

Perfectly located 1 mile from Rhyl in the holiday resort of Towyn, Palins is a family owned caravan holiday park which has been operating for over 80 years. Whether you’re looking for an action packed or relaxing break our warm and welcoming staff will ensure you have an enjoyable stay.

Palins Holiday Park

I can assure you, most of that is untrue! Our (and others) experience was the complete opposite.

The Park

Entrance to Palins holiday park with car park barriers and launderette.
Park Entrance

When we arrived at the park, our first impression was oh my god what have we done! The park looked excruciatingly outdated, run-down, and not very clean. Of course, we know first impressions can be somewhat misleading and even forgiven if you end up having a good holiday. Therefore, we tried to stay positive but unfortunately, this was not to last very much longer.

Hubby went and got the key to our caravan from reception. Our caravan was situated literally around the corner from the main complex. We could physically look into the smoking area at the back of their pub from our caravan windows. This was unfortunate, as they were having karaoke our first night there. (The only bit of entertainment supplied the whole week we were there). The loud singing, shouting and all sorts went on past 1 a.m.

We found out the pub doesn’t have entertainment every night. Just Karaoke on a Saturday when they are not showing football! If you enjoy football and crappy music on the TV, then this pub is for you.

On-Site Facilities

Palins advertise on their website, the following:

Childrens Play Area and Amusements – For the children we have the Alamo Fort where there are a selection of swings, slides, climbing frames and the exciting tube & pod. Our all weather penalty shoot out area or Amusement Arcade.

Alamo Fort
Palins Indoor heated fun pool

If the sun refuses to shine, for a nominal charge, you can while away a few hours in the relaxed atmosphere of our heated indoor funpool with its water chute and toddlers area. I can’t comment as they had no hoist, so couldn’t use it. By the way, Palins charge you to use the pool!

Fun for the kids – For the children we have the Alamo Fort where there are a selection of swings, slides, climbing frames and the exciting tube & pod, Our all weather penalty shoot out area and Amusement Arcade with a large selection of childrens rides and games.

Entertainment

For your evening entertainment we have Palins Cabaret Club

  • Live Entertainment For The WHOLE FAMILY
  • Children’s Competitions
  • Karaoke
  • Cash Bingo
  • Disco
  • Cyril The Seahorse

The cash bingo was played on the Saturday we arrived, no other night. Palins never checked anyone’s age. Hubby saw one child who looked around 11 years old with bingo tickets in front of them. (They are supposed to check no one under 18 plays as it’s a form of gambling!)

To play bingo again, we had to visit another holiday park for this which incidentally did check players’ age! As for any other entertainment, NONE whatsoever was supplied! I felt for the kids, not even Cyril the seahorse made an appearance!

The Showbar – Never opened for entertainment the whole week.

Notice how the Children’s play area and amusements section and the Fun for the kid’s section are pretty much identical. A great way to make your web page look fuller & to look like you offer a great number of facilities.

The park had a chip shop, convenience store and launderette. The launderette seemed to be the only thing open all week. The on-site chip shop closed from Monday and never reopened until the following Friday. The on-site shop also closed every day from 1 pm on the Monday.

Accessible Caravan

We booked a silver-accessible caravan for one week (Sat-Sat). Well, what can I say? It was the most basic, dirty, rundown budget caravan you could imagine. We paid for the caravan, bedding and making up of the beds. Yes, you are charged to have linen on your bed and have the beds made for your arrival. Oh, by the way, we were told they don’t have double beds in the accessible van so you have to pay for two single beds to be made rather than one double?

The caravan had old and dated curtains that looked filthy, in ALL the rooms. The curtain rails were so rusty they were difficult to open & close. No nets, so privacy is an issue. All of the laminate edging on the table & units in the lounge were peeling, making them very sharp. The TV looked more like a portable than a full-size TV. The decor was very grubby looking like something out of the 70’s and definitely in need of major upgrading.

Again, Palins website states: Silver units offer a high standard and comfortable accommodation at an aff­ordable price. In all fairness, there was nothing comfortable or of a high standard in our caravan.

The mattresses used were of such poor quality you could feel every single spring, plus it had a label saying, Haven? I really wouldn’t be surprised if these were 2nd hand mattressed from Haven. The bed caused me so much pain, I am still 2 weeks on in a lot of pain.

Unit features:
  • Access Ramp as Standard – It’s not an accessible caravan without one!
  • Sliding Doors
  • Wheelchair access
  • Fully accessible bathroom with appropriate facilities. – That’s if you can get into it. I could not enter/exit the bathroom and go directly into the bedroom. I had to go down into the lounge to be able to turn around to then be able to get into the bedroom. As nets are not provided, privacy is an issue after showering. The park is aware this is an accessible caravan, so nets would make all the difference. (I know not necessarily the park’s fault but the van doesn’t allow enough space for an electric wheelchair without foot plates to turn directly into the bedroom and my chair is on the smaller side too).
Doorway of the bathroom looking into the doorway of the bedroom
Doorway of the bathroom looking into the doorway of the bedroom
What’s included…
  • Gas and electric
  • Beds made up for a nominal charge
  • TV in the lounge with freeview
  • Microwave, kettle, toaster, cutlery and crockery – Grubby, dirty and all in need of a good scrub before using and in need of upgrading.

Beds made up for a nominal charge? Then why is it in the “what’s included” section? My understanding is if something is “included”, there is no extra charge? Right? What we got were extremely thin sheets, with some stains which was lazily put on the bed. The quilt was left folded up on top (image below)

For Hire…
  • Dvd player £10 deposit & £10 week
  • Double Bed Made Up £4
  • Single Bed Made Up £3
  • Iron £5 deposit & £5 week
  • Travel cot £20 deposit & £20 week
  • Wheelchair £20 deposit & £20 week
  • Pushchair £10 deposit & £10 week

Beds made up is included and for hire? Which is it Palins?

So if you want to hire a DVD player, an iron and have one double bed and two single beds made up, this is going to set you back £40…..REALLY? Who’s got that kind of money when holidaying with their partner, kids and maybe parents? For a silver-grade caravan, you should not be expected to pay for beds to be made up.

Both my husband and I visited all the holiday parks along the same stretch of road (approx 2 miles long, 8-10 holiday parks in total) and NOT one of them charged for linen or for beds to be made up, this was always included in the price. A few were very shocked at this cost.

Palins Silver Caravan Gallery

I was horrified at finding the piece of wood with 2 large nails, in fact, this was the breaking point. My granddaughter who is only 1 could have had a very nasty accident. When we did finally complain, the manager brushed it off like it was an everyday occurrence (prob is) and this made matters worse and made me angrier.

It was at this point I’d had enough. Thursday I went to reception to complain! The manager was arrogant, flippant, dismissive and downright rude! Customer service just doesn’t exist at this park. At least not with the so-called park manager!!

In complete contrast though, the holiday park situated right next door (Lyons Oakfield) allowed us to take look at their accessible caravan which is also a silver grade. It is worlds apart from what we were given by Palins.

We couldn’t stay too long as guests were arriving that day but with what pictures I managed to get, you can immediately see the big difference in decor, style, comfort and cleanliness. THIS is what you expect from a silver-grade caravan! It feels homely with all the pictures, lovely curtains that have curtain rails that are not rusted, proper chairs at the table and most importantly, clean!

Cleanliness

Dishes, cups, cutlery etc felt greasy. We had to wash everything before using them. The beds were so uncomfortable and I was in so much pain, we decided to try the pull-out double bed in the lounge. This was dirty with crumbs/food still on the mattress. Worse still, when we lifted the sofa cushion to get to the pull-out bed, we found a piece of wood with two large nails sticking out of it (pictured above).

As well as kids, this was a pet-friendly caravan, can you imagine if a little tot or dog found that? Doesn’t bear thinking about it!!

With Covid still present, (actually, at any and all times) the least you expect from a “professional company” is to be able to stay in a clean caravan!! It was clearly obvious the bare minimum of cleaning (if any) had been done!

Complaint

I suffer from Anxiety and IBS, I really didn’t want to have to complain as I knew this would set off my anxiety which would then cause a massive flare-up of my IBS, leaving me stuck in the caravan for the rest of my holiday. Unfortunately, things got so bad that I had to complain in the end!

  • Very briefly, the manager claimed the wood with two large nails fell off the surrounding wood of the pull-out bed – But when maintenance came out, he couldn’t find anywhere it may have come from.
  • When I complained about the lack of entertainment – His response was the pool is open. I asked him, “how was that any good to me”? He responded, “but the pool is open”. When asked if they had a pool hoist, he bluntly replied no! He then went on to say he could open the show bar but I would be the only one in there!
  • I explained how we were told over the phone the show bar would only be opened at weekends but there is entertainment every night in the Magpie & Stump. He said no, I shouldn’t have been told that. Well, mister, that is exactly what we were told, which is why we continued to book at your park.

When complaints have been made regarding the closure of the chippy/shop, Palins are very quick to inform customers who complain (especially about the quality/opening times of the chippy, shop & pub/restaurant) that they are franchised out so NOT the responsibility of Palins. Palins seem to not take responsibility for anything. That is their blanket attitude…..They absolve themselves from any wrongdoing! Frankly, I have no idea how they are still operating.

Social Media

I am completely gutted I didn’t read Tripadvisor comments or their Facebook page reviews. They very accurately describe just how bad this holiday park really is and the terrible way it’s run. It has many complaints spanning over 5 years about cleanliness, and how the park looks manky and run down. No entertainment, the list is endless really. Yeah, of course, you expect a few complaints. I mean, you can’t please everyone all of the time. But….These complaints include H&S issues as well as taking customers for mugs!

Expectation

When booking a holiday, you have a level of expectation of how that holiday will be and this is normally due to previous similar holiday experiences and/or the company’s website (if booking directly) or a brochure from a holiday agent, right? I mean, you don’t expect to have to wear formal evening attire in a holiday park where you would expect to dress this way on a formal night when cruising. You probably would expect a high standard of food and waiter service on a cruise but again not when holidaying at a holiday park, you expect that to be a much more casual affair.

You get my point, so as we’re no strangers to holiday parks or staying in caravans, we were under no illusion as to what to expect. Or so we thought! Holiday parks are well known for their family entertainment, so when you stay at a park that claims to have entertainment every night but you receive none at all, you are wondering what the hell went wrong! When that same park has a food outlet and a shop, you expect to be able to use them.

What you don’t expect, is to holiday at a holiday park that closes all amenities but one (the pub) and be made feel you are staying at a holiday park that is closed for the season!!

Legal

We contacted our credit card company to put in a Section 75 claim: “Section 75 is an important UK consumer protection law made in the 1970s that means your credit provider must take the same responsibility as the retailer if things go wrong with a purchase. Yet it doesn’t work on all purchases – just those costing a certain amount”: Source: Money Saving Expert – Section 75

We are hoping to get our money back under the claim of “Misrepresentation and Breach of Contract”. We hope we don’t have to go to the Small Claims Court by taking this route first. (“The small claims court is the low-hassle way to take legal action for up to £10,000 against a firm or individual in the UK. But be confident you’ve got a case before you start as new fees mean you’ll now pay twice as much if you lose”). Source: Money Saving Expert – Small Claims Court

WE WON!!! We have been given a full refund of what we paid to Palins Holiday Park. That has lifted such a weight off my mind. I can finally put this fight to bed now. I do wonder though, does the company get told that section 75 has been taken and do they get informed of the result? Would be interesting to know if anyone can answer that for me.

Disclaimer

All images are original and untouched. Two images have been placed side by side so you can see the lounge as a whole.

Related Blogs

How Accessible Is The Spread Eagle Inn – Gailey – My Review

Las Vegas: My First Time Flying As A Full-Time Wheelchair User

Cruising As A Wheelchair User: Is It The Best Holiday?

If you would like to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Hospital with no entry sign

Medical Infrastructure Excludes Disabled People – Results In Preventable Deaths

Disabled People Excluded From Medical Treatment! – You would think hospitals would be the best equipped for disabled people, considering how many patients arrive in wheelchairs and/or walking sticks. Sadly, this is not the case!

As a disabled person myself and my recent breast cancer journey, I have had quite a few dealings with the medical profession. Different hospitals, departments, and staff, doctors, nurses and oncologists. I am dumbstruck as to how excluding the health profession (as a whole) can be. This exclusion causes many disabled people from receiving the treatment they need. This can and does turn into life-threatening situations and yes, even death! This is my experience!

Before I go any further, this post is not directed at any one person, department or hospital. It’s a general overview of the medical profession’s infrustructure, highliting why so many disabled people can’t get the treatment they need. Right now, so many health professionals are putting their lives on the line for all of us. I’m so grateful for the treatment I have/am receiving.

My Experience

Hospital beds on a hospital ward

Considering the number of patients that a hospital treats, you’d think they would be better prepared for all walks of life. I’ve been in and out of hospital all my life and in this time, I have seen some positive changes, especially with attitudes but unfortunately, a lot of improvement is still needed.

Infrastructure is probably THE biggest issue, it definitely leaves a lot to be desired. Beds too high and not height adjustable and if they are height adjustable they still don’t go low enough. Disabled toilets that are not fit for purpose. Clinic rooms are too small to allow wheelchair users and their companions. The list goes on and on.

My experience as a patient in the medical profession spans over 50+ years. During this time I’ve had over 30 operations just related to my disability. I have been poked, prodded, a guinea pig gawked at, told if I bathed in Lourdes baths I would be able to walk without my caliper’s and even forced into a pair of new style calliper’s with the promise of being able to revert to my old ones if I didn’t like them. (A lie). My favourite, however, is being told ALL my problems would be solved if I lost weight! (I was seeing a so-called professor at the time regarding my vertigo).

Hospital Equipment

Equipment is probably the biggest reason disabled people can’t get the treatment they need. Take my radiotherapy treatment for my breast cancer. There was a lot of concern as to whether or not I would be able to get/off the radiotherapy bed. A “trial run” was arranged where I was taken to their CT scanner, (where they take patient measurements before treatment starts). I was able to transfer (with the help of hubby) on and off the bed. I was also able to keep my arms above my head using the stirrups attached to the bed.

So you can imagine my shock when in my first session of radiotherapy, I was unable to get up onto the bed. It was only then I was told the CT scanner bed can be lowered more than the radiotherapy bed! The point of the trial run then? Thankfully they had a hoist that I used. But what if they didn’t have one? I would not have been able to have radiotherapy.

Many patients have had treatment cancelled because of this very reason. CT beds or MRI beds being too high, a hoist is not available! How many patients have died because they can’t be examined or get the correct diagnosis or treatment? I have no idea what would have happened to me if I had been unable to get on/off the radiotherapy bed! What good are medical advancements if not EVERYONE can access them?

Disabled Toilets

Now we all know how terrible some disabled toilets are being not fit for purpose! A hospital of all places (where wheelchair users, patients on crutches etc are being treated) you’d expect to be the one place you’d not have a problem, right? Wrong! I have used so many different toilets in so many different hospitals and you would be shocked at how few of them I was able to use.

One’s where I’ve wheeled in facing the toilet and then can’t even close the door no matter how close I’ve got to the toilet, let alone transfer!

Disabled toilet at a private health clinic with a sign saying "Less Abled WC"
The sign says “Less Abled WC”
Patient Notes

The medical profession should have a system in place where patients’ needs are noted. I’m partially deaf, a fulltime-wheelchair user with IBS among many other ailments. None of this information is noted in my medical file.

If this information was readily available, this would make appointments run far more smoothly and quickly. I would not have to repeat myself at every appointment I have regarding my already existing medical conditions. As a disabled person, it takes all my energy to get ready and travel to my appointment. To then have to use what energy I have left to reel out my entire medical history, family medical history and any/all medications I am taking BEFORE even discussing why I am in front of you is exhausting, to say the least!

Having this information would also aid in having the right equipment available if a transfer is needed for an examination or treatment. Like at my radiotherapy treatment. The hoist (thankfully) belonged to that department so fetching it didn’t take too long. Once it was recognised I needed the hoist, it was always waiting for me at whatever machine I was on for that day. This proves having important information regarding a patient’s mobility/disability is extremely beneficial!

Mammograms, every time I go for my appointment (at the same place), their first words to me are “Oh sorry, we don’t have the facility to do wheelchair users”. I then have to explain (in detail) how I can remove my armrest and physically sit in a position to enable my mammogram to go ahead. There have been many times I have had to explain I have done this in the past on their machine at their hospital.

Hospital Letters To GPs

How many times have you received a copy of a letter to your GP from the hospital after your treatment and found it to be a fairytale rather than non-fiction? I am shocked at how many times my disability has been wrongly described, or how my disability/conditions affect me. It goes to show just how little the Dr/Surgeon/consultants etc actually listen to the patient.

This is most distressing when it is done to your face in the respect that you are made feel your concerns, illness etc are all in your head! After my heart attack, I suffered excruciatingly from vertigo. On a daily basis, I felt nauseous and dizzy. I couldn’t see properly, focus on the TV or read. Constantly felt like I was going to fall out of my chair or the bed at night. It affected me so badly that I didn’t even want to get out of bed each day. I became rather depressed over it all. Eventually, after a long battle with my local ENT clinic, I was given an appointment with a vertigo professor.

What a complete twat he was! He wanted my whole life history, I mean EVERYTHING! Only then to tell me if I lost half my weight, all my problems would be solved! I swear I am not exaggerating one bit. This dumbfounded me, something that very rarely happens to me. I left in tears! Here I was, not wanting to get up each day, unable to do basic functions, drive or communicate effectively with family & friends and he told me the solution was to lose weight?? AND HE WAS A PROFESSOR!!!!!!

Your Attitude Stinks

Hand holding a sad face emoji

Over the years, attitudes (believe it or not) have somewhat improved. There is still so much more improvement needed but I think it’s heading in the right direction, just not quickly enough.

My daughter had to go for an ultrasound scan as a young teenager. She wanted me to go in with her as it was more of a female issue. When the nurse came out to call her in, I moved to go in with my daughter and the nurse just sharply said “There’s no room for that thing”. I asked her “what thing” and she pointed at my wheelchair. This was in the waiting area in front of other patients, I was mortified! I was made to feel like a failure as a parent. I wasn’t able to be there for my daughter when she needed me. Who on earth has the right to make anyone feel this way? Especially when it turned out to be unnecessary?

Her Dad went in with our daughter (yes, she was asked would she prefer to make another appt or have her Dad go in with her). After the appointment, hubby explained there was ample room for me to have been able to go in with our daughter. I was furious that our daughter couldn’t have her Mum in with her for no reason whatsoever! I made a formal complaint, for all the good that done!

After this rotten incident, I was extremely nervous going to any and all appointments for the fear of the same treatment. Thankfully, they are far and few between but it only takes one!

Who’s The Expert?

I have lived with my disability/illness for 52 years. How long have you studied my disability specifically? When I tell you something is wrong, DON’T brush it off! Don’t tell me it’s all in my head, or caused by my anxiety, stress, weight etc, etc, etc. Bloody well investigate further! I live with my conditions on a daily basis, I know my body and how it works/reacts. So when something is wrong I am not looking for attention, or wasting your time.

If I gather enough energy to get to a GP appointment about something, I have already waited on it for weeks, if not months or years. Telling me to keep an eye on it and book in again if it’s not better is counterproductive as mostly I now have to recover from the energy that has already been spent. I am my own expert when it comes to my body/condition. Respect my experience, listen to me and be willing to learn from me.

If I say my disability is acting up or a cannula isn’t working, I’m almost always proven right. Do you listen? No! I then have to face the consequences of your ignorance. Like the time I had to have an echocardiogram with dye. I told you the cannula was not in my vein but you insisted it was, my arm started to swell as you injected the dye. So which one of us was right?

Calipers

I have always worn calipers to walk, up until roughly 18 years ago when I was diagnosed with scoliosis. As a child, my calipers were supplied and repaired by a company hired through my school. He was lovely every time I needed to see him, friendly & helpful. Then he got an apprentice! That’s when everything turned to shit for me.

This apprentice decided he knew better than everyone else! He had invented a new style pair of calipers made out of nothing but thick plastic and guess who was the guinea pig? They not only looked ugly but were extremely uncomfortable to wear. I got blisters, and sores that bled. They were the biggest heap of crap I had ever worn.

He tried selling the idea to me chatting about how I could wear “normal shoes” with them and if I really didn’t like them after a trial run, I would be able to go back to my original pair. (You know, the ones I had NO problem with WHATSOEVER!!). After the trial run, I went back to him and told him I hated them, how they hurt me and wanted to go back to my old pair. He said this could no longer happen as my old pair had been destroyed! I was mortified!

Many years later as an adult, I was now under Hammersmith hospital’s surgical appliance department. (you know where I’m going don’t you?). Guess who was there? Yep, the idiot who lied to me. I told him in no certain terms would he be putting me back into those horrible plastic things. Needless to say, he remembered me and nearly shit himself and of course, totally agreed with me.

Waiting

Red chairs sat in a row against a wall

Have you noticed how 90% of all waiting areas do not cater for wheelchair users? With over 1.2 million wheelchair users in the U.K, you’d think there would be a couple of places for us to wait.

Waiting areas are normally very small and cramped with no room for wheelchairs, electric or otherwise. Hospitals use internal wheelchairs to transport patients from one department to another. On top of other patients who use wheelchairs. Hospitals should be aware of the number of wheelchair users that would require space to wait their turn also. Yet sadly this is not normally the case.

Backtracking to patient notes, since my heart attack, I suffer from anxiety. As an IBS sufferer, waiting is a big issue for me as waiting for an appointment causes me a lot of anxiety. My anxiety causes my IBS to flare up. I can and have started worrying the night before, so by the time I turn up for my appointment I’m already a wreck. It would be really helpful if staff knew this so that if I’m rushing back and forth to the toilet and not in the waiting area when called, at least they may understand why. Of course, the ideal solution is to not have to wait too long.

Then there’s the “Oh, didn’t realise you were in a wheelchair, can you get out of it at all, not sure there’s enough room for it”? A lot of appointments are taken up with this sort of conversation and then them running around looking for an alternative room. This only prolongs the waiting time, which then makes my anxiety worse as now I feel a burden, then my IBS gets worse so needing the toilet again!

Conclusion

The health profession as a whole still needs massive improvements. Some improvements have already happened and seem to be moving in the right direction but it’s just not improving quickly enough. Advancements are also happening but these are no good to people who can’t access them due to failed accessibility!

Related Blogs

PillTime: Home Deliver Pharmacy Service

Electric Wheelchair Assessment: Being Told What I Do & Don’t Need As I Obviously Don’t Know My Own Disability!

If you would like to work with me don’t hesitate to Contact Me.

Spread Eagle with 3 stars

How Accessible Is The Spread Eagle Inn – Gailey – My Review

Having short notice that I would be attending Comic-Con in Telford, you can imagine all the local hotels were booked solid. Having to look further afield, we settled on the Spread Eagle Inn in Gailey. Approx 20 mins from Telford city centre. We managed to book one of their accessible rooms. This is my honest review of our stay.

Spread Eagle Inn

How Accessible Is The Spread Eagle Inn - Gailey - My Review

As a full-time wheelchair user, I have to have a wheelchair accessible room when travelling. If I am unable to book an accessible room, then I simply can’t travel! Accessible rooms are far and few between so you have to book them very quickly. When we have taken a cruise holiday, we have to book almost 2 years in advance or you have no hope of booking one.

As you can imagine, ALL local hotels were fully booked so we had to look further out for an accessible room. We chose Spread Eagle (part of the Marston’s group) as we have stayed there once before. Although, I wish we hadn’t (more on that in a bit).

Spread Eagle has 4-5 disabled parking bays and a ramp-up to the main doors of the restaurant/reception. You book in at the desk by the side of the bar. To go to your room, you can travel down the ramp inside the restaurant and make your way to the side entrance where you walk/wheel over to the hotel building.

The hotel building has an automatic door entry that is operated by your room key card. You hold the card to the box at the side and the doors open. You do the same for the next door inside that leads to all the rooms. This door is very heavy, presumably a fire door. My accessible room was about two rooms on my left after entering. Again, the room door is operated by holding the card next to the electronic fob box. Your room door is also very heavy.

Accessible Room

How Accessible Is The Spread Eagle Inn - Gailey - Accessible room

There’s literally nothing in the room apart from a bed, a small desk in the corner with a mirror above. There is a TV on the wall opposite the bed. You have what is meant to be hanging space beside the bed, again in the corner. The hangers are fixed in place. You have to unhook the pin from the part of the hanger that slides on the rail. From a wheelchair user’s perspective, I feel it is unusable. The hangers are very high and very fiddly to use. My suggestion is to bring your own hangers. If you are able to reach up to high places, you may be able to use it. There are a couple of shelves below but really not enough for two people if staying more than a night or two.

There is a tea/coffee facility available in the room by the means of a kettle and sachets. Only full-fat milk is provided in the room though. You can ask at the bar for semi-skimmed milk which they can provide. You only get provided with two tea bags. We had a cup of tea before going to bed on the day we arrived but didn’t get a refill of tea bags the following day. Not a problem, we just went back to the restaurant and got some from the tea machine. They supply sugar/sweeteners and a couple of wrapped biscuits.

I mentioned a TV on the wall. The remote control for the TV is sat on a little ledge directly under the TV. Due to my dexterity, I found this very high and very very difficult to grab hold of due to not being able to get my hand in under the TV to get a grip of the remote.

The Bed

I’ve slept in many different hotel beds (even a broken one) and I have to say this was probably the worst by far! The bed was so hard that it caused pain in both of my hips and back. The severe pain I was in from the bed, made my weekend more difficult than needed. My husband had to do all the driving, transferring in/out of my chair was painful. I took my own specially designed pillow last time but stupidly forgot to bring it home. I rang the hotel explaining the situation and asked if I paid for the postage, could they post it out to me. They refused, saying they didn’t have the means to post stuff out!

With this in mind, I left my new one at home but found their pillows to be too soft and flat. They slid up the wooden headboard throughout the night which caused me neck pain too. So all in all not a great night’s sleep!

There is an emergency alarm on the right-hand side of the bed by the lamp.

If you request a double accessible, don’t expect a double bed. You are given two singles pushed and locked together! This (in my opinion) is why the mattresses are harder and you also have to deal with the rope-like rim that goes around the edge of each mattress making it double trouble down the centre of the bed.

No Subtitles

The TV’s remote was kept on a ledge underneath the TV, I found it very difficult to reach and grab the remote. Every day the cleaners would put it back. I found it impossible to switch on subtitles as I couldn’t find this facility anywhere in the TV’s settings. Being partially deaf, this meant if I wanted to watch TV I had to sit underneath it to hear it or turn it up loud and run the risk of annoying other guests. Yes, I could have asked staff for help but I didn’t want to bother them, so just left it.

Accessible Wet Room

It’s a fairly functional wet room, shower, toilet, shower seat, sink, grab rails and two red alarm cords. Although the one at the entrance is far too close to the light cord so could be pulled by mistake. That’s it though! No extra bins, the small bin provided was a pedal bin? My pet hate, the sink was too near the toilet and I almost fell twice while transferring. (I know the sink has to be close but this was almost over the toilet itself). There was no shelf provided so nowhere to put a wash bag, brush or anything at all.

The toilet roll was so thin and cheap feeling I’m glad I take my own. On the plus side, the toilet chain was on the right side of the toilet and there is a mirror over the sink, for what use that would be without a shelf. Plenty of space to swing your chair in a full circle.

Restaurant

There are two entrances to access the main building where the restaurant is. Both are ramped. The restaurant is not always a table service. It has one unisex disabled toilet.

Breakfast – Either continental, which is buffet style or cooked breakfast which is ordered at your table. Be careful though, it is not obvious that they have two types of cooked breakfasts. You have the Classic & The Works. Hubby ordered a full English not knowing there were two kinds. Classic gives you one of each item of food but the Works gives you two of each item. He was given the second and charged accordingly.

Evening Meal – You decide what you’re having from the menu, find your table number and go to the bar to order your food. There is no table service so if you want something else or more drinks, you need to visit the bar. You also have a carvery (buffet style) but both I and my daughter found this to be rather poor quality and cold.

We were told a new menu was in place since our last visit. Hmmm, not much choice outside of steak & burgers and what we did have was not very tasty and cold like it had been made at the same time as our starters and left to sit!

Staff

The staff as a whole are friendly and very helpful. On our first visit last November we found what seemed to be mould on our bedsheets & pillows. We went to reception and within minutes the manager came to change our bedding. (This was approx 11 pm).

On our second day of this visit, I asked the room maids if it was at all possible to have a quilt put under our sheet as the mattresses were causing me pain. She said this would not be a problem as she has had many requests for this before. Why don’t the hotel do something about their mattresses then? It helped but because I was already in so much pain, unfortunately, it wasn’t perfect.

Worth The Stay

If you need somewhere overnight, then it’s probably one of the better places to stay. The price of a room is reasonable, the food price is average but the quality could be better. Rooms are very clean if somewhat minimalistic.

The big question is, would I stay here again? If I could find somewhere else, I would not stay here again. Unfortunately, we go to Telford for one reason, Comic-Con. So unless we could book an accessible room early enough before they are all sold out, then we probably wouldn’t have a choice in the matter and I would stay here begrudgingly!

Deals & Offers

At the time of writing this review, Spread Eagle have a 20% off main meals if you book directly with them. Full terms & Conditions.


Related Blogs

Cruising As A Wheelchair User: Is It The Best Holiday?

Travel Agents: How Helpful Are They For Disabled Customers?

If you would like to work with me don’t hesitate to Contact Me.  Feel free to leave a comment below.

Sistaco mineral bond nail set

Is Sistaco Nail Set The Solution For People With Dexterity Issues? – Updated!

Is Sistaco Nail Set The Solution For People With Dexterity Issues?I ordered my Sistaco Mineral Bond Nail Set so I can test it out to see if it can help people like me (who suffers from dexterity issues) to apply colour to my nails. – I am in no way affiliated with this company but they knew I wished to purchase one of their nail sets so I could review it, they offered me a discount. Thank you Sistaco for your generosity.

Due to my disability, my hands don’t work very well. My arms and grip are very weak, my dexterity is awful meaning painting my own nails is almost an impossibility. So to make life much easier, quicker and cleaner, I end up going to nail bars to have my nails done. Which obviously can be very expensive if done regularly!

What Is A Sistaco Nail Set?

Sistaco nail set powder on nails in a holographic lilac colour.
Flamingo-Holographic Nail Powder

Sistaco Mineral Bond Nail Set is an alternative to nail varnish. Sistaco nails offer nail powders that come in either Classic, Holographic or Metallic finish that you simply rub onto your nails. There are many colours available and three nail kits to choose from:

  1. The Foundation Set (Choose 1 Colour from their range)
    Priced at £45*
  2. The Deluxe Set (Choose 3 Colours from their range) + FREE REMOVER
    Priced at £75*
  3. The Ultimate Set (Choose 6 Colours from their range) + FREE REMOVER
    Priced at £99*

*Prices correct at time of this review.

My Nail Kit Has Arrived

Packaging
Sistaco Nail Set - The Solution For People With Dexterity Issues?  I Put It To The Test! - Nail package box including the set

Sistaco Nail Set – I purchased the £99 nail kit as I was given a discount. On their website, all prices are in GPB and contact numbers seem to be in the UK, so you are lead to believe they are based in the UK. Not the case, the products actually come from Australia! This is not something that is made clear on their website, I’m unsure as to why but something to be aware of when placing an order.

The packaging is ok, nice, but not as luxurious as I would expect when paying £99 for a nail kit. The packaging consists of one cardboard box with magnetic flap closure. It has a foam filling with cutouts for the different items. (image left). With the £99 kit (as you get 6 colours) you get a separate plastic see-through box with the remaining 3 nail colours.

All of this was despatched to me in a grey plastic postal bag. This shocked me as your products can be easily damaged while in transit! This is especially worrying as the LED light does not sit flush into the cutout at the bottom of the box, meaning the box doesn’t close flush and the magnetic closure could come open easily.

The USB lead for the LED light and a bottle of express remover varnish both sit underneath the LED lamp. This suggests the cutout is being used for more than was originally planned. Not a major issue but I just expected more for the price. (Bubble wrap or other protection would help inside the postal bag).

Quality
Mulberry coloured nail powder from Sistaco nail kit

Feeling the bottles and lids, they have a cheap plastic feel to them, again not what you would expect for your 100 bucks! They do look nice but feel cheap. I can’t help but feel there should have been a little more considering the price. Personally, I would have liked to have seen maybe a ribbon around the box, a little thank you note/card for your purchase or even a discount on my next order (especially in the top-of-the-range kit).

I believe, if you pay a lot of money for something, you expect that something to reflect that. If you’re asked to pay boutique prices, you expect boutique-style products & packaging. The packaging for this product does not meet those expectations!

When you open the bottle, the powders look very lush indeed. Rich colours, a full bottle of powder. (Although on a future purchase, one bottle was only half full?).

How To Apply

Before attempting to use my kit, I looked on their website and viewed a few YouTube videos to find out just how easy these are to apply. From what I have seen It seems relatively easy. There are different methods of applying the powders depending on which finish you are using. Full Instructions: https://sistaco.co.uk/pages/how-to-apply

How To Remove

  1. Lightly buff the surface of your colour.
  2. Apply the Express Remover to your nail (make sure not to get any on your skin).
  3. Wait 2-3 minutes and begin gently pushing away your colour with a remover tool. 
  4. Wipe away any residue, and your nails will be fresh and clean, ready for your next colour!

Source: Sistaco website

I have read some reviews that claim the remover doesn’t do a good job. I will be putting that to the test also.

The video below is the one used on Sistaco’s website. It does seem a little too good to be true. I do hope to be proven wrong on this!

My First Use

Setting Up
Sistaco Nail Set - The Solution For People With Dexterity Issues?  I Put It To The Test! - My setup equipment

My “setup” consists of:
Two sheets of kitchen roll (folded) to catch any fall-out
Basecoat nail varnish
Topcoat nail varnish, (both topcoat/base coat sitting in a tub of hot water)
Plastic tub for sitting my varnishes in hot water
Nail Powder of choice
Nail powder applicator
LED lamp (USB operated)
Orange sticks to clean excess base coat/top coat from around my nails
Small headed make-up brush to brush away excess powder from around my nails
Wooden block so I can rest each finger on at a higher height while applying varnish/powders

The fact the LED lamp is USB operated is a drawback as you then need to be close to a USB socket while doing your nails. I have not seen an AC/DC power lead advertised on their website, so I would assume USB is the only way to connect the lamp.

Hot water for varnishes? Yes, I’ve read from other users that putting your base coat and topcoat varnish in hot water makes them less glupey and much easier to apply.

Preparation
Fingernail with metallic nail powder collected at the cuticle. Sistaco Nail Set - The Solution For People With Dexterity Issues?  I Put It To The Test!

Preparing your nails is probably the most important part of the process as I found out the hard way. I dived straight in and found the powders are attracted to any kind of lump, bump or blemishes on your nails.  I would recommend buffing/smoothing your nails and more importantly making sure your cuticles are clean & smooth around your nails as this will cause the powder to collect in this area making for a rough & unfinished look. (Image right).

I visited the Sistaco Facebook page looking for tips as I found the base coat and topcoat to be very thick & glupey. This makes it difficult to keep the sides of your fingers clean. So once cured under the lamp, you can have excess hardened powder coming off the sides of your nails. Again, making for an unfinished look.

Sistaco users suggest warming up the base coat and topcoat before using. I read this helps thin the liquid so it is easier to apply a thinner coat onto your nails. Something I have to agree with 100%, this does in fact make applying much easier indeed.

Powders/Applicator

When you open the jars, the powders look very lush indeed. Rich colours, a full bottle of powder. (Although on a future purchase, one bottle was only half full?). Applying the powder to your nail is easy but be careful not to rub or press too hard as this can then make the powder ball up and create blemishes.

I haven’t yet found how to clean my applicators, I’m in the process of researching this.

Application

As I said previously I didn’t really prepare my nails before applying, so I went ahead and immediately put on the base coat nail varnish, followed immediately by the topcoat (as you’re told to do this for longer wear). I then cured my nails under the LED lamp for 60 seconds. Once I had done this I took my applicator with the sponge tip, dipped it into the powder of my choice and put on a minimal amount of powder on the applicator and proceeded to rub it onto my nail.

The powder went on smoothly, although at this point I wasn’t expecting much to happen but I have to say, I was pleasantly surprised. Next was a coat of topcoat, then cured under the lamp. I applied a second coat of nail powder and this time I did 2 coats of topcoat nail varnish, curing my nails between both coats.

My Process

  1.  Base coat
  2. Top coat
  3. Cure nails under lamp
  4. Nail powder
  5. Top coat
  6. Cure nails
  7. Coat of nail powder
  8. Top coat
  9. Cure nails
  10. Top coat
  11. Cure nails twice under the lamp
Result
My 1st attempt at applying Sistaco nail powders.  Sistaco Nail Set - The Solution For People With Dexterity Issues?  I Put It To The Test!

I was not initially over-impressed with the results (yes, I know I keep banging on about it) but because I didn’t prepare my nails the powder is quite unforgiving where any sort of blemishes might be on your nail. Therefore, the cleanup process around my nails took some time using a wooden cuticle (orange stick) to try and scrape away the excess powder/varnish.

I’m still in the very early stages of using this kit and I have read that a lot of people initially, find it is a bit of a trial and error method in finding what works best for you. There are a couple of different ways to clean the edges so really it’s a personal choice and finding what works best for you you. (Since writing this, Sistaco now sell a bottle of Precision Edge). I haven’t personally used this as I am more than happy with how I do my nails.

I’m hoping my 2nd attempt will be much better!

Due to not preparing my nails, I ended up with the only way I can describe it is an overhang on my nail. (Excess undercoat and powder that had hardened past the point of the edge of my nail). I happen to catch this and it peeled off my nail. In one respect I was pleased because it gave me the perfect excuse to take everything off and try again but on the same token, I was disappointed as I had made such a hash of my first attempt.

Second Attempt

So, the first thing I had to do was use the express remover to take off the existing nail powder already on my nails. As I mentioned before a lot of people said this didn’t seem to work very well. I can understand what they mean, especially if you’re an impatient person like me. The word here would be patience, patience, patience! OK, that was 3 words!

The express remover does work, it just takes time. You do have to put a coat on, leave your nails for approximately 3 to 5 minutes and then start to gently scrape off the varnish/powder from your nail.

Depending on how many coats of varnish/powder you have put on your nails, this will obviously determine how easy or long it will take to remove! I noticed some of my nails were much easier and quicker to remove compared to other nails that took more work.

Preparation For 2nd Attempt
Buffer block for nails

At this point, I had both the base coat and topcoat sitting in a tub of hot water as I was now testing the thinning theory to see if it did actually make the varnish easier to apply. Yes, it worked a treat and it most certainly helped the varnish go on much more thinly and smoothly.

I cleaned my nails with a normal wet wipe,  I then used a nail buffer block to file, shape, smooth, and buff my nails. Again I cleaned my nails to remove any excess nail shavings from buffing and then put on my first coat of base coat.

2nd Application

My setup was pretty much the same as my first attempt but the only difference was a tub of hot water for my base & topcoat to sit in. I applied the base coat, no topcoat, as per the instructions for classic powder finish you just put on a base coat followed by the powder. Curing your nail/s before applying the powder.

I took my time this time, (holding my excitement back) and did each nail individually, purely due to my dexterity and the way my hands are shaped. I can’t keep my fingers separated enough to prevent one finger from hitting another fingernail and causing smudges in the varnish/powder.

Not only that I wanted to spend more time cleaning around my fingernails preferably without having to use vaseline around the edges as suggested by other users or messing around with liquid latex. I simply resorted back to my wooden cuticle stick and every time I put a coat of base coat or topcoat on my nail, before curing I would take the cuticle stick, use the flat-ended side to gently remove excess varnish down each side of my finger. As the varnish was still wet, this worked beautifully!!

When applying the powder, very little pressure is needed to make the powder stick to your nail. This is great for people like myself who don’t have a good grip. Also, there really is minimal fallout, just make sure to tap excess powder off the applicator over the powder bottle.

Again, due to my dexterity, I am unable to lay my hands/fingers flat under the lamp. The fact it is small enough to hold over my nails, I can cure my nails without having to lay them flat on the table. (Something I struggle with at nail bars).

My Process This Time:
My second attempt at applying Sistaco nail powder in Aqua.
  1. Base coat
  2. Use a cuticle stick to remove excess varnish
  3. Cure nail
  4. Powder
  5. Use a cuticle stick/make-up brush to remove excess powder away from my nail
  6. Top coat
  7. Use a cuticle stick to remove excess varnish
  8. Cure nail
  9. The second coat of powder
  10. Use a cuticle stick to remove excess powder away from my nail
  11. Top coat
  12. Use the cuticle stick to remove excess varnish
  13. Cure nail twice
  14. Wiped nails/fingers clean of any excess with a wet wipe

Warning – When using the topcoat remember to clean the brush BEFORE putting it back into the bottle. The powder can/will transfer onto the brush, so when you put the brush back into the bottle the colour transfers into the remaining liquid in the bottle. I found this out the hard way. (Sometimes you can get away with it on the lighter colours).

Application Instructions

According to Sistaco, here are the instructions for application according to powder finish:

For Classic colours, you’ll have to do, Base coat > set > Colour Powder > Base coat > set > Colour powder > Top coat > set.

For Holo/Metallic, it is Base coat > Top Coat > set > colour powder > Base coat > Top Coat > set colour powder > Top Coat > set.

Result

I’m extremely impressed with the result I got this time and can’t believe how easy it is to apply. I don’t know if it made a difference but once I had completed doing each nail, I put on an extra coat of topcoat varnish. I hoped this would give a little extra shine and I cured them all twice.

One thing I will say (at this point not 100% sure). I think the sponge applicator can cause little blemishes (almost like specks of sponge) over the nail when applying/rubbing on the powder. This then becomes quite obvious if missed and the topcoat has been applied and cured. Either that or the powder is balling up while rubbing the powder on. Something I can not test immediately and will only tell after a few applications. I intend to purchase some eyeshadow brushes (the sponge type) to test out. (So I have applied the powders a couple of times now and found I was rubbing the powder too hard and too long).

Due to my disability/dexterity, I have to do one nail at a time. The powder is so easy to do, you don’t mind. I did one nail at a time so I can spend time making sure each nail/finger is cleaned properly so no extra powder is around my nail.

Conclusion

I have used this nail system several times now. I love how easy it is to use and with over 100 colours to choose from, you really are spoilt for choice. Be careful though, it does become addictive. After putting on my first colour, I couldn’t wait to try the other colours lol. I now have over 20 colours.

As for using this system with my disability, this is extremely easy for me to use. One of the first companies to make doing my own nails work for me. The only issue I have is trying to remove the powder/varnish from my right hand. My grip is so weak on my left, that I can not use a tool of any kind to help scrape off the powder after applying the express remover.

On my last few fingers, hubby does it for me. I have tried putting on a small amount, large amounts of the remover, tried removing it after a minute, 5 minutes but it just won’t budge as easily as I had hoped for.

Unfortunately, (for us customers) I do believe the majority of their products/powders etc. are very overpriced, outside of their powders & varnish, very good alternatives that are identical can be found elsewhere online for far cheaper and I don’t have to wait over 2 weeks for them to arrive. Worth bearing this in mind when choosing what to purchase.

I now have over 20 colours and I’ve just ordered more topcoat, basecoat, remover and applicators. So, that means I have spent well over £400 already. (This does not include the money spent on powders for my Christmas pressie or all the varnishes & applicators bought since starting this review).

Pros

  • Easy to use
  • Many colour choices – Over 100 available
  • Colours look better in real life
  • Last longer than traditional nail varnish – Varnish easy to chip
  • Looks just as good as a salon finish – A high-gloss finish
  • 3D embellishments now available – Not available when I started this review
  • 5 /10 pack applicators now available – Not available when I started this review
  • Precision Edge is now available – Not available when I started this review

Cons

  • Products come from Australia – Delivery is normally 2 weeks +
  • Overpriced – Their showcase stand for one, is overpriced for home use
  • Addictive – Can become very expensive
  • One applicator with £99 kit – At least three should be supplied
  • 3 -in -1 applicator for removing powder must be bought separately – You are not getting a FULL kit, even the top of the range kit at £99 doesn’t include one
  • Express Remover does not work as well as advertised on their website

TIPS:

  • Check online for equivalent items before committing to Sistaco as cheaper and similar products can be found
  • One coat of powder may not be enough – Mulberry – classic finish came up a little pale. It didn’t give much coverage at the tips of my nails, making them almost see-through
  • When applying the base coat and topcoat, keep them in a pot of hot water – This makes them go on easier and smoother
  • Keep your top coat varnish brush clean – Colour can remain on the brush and transfer into the remaining varnish
  • Wooden cuticle (orange) sticks are great for removing excess varnish around nails
  • A small-headed make-up brush (not too fluffy) is good at removing excess powder from around your nails before applying topcoat
  • If you purchase “Raven” powder, a black colour, be very careful as I have found this to be the messiest of powders so far when applying and it is a bugger to get off

Will I Continue To Use Sistaco

Try and stop me ha ha ha Yes, I will need to spend money on their powders and Varnishes but for everything else, I will look for a happy alternative before purchasing on Sistaco’s website.

Links

Sistaco Main Site – https://sistaco.co.uk/

Sistaco Nail Powders – https://sistaco.co.uk/collections/nail-powders

Essentials/Refills – https://sistaco.co.uk/collections/refills

How To Apply – https://sistaco.co.uk/pages/how-to-apply

Classic Nail Tutorial – https://sistaco.co.uk/blogs/nail-art-designs-with-sistaco/classic-nails

Holographic Nail Tutorial – https://sistaco.co.uk/blogs/nail-art-designs-with-sistaco/holographic-nails

Ombre Tutorial – https://sistaco.co.uk/blogs/nail-art-designs-with-sistaco/ombre-nails

French Tip Tutorial – https://sistaco.co.uk/blogs/nail-art-designs-with-sistaco/french-tips

3D Embellishments – https://sistaco.co.uk/collections/sistaco-embellishments

***UPDATE 23/8/22***

I’m saddened to say that I am having issues with Sistaco as a company. This is a real shame as this has let the company down.

My husband bought me two colours for my birthday (Emerald City & Satin). Satin is advertised on Sistaco’s website as white colour. Unfortunately, mine comes out silver!

Facebook Messenger Conversation

I wanted to post on their Facebook group to ask other users if they had the same problem. My post was not published and Sistaco contacted me privately:

Sistaco (blue text): Hi Carrie, hope you are well. We got your enquiry on Sistaco Collective and we would love to assist. Do you have a photo of your nail application using Satin? and can you tell us the steps you’ve followed? ?

Me (pink text): Hi, I’ve taken 2 pictures. (I sent them the one shown on the right) You can see it doesn’t look the lovely white colour shown on your website.

My procedure was: I put the satin on first on clean dry nails. I then put on the base coat, cured, then powder, then top coat, then cured again.

I found the colour to get very dull once I put the top coat on though.

Thank you

Two days passed and no response.

Hi, Any reason my post has not been approved regarding my satin powder? No one has responded either to the above???? Really would like to know why my satin is coming out silver.

Three days later:

Hi Carrie, thanks for your message. We are happy to forward this enquiry to our team so we can properly asssess. ❤️

(Notice no comment on why my post was rejected!)

If you wouldn’t mind please as I have a colour not as you advertised. Thank you.

Satin is our classic white colour and it doesn’t have shimmer to it. What you can do is to ensure to only apply thin coats for each application. Hope it helps. ?

Hi, thanks for your reply. I do this already, so can’t be the issue. (Would a thin or thick layer really change the colour of your powders?) I’ve not noticed this with my many other colours. I do find the colour deepens if a 2nd coat of powder I put on but that is all. I’ve looked at your group and seen many others who have used Satin and they all look lovely and white.

Could it not be a simple case that my one is faulty in some way?

A further 10 days with no response, so today, I wrote again:

Hi, Is there a reason no one wants to rectify my issue/complaint? I’m still stuck with a powder that is not the colour advertised. Any solutions? Like maybe a replacement? Thanks.

Hi Carrie, thank you for your message. Can you kindly send us video applying Satin on one nail? ?

I’ve already sent an image of the satin that I applied and a description of how I applied the Satin, why now a video?

I’e been using your powders for almost a year without any issues. I feel like this is a delay tactic now.

I just want this resolved!

They WANT ME TO WHAT!!! So basically, they don’t believe the image I already sent them, nor the description of how I applied the powder? Disgusting behaviour! I’ve been using their product for almost a year, I think I know what I’m doing. I’ve had no issues up to this point.

What Sistaco DON’T Want You To Know

In the 10 months since posting this review, I’ve come across a couple of flaws with the company:

  1. Sisto will NEVER allow any posts on their FB group if it contains any sort of negative comment. Whether that be someone having a problem with the product or if I wanted to post about the express remover (below). Your post WILL be rejected! Their group is nothing but positivity and glowing comments about Sistaco. This gives a false impression to customers, leading them to believe this product is almost a miracle powder. Don’t get me wrong, their product is almost amazing, they don’t NEED to manipulate the comments on their FB group. (Unless of course many are complaining and finding faults).
  2. Their co.uk website says nothing about their products having to come from Australia, you are led to believe they have a UK distributor (which clearly they don’t).
  3. I’ve just received some bottles of their express remover……..I will let the picture speak on this occasion:

Half-filled bottles???? No wonder you go through them quickly. Oh and the other thing, once the bottle is open, the brush doesn’t/can’t reach the bottom so you are wasting so much product!! You receive this large heavy square bottle believing it is a decent amount of remover.

You can see there is a bottle inside a bottle and the inside bottle is a fraction of the main bottle size. I’ve tried to capture how there is a bottle inside a bottle. So at £6.95 (price correct at the time of this update) a bottle, you’re not really getting much when you have to use so much to remove your powder.

Resolution

As things stand right now, it’s taken two & a half weeks to get to this point and obviously, I’ve not had a response back since my last message, so no resolution as yet. If and when that changes, I will follow up with what happened.

28/8/22

Sistaco insists they want me to show them a video. So I did and sent it off today (Sunday) so obviously not expecting a reply. If I do, it will probably be mid-week before I get one and we know they are going to insist nothing is wrong. I had to put three coats on as there were streaks with just two and it still doesn’t look smooth.

Hi Caroline,

Thank you for reaching out to us. 
I can confirm the receipt of the photo but there is no video attached in the email. 
Your nail application is looking perfect. We do our best to make sure that the colours are represented as accurately as possible on our website however, the colour may still vary depending on the calibration of your screen/monitor. Please refer to our FAQs about Colour Representation. 
Hope this information helps.
Kind regards,

My Reply

I sent two emails, one with the video and one with an image as they would not fit into one email.  I’ve found another way to send you the video. 
So, you’re telling me you’re not going to do anything about my issue?  This is very bad customer service.  

As I have previously explained, I’ve been using your products for over a year and I have never had issues with your powders before, to have been treated in the way that I have been to date, is really quite shocking and unprofessional.  I have been fobbed off, made feel like a liar and most definitely not a valued customer!  
You say:  “the colour may still vary depending on the calibration of your screen/monitor”.  I am including more images taken after the video to show how the colour is still showing to be not as advertised or even close to it.  I have also read your “colour representation” and other FAQ and you seem to wash your hand of all issues your customers may ever encounter.  

Your T&C say “Any defects will be replaced as long as we have reasonable evidence such as a photo sent by email to [email protected].”  This I have done, again the fact many others have said this powder looks Silver is still not enough for you.  

Unfortunately, I’m beginning to see behaviour from Sistaco that to me is somewhat underhand and secretive:
  • You’re website advertise/claim that Sistaco is not responsible for 90% of issues that may arise (your defence would not stand up in a UK court of law)
  • You have a co.uk website but fail to make customers aware your products are shipped for Australia or that you are an Australian company.
  • Express Remover is packaged in a heavy-painted square bottle, giving customers the illusion they are getting a decent amount of product when in reality there is another bottle inside that is a fraction of the size.
  • You block comments from your Facebook page that is not complimentary therefore manipulating the image of Sistaco products as a whole! 

With the price you charge for your products, one would expect customer service to be second to none and receive better treatment when coming to you with a genuine issue.

We are talking about ONE powder that may or may not be faulty and as a company, you blankly refuse to take responsibility!  As a result of this, you have now created a situation where you have an unhappy customer who will be taking the matter further.  Whereas, if you had simply offered to replace this powder, you would have had a very happy customer who would have blown your trumpet and complimented Sistaco.  

As you are unwilling to satisfactorily resolve my complaint, you leave me no other choice but to take this matter further.  I will be contacting the Queensland Government’s Office of Fair Trading in due course with my concerns.
Kind Regards

Image Comparison
My result V Sistaco’s
2/9/22

Hi Caroline, 
Thank you for your response and I am happy to assist with your enquiries. 
Sistaco operates with local websites as this allows us to segment our audience and marketing.  We also sell in a currency that is local to the region and provide information that may only concern that market; such as our Terms and Conditions that may vary from country to country, depending on different regulatory requirements.​
The packaging on our liquids such the Express Remover are intended that way as they are light sensitive and they will set in UV rays.
We’ve also set up group guidelines in our group so we can better assist you our customers. This can be found in the About section of the page. 

As I have checked, I am an unable to confirm the colour Satin powder on your orders. Can you kindly confirm the order number for this and can you kindly check the name of the colour powder at the bottom of the pot?​
Kind regards,

My Reply

I did show the colour when submitting my video of the application that Sistaco requested, I’m not trying to pull a fast one here you know.  I really am getting fed up with all of Sistaco’s requests.  Why was I not asked for all of this at the beginning?  Is it because Sistaco keeps coming up with new ways to fob me off in the hope I will just give up!
To answer your question.  I received both Satin & Emerald City as a present from my husband.  Order no:  K30035  Name Jeff Bathurst, 300 Summerwood Road, Isleworth, London, TW7 7QP
This is extremely bad customer service!!
Kind Regards

Hi Caroline,​
Thank you for confirming your order and yes I can see Satin on the order thus I have reached out to our team for further advise. ​
As I have checked, the photo from our website is applied with our Matte Top Coat, this gives a different effect and finish against applying it with the gloss finish.
With this, I have created a photo comparison for you with our Satin gloss finished application on our website in which you got the correct colour. Satin definitely gives this glistening white when applied in gloss as opposed to a flat finish when applied with the matte top coat. 🙂 

Currently, our Matte Top Coat is sold out and hopefully it will be back soon. ?
​Hope this information helps and let me know if you have any questions. 
Kind regards,

Does my application (middle image) look anything like the other 2 that Sistaco supplied? I don’t believe so.

My reply – 6/9/22

So basically, you’re telling me you have advertised a product showing a particular finish but fail to inform customers that that different finish will result in a different look than advertised and to achieve the result advertised, I now must spend more money on purchasing a matt finish top coat????  How about you just issue a refund as I bought this item under false pretences and misleading information.

So ALL your customers instinctively know this do they?  Again, not being as transparent as you could be!  By not informing your customers of this, this is a form of misleading them, something you seem to do very often.

So why is Sistaco NOT resolving my complaint???

Thank you for that information as now I need to update my review of your product on my website to include this, to make sure all my readers know that different top coats can change how an advertised product can look.  Wow, we are buying a mystery product every time then!!
I have to say, 10/10 for fobbing off a customer and taking the longest time ever to still not resolve my complaint over ONE powder that Sistaco have misleadingly advertised.

I have to say though, you have made my case to Queensland Trading Standards even stronger.  Yes, I do know what I’m talking about as I fight consumer law cases regularly!!!!

Reading their T&C you can see they basically say they are NOT responsible for ANYTHING that a customer may have to complain about. That’s ok, I’ll inform the Brisbane Trading standards of their behaviour and bottles etc.

Still waiting for a response!

It looks like Sistaco really does not care about its customers. Their attitude is very similar to the fake companies you find on Facebook when you try to rectify a problem with them. Complete disregard for the fact they have an issue and fob you off until you just go away.

I will email Queensland Trading Standards but if they are anything like here, they’ll just fob you off too!

I do love this product (90% of the time) if only their cust serv was better, this would make Sistaco probably one of the best companies around.


So, literally a month down the road I still had no reply. I emailed them informing them, that as they were unable to give a satisfactory resolution to my complaint, I would now be taking the matter further.

I got a reply informing me they have given me a credit for the cost of one powder (presumably £14) and to use the code they gave me the next time I purchase with them. Not the resolution I wanted as now I have to still spend money with their company to benefit my credit!

Conclusion

Sistaco hasn’t given me the resolution I had hoped for but I suppose I have no choice as things stand. I will say this though, it is worth noting I didn’t give up, I kept on at them and finally got a result. Sistaco di try to get me to give up but it didn’t work. I will still contact Trading Standards as I do believe Sistaco operate without full disclosure on many different aspects of their business. They have been very bad at customer service:

  • They drag their feet in responding, sometimes more than a week
  • Fob you off with any and all excuses they can think of
  • Advertise powders in different finishes but fail to explain this will result in a different outcome to what is advertised (as they don’t inform the customer as to what finish they have used – (either matt/gloss) in the image used on their website). Therefore, misleading the customer!

Unfortunately, this treatment has tainted my opinion of their product and especially their company! I would always tell people of Sistaco whenever anyone commented on my nails. Now? Not likely, I wouldn’t want to be responsible for anyone having issues with Sistaco.

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If you liked what you have read and you would like me to review one of your products or work with me in some other way, please don’t hesitate to Contact Me.

Torso showing face in pain from IBS

My Depression Is Made Worse By My IBS & Anxiety.

IBS and Anxiety are two very debilitating illnesses, both keep me from doing what I want when I want. The pain can be unbearable when I have an IBS flare-up and my stomach feels as though it is going to explode. Other days, it can be a case of having to run to the toilet every 5 minutes.

Bloating, abdominal pain, cramping, gas, diarrhoea, constipation (or both)…any or all of these symptoms can be associated with Irritable Bowel Syndrome or IBS for short. I explain how this and anxiety affect me on a daily basis and why this makes my depression worse.

What is Irritable Bowel Syndrome (IBS)?

Medical image of the intestine

Irritable bowel syndrome (IBS) is one of the most common gastrointestinal disorders, with up to 20% of the population suffering from it at some point in their life. The typical symptoms of IBS include either recurring diarrhoea or recurring constipation. Some patients also suffer from both diarrhoea and constipation at different times. Additional symptoms can include stomach pain (which is sometimes relieved by a bowel movement), bloating, nausea, and wind. IBS can wax and wane, and patients may experience a few weeks or even a few months of good health before the symptoms return.

IBS is not a psychological disorder but has come to be closely linked with both stress and anxiety. Even people who do not experience IBS can find themselves needing to go to the toilet when they are experiencing stress or anxiety.

There is no specific medical test for IBS and it is sometimes called a diagnosis of “exclusion”.  This means that a doctor may rule out other bowel and stomach complaints such as coeliac disease or inflammatory bowel disease before giving a diagnosis of IBS. It is very important that patients do not try to self-diagnose IBS as it is impossible for a patient to tell the difference between IBS symptoms and bowel symptoms caused by other disorders. (Source: anxietyuk).

What is Anxiety?

Anxiety is the feeling you have when you think that something unpleasant is going to happen in the future. Other words such as feeling ‘apprehensive’, ‘uncertain’, ‘nervous’ and ‘on edge’ also provide a good description of feelings linked to anxiety. (Source: Country Living).

Symptoms of anxiety – People often experience physical, psychological and behavioural symptoms when they feel anxious or stressed.

Some of the most common physical symptoms are:

  • Increased heart rate or increased muscle tension
  • ‘Jelly legs’ or tingling in the hands and feet
  • Hyperventilation (breathing
  • Hyperventilation (breathing too heavily) or dizziness
  • Difficulty in breathing or a tight band across the chest
  • Wanting to use the toilet more often
  • Feeling sick
  • Tension headaches
  • Hot flushes or increased perspiration
  • Dry mouth
  • Shaking or palpitations
  • Choking sensations

Some of the most common psychological symptoms include feeling that:

  • You might lose control and/or go “mad”; or feeling that you might die
  • You might have a heart attack/be sick/faint/have a brain tumor
  • People are looking at you and noticing your anxiety
  • Things are speeding up/slowing down
  • You’re detached from your environment and the people in it
  • You want to run away/escape from the situation
  • You’re on dge and alert to everything around you

(Source: anxietyuk).

How I Feel Daily

Person sitting on floor with their own shadow hovering over them in a menacing way

On a daily basis, I wake up and my first thought is how will my stomach behave today.   I think about where I may have to go and if I do have to go out where are the disabled toilets. If it’s a stay-at-home day then I don’t really feel too anxious, I can have pretty much what I want for breakfast. On these days, I try my best to not have to go out unexpectedly.

On days I do have to go out, I will eat minimally for breakfast (if anything at all). If I don’t eat breakfast this plays havoc with my sugar levels but is the lesser of the two evils (in my mind). I will only have one cup of tea, and all being well I will be going somewhere familiar to me, so I already know where the disabled toilets are. But even on a good day, it will always be with me..”Will my stomach turn”? It is a constant fear I now live with!

If it’s somewhere not familiar to me, this will have set off my anxiety the night before, sometimes days before so I can wake up feeling pretty rough, which can also set off my IBS. I will have already done research on where disabled toilets are. If there are none, this is a major trigger and I spend the whole time constantly thinking of all the things that could go wrong. Which again, only makes matters worse.

Frustration

The frustrating part of all of this is there is no logical explanation for my anxiety. If I have to go out and I know there are disabled toilets in the area, why do I get anxious? I have no answer to this which only adds to my frustration. When I’m frustrated I get worked up, this makes me anxious. When I get anxious my IBS flares up I feel I can never win!  It really is a vicious circle!

Believe me, I have tried so hard to work out the root of my anxiety. I am so desperately want to alleviate my anxiety, IBS, stress and all that jazz so I can go out and do the things I would love to do by myself. at present, I am terrified of going out alone, so my husband comes with me most of the time.

My husband comes out with me, as quite a few disabled toilets are not equipped for electric wheelchairs as these are normally larger than manual wheelchairs, so if my IBS kicks off and I need to rush to the toilet, my husband needs to help me with transferring from my chair. Another reason, what if I get caught short while driving? If my husband is with me I can pull over and let him continue the driving.

I’ve tried group CBT, hat a flop that was. Our “therapist” showed up as and when she felt like it and never finished the course. I had 3 weeks in total!! The conclusion I have come to is that this really started after my heart attack 5 years ago. I’ve been told a major life trauma can cause anxiety for the foreseeable future which I suppose when you look at the big picture it makes sense.

A Bad Day

When I’m having a bad day, (for whatever reason), I can wake up feeling nauseated my stomach will be gurgling and food just does not interest me. I will try some breakfast and on a really bad day, I can be rushing to the toilet before I’ve even got halfway through it. The rest of my breakfast is then chucked away. I will try and stomach a cup of tea but again this can have me rushing to the toilet.

Throughout the day, I can feel like I want to throw up, I get all hot and sweaty, palpitations and I can get very light-headed (due to lack of food).  There are days I can rush to the toilet 4 to 5 times within a half hour time-frame. This will repeat throughout the day. By the end of the day, I’m exhausted! Not something you want to be doing on a day out!

Triggers

Triggers are what set off an episode of anxiety or IBS flare-up. My biggest trigger is stress! I don’t always know when I’m stressed out, but my body has a great knack for letting me know. Something might happen during the day that I don’t feel is something overly concerning but my body can tell me otherwise.

Food can be a big trigger, certain foods can be a little too spicy which can set my IBS off, some days if I haven’t eaten very much but then have a slightly bigger evening meal, that can set me off. There have been times in the past when I’ve met a friend for lunch, I will have no breakfast as I know we will be having lunch and after a few mouthfuls, I can feel my stomach churning.

This is where the cold sweats and anxiety get to an all-time high, you worry if you have time to make it to the toilet, will you have an accident on the way, how will your friend feel you having to rush off again, will the one and only disabled toilet be in use? It truly never ends.

Flatulance

Farting, a lot of people find this humorous but I can assure you it most certainly is not for someone who suffers from IBS! The pain, the rumbling and grumbling of your stomach, the embarrassment when out and about as flatulence can suddenly come upon you out of nowhere. oh, let’s not forget the most important bit, the bloody smell!

I’m sure we have all been in the situation where you have been in a shop, supermarket etc and you’ve had to let off some wind, normally we can disguise this pretty well but, IBS can cause your wind to be extremely smelly. Just imagine you’re having a lovely lunch with a friend in a cafe, suddenly your stomach growls at you and you know the only way to alleviate the oncoming pain is to let off some wind. Panic sets in, will it smell? Will it be loud? What if it isn’t just wind? All of this while still smiling as if nothing is wrong.

Depression

Woman looking stressed holding hand up to suggest stop

When you have to keep cutting short meetings with friends to rush home because another bout of IBS has made you feel ill, or you simply refuse to go out at all, (which I have done both, many times in the past), or you no longer go out for meals with family/friends because you feel a burden having to leave the table mid-meal to rush off to the toilet. Is it any wonder you start to feel depressed, fed up and isolated?

When I have a really bad week, I simply resign myself to staying indoors and deal with the pain by myself. If I have a medical appointment, I try to re-arrange it where I can.

Recently, I had an opticians appointment. I had no indication I was going to have any issues with IBS so I went to it. After approx 5 minutes into my appointment, I had to rush off to the toilet. The branch didn’t have a disabled toilet, so I had to go out into the high street. At the first coffee shop, their disabled toilet was out of order, this only added to my anxiety. I rushed out of there and went to a second coffee shop. Thankfully I was only just able to use that disabled toilet.

Irony

The irony is, I went down to a set of traffic lights to cross over to go to the first coffee shop. This was where the toilet was out of order. The coffee shop where I was able to use a disabled toilet was back on the other side of the road. This was two doors away from the opticians.

It just goes to show, when you’re in a state of panic and anxiety you really don’t think straight or logically!

If you liked my blog, leave a comment below. If you would like to work with me or anything you would like me to blog about, don’t hesitate to Contact Me.

Disability Blogger and reviewer of products & services - Family room not accessible to disabled families

Hotels Don’t Offer Accessible Family Rooms, Is This Discrimination?

Hotels Don’t Offer Accessible Family Rooms, Is This Discrimination? – Accessible holidays are already far and few between, it’s hard enough to find hotels that are “fully” accessible. Yet, this is made even harder if you have a family. Hotels, for whatever reason, do not offer “family” accessible rooms, yet provide family rooms for able-bodied families. By not offering these room types, disabled people with families are forced to book extra rooms.

The Equality Act 2010 suggests this is direct discrimination. So I’ve contacted 10 of the most popular hotel chains to find out why this is the case. My findings are below.

Family Rooms

Hotels Don't Offer Accessible Family Rooms, Is This Discrimination? - Long hotel corridor.

As a full-time wheelchair user myself, when booking a room I need a fully accessible room. However, I also have a daughter who travels with us. Finding an accessible room is difficult enough, especially when holiday companies claim to be “fully wheelchair accessible” and then you look at their pictures (when supplied) and find they tell a whole other story. Or worse, you turn up and only find out then. Yes, both have happened to me.

At present, it seems hotels do not offer any “family” accessible rooms for disabled people. Yet they do supply family rooms for able-bodied customers. This is direct discrimination!

I recently visited family in Wales (I’m in London). We booked a room with Premier Inn. As they are one of the hotels that do not offer accessible family rooms, our daughter could not stay in our room. Luckily, we had family members who were visiting with us, therefore, we were able to book a family room for them and have our daughter in with them. This begs, the question, what if my other family members were not travelling with us? What/where would my daughter go?

When you are disabled and have a family, being forced to book an extra room for your children is not only a parent’s worse nightmare but this can make a family hotel room “double” in price. With new Government rules/regulations around school term holidays, can you imagine how much this would cost at peak times? A hotel stay (1 room) can jump from approx £600 to £1200 for a few days stay. I wonder what non-disabled customers would say about this if they had to pay for two rooms as family rooms were not offered? I’m sure they too would have something to say about it!

Contacted Hotels

I contacted the above hotels all on the same date (10/7/21) asking if they do in fact offer accessible family rooms,

My email:

Dear Sir/Madam,

I am contacting you today to enquire about family wheelchair accessible rooms.  As a full-time wheelchair user, I find accessible rooms are far and few between as it is but accessible “Family” rooms seem to be non-existent!  Why is this? 

When booking a hotel room, I am unable to find any accessible family rooms. This means I am forced to book a second room just for my daughter.  This then makes my hotel bill double in price.  This is not the same for able-bodied customers as hotels seem to offer plenty of “family” rooms that are not classed as “accessible! 

This puts disabled people with families at a major disadvantage compared to able-bodied families, both financially and physically.

I am writing to enquire if any of your hotels offer wheelchair-accessible family rooms.  If not, do you have any alternatives in place, like offering a second room at a reduced rate or even for free?   Do you have other alternatives are in place if not, how do you let your disabled customers know this?  If you do not offer wheelchair-accessible family rooms or any alternatives, what is the reason for this?

I look forward to your reply.

Hotel Responses:

Premier Inn – I found Premier Inn to be the most helpful and most willing to help, they say: “We are able to add additional beds into our accessible rooms to make them into family rooms upon guests request. Where this isn’t possible and we aren’t able to accommodate guests in one room we will offer a second room for free and will always try to make this an interconnecting room to the accessible room.” 

Since receiving their reply, I have booked a room where they have said an extra bed will be put in their accessible room at the hotel I am staying at. So fingers crossed, all will go well. So far, they have done what they say they would.

Travelodge

“Thank you for contacting Travelodge.

At Travelodge we take our commitment to equality of access very seriously. 

We do give great consideration to the accessibility of our hotels and make every effort to make reasonable and practical adjustments to support the varying needs of our customers.

Having adopted and complied with well recognised national standards we consider that we are meeting our obligations to disabled customers under the Equality Act 2010.

Whilst facilities offered across our locations do vary due to the age and type of construction every consideration is given to accessibility and should you ever want details of the provision at a specific hotel this can be obtained from the hotel itself. For example accessible rooms in our newer properties are equipped with walk in wet room showers.

The Bed base from the ground is 25cm
Bed base and the mattress together is 49cm
The Bed fully made is around 52cm  

I hope this helps”.

Best Western – No response!

Ibis Budget/Styles –Thank you for reaching All Accor Live Limitless Customer Care support. First, I truly apologize for the inconvenience. I am coming back to you following your request regarding wheelchair-accessible family rooms. I am not able to reply directly, so I have allowed myself to forward your email to the ibis Fes hotel which will take care of your demand. They will return to you as soon as possible“. I’m still waiting

Novotel – No response!

Holiday Inn – No response!

Britannia Hotels –

I contacted the hotel directly in wales as I was looking to book here for a few days, (until I read the reviews). This was their reply:

Thank you for your message.
The Grand Hotel in Llandudno has 2 accessible rooms which have 2 single beds in each room. These rooms have walk in showers with a small step into the cubicle. Unfortunately, we do not have any rooms that have a wet room.
If you would like to book please contact Reservations on 0161 923 0300 and then will be able to give you rates and check availability.

Kind regards

So this is what they call accessible: These rooms have walk in showers with a small step into the cubicle. Not wheelchair accessible then!! Glad I wasn’t staying here.

Marriott –

They responded with a brush off but at least they responded I suppose:

Thank you for contacting Marriott Bonvoy™ Customer Care. It is my pleasure to assist you today.
Please accept my apologies for any inconvenience caused and I can certainly understand your frustration.
Please call our reservation line toll free, 24 hours a day at 1-888-236-2427. One of our dedicated associates will be happy to help you with your upcoming travel”.

Hilton Doubletree – No response!

Ramada – “Thank you!  We’ve received your message.  We will respond within 24 – 72 hours.  We are currently experiencing a higher than normal volume, your patience is greatly appreciated.”

I’m still waiting!!

Hotels Don’t Offer Accessible Family Rooms, Is This Discrimination?

Family room not accessible to disabled families

According to the Equality Act 2010, they say this:

Direct discrimination occurs where, because of disability, a person receives worse treatment than someone who does not have a disability. This provision is intended to stop people being denied a service, or receiving a worse service, because of prejudice”. 

“What is discrimination arising from disability? (new)

Discrimination arising from disability occurs when a disabled person is treated unfavourably because of something connected with their disability and the unfavourable treatment cannot be justified.  Discrimination arising from disability is different from direct discrimination. Direct discrimination occurs when a service provider treats someone less favourably because of the disability itself. In the case of discrimination arising from disability, the question is whether the disabled person has in practice been treated unfavourably because of something connected with their disability”.

So, the question is, are disabled people receiving worse treatment than non-disabled people if hotels are not offering accessible family rooms? If the hotel offers no alternative for a disabled family and they have to book an extra room because of this treatment, then I believe the answer is most definitely has to be a yes! But, if an alternative solution is offered, then direct discrimination has not taken place.

Are disabled families treated unfavourably because of something connected with their disability? I believe yes! Why? Because as a non-disabled person, you have multiple options available when booking a hotel room, single, double, suite & family. Disabled people have one option, Accessible! So when travelling with your family, how do you cater for them if the hotel won’t offer anything more than a standard accessible room?

What reasonable adjustments do you have to make for disabled people? (changed)

Service providers are required to make changes, where needed, to improve service for disabled customers or potential customers. There is a legal requirement to make reasonable changes to the way things are done (such as changing a policy), to the built environment (such as making changes to the structure of a building to improve access) and to provide auxiliary aids and services (such as providing information in an accessible format, an induction loop for customers with hearing aids, special computer software or additional staff support when using a service).

When a hotel refuses to offer an alternative solution, they are in breach of the Equality Act 2010! Simple as that!

Further help

The Equality and Human Rights Commission is the statutory body established to help eliminate discrimination and reduce inequality. It will issue a statutory Code of Practice explaining in more detail the law in relation to service provision and discrimination. It also produces a range of material providing practical guidance on how to comply with the law. www.equalityhumanrights.com 0845 604 6610.

***UPDATE*** Up & Coming Campaign

We (a few disabled people at present) are looking into starting a campaign to get the hospitality industry (particularly hotels/B&B’s etc.) to:

  • Make “family accessible” rooms available, don’t fob off with “we MAY be able to include an extra bed
  • If family-accessible rooms are not feasible, then offer 2nd room free
  • Give correct and factual information regarding accessible rooms – Include images, measurements of room, bed height and wet room
  • Train staff – Make staff training better, telling a wheelchair user another wheelchair user has used said accessible feature is not helpful or informative

My Facebook group to help bring more awareness to this issue and hopefully get more done: UK Hotels No Accessible Family Rooms | Facebook

Wish to help us with this campaign, please do get in touch.

Related Blogs

So You Advertise As Accessible?

If you liked my blog, feel free to leave a comment below. If you would like to work with me, or if there is anything you would like me to blog about, don’t hesitate to Contact Me.

High street with speech bubbles saying "We're Accessible"

So You Advertise As Accessible?

So, You’re Accessible? – Many companies and retailers advertise as being “Accessible” but what does this actually mean? Does it tell me if you have any steps in and around your premises? No! Does it tell me how high your counters are? No! So the fact you are advertising yourself as “Accessible”, gives me and other disabled people NO information whatsoever! Not only that, but you are probably also in breach of the Equality Act 2010!

Claiming to be Accessible Doesn’t Mean You Are Accessible!

So, You’re Accessible? – As a company or retailer, advertising as being “accessible” and then giving no further information, means you are not being as inclusive as you would like to think! Just because I CAN enter your premises, does NOT make you an accessible company.

Your interpretation of accessibility will most probably be completely different to those of a disabled person! There are many things you need to have in place before you can warrant yourself the title of being an “Accessible” company.

I am a full-time wheelchair user and my accessibility needs would differ from those who say are deaf or blind, I can not climb steps but a deaf person would most likely manage them. My arms are very weak and I can’t raise them up past my midriff, therefore using card machines on a counter is extremely difficult but yet, again a deaf or blind person would most probably find it easier to use.

Being Accessible

So, You're Accessible - Equality Act 2010 & Buildings Regulation compliant Disabled Toilet
Equality Act 2010 & Buildings Regulation compliant Disabled Toilet

Disabled toilets, do you have a unisex one as well as male/female ones? Some disabled people have carers who are of the opposite sex. They would need to use a unisex toilet.

Changing rooms, the above would also apply. The amount of times my husband has been refused to come in a changing room with me is shocking, to say the least.

When shopping for new bras in a very well known high street chain. My husband couldn’t come in with me as it was a female changing room. When asked if there were any unisex changing room, I was told no. I asked where the disabled changing room was, it was in the female changing room section.

When I argued the point that he was my carer and I could not try on the bras without his help and the fact I shouldn’t be expected to have a complete stranger help me with such intimate form of help, especially when they are at fault for not providing a unisex changing room, my husband was eventually allowed in to help me.

The other side of the coin is companies that do have these amenities but then use them for other purposes. I’ve lost count of the number of times I have been to restaurants, clothing shops and found the changing room or disabled toilet being used as a storage room. Using these amenities outside of its intended purpose is again, NOT being inclusive. I STILL can’t use them!! So yes, having these features may make you accessible but you ARE NOT USABLE!!

So What Is Accessible?

When a disabled person wishes to visit your premises, we need to know quite a few things to allow our visit to be as hassle-free as possible. I don’t want to read/hear the words “Yes, we are accessible”, only to turn up and find that actually, you’re not accessible at all. We need to know things like the following (this is only a fraction of the information we may need):

  • Are you level throughout your premises?
  • Do you have any steps? If so, how many and how high (most electric wheelchair users can cope with one small step)
  • Do you have a unisex disabled toilet?
  • Are your changing rooms unisex? Do you have a disabled changing room?
  • Restaurants, how high are your tables, I need to know if my knees will go under the table as I am in quite a high wheelchair.
  • Do you supply large print menus?
  • Hearing loops?
  • Height of your customer counters?
  • Hotels, do you offer wet rooms?
  • How high is the sink in your wet room?
  • Does the shower/toilet have grab rails, if so, where are they and are they horizontal/vertical?
  • Do you have lifts?
  • Can you supply letters in braille?

Accessibility Fail

Primark’s wheelchair accessible till

When accessibility fails on a mega scale, it is very distressing, soul-destroying and extremely frustrating to say the very least. My husband booked a hotel for a surprise long weekend in Cornwall. He phoned the hotel first to check out its accessibility, they answered all his questions and assured him all would be fine.

We turned up at the hotel only to find a list of accessibility failures:

  • There was a flight of steps leading up to the entrance. No problem said the hotel, just use the trade entrance round the back!
  • Our room was upstairs, the lift was a very tight squeeze, if I had my electric chair I have now, I wouldn’t have got in!
  • A step down the middle of the hallway leading to our room, the step was over 5 inches high
  • My manual wheelchair would not fit through the bathroom door, again, not a problem said the hotel, we’ll remove the door for you!
  • The disabled bathroom was NOT a wet room, it had a bath with a glass door across it, I had to get my husband to help me shuffle across the floor from the bathroom door entrance to the toilet so I could use the damn thing!
  • No room on either side of the bed to park my wheelchair.
  • The patio doors leading to the garden area had a very high step.
  • When in the restaurant, hubby had to get my food at the buffet as the room was so small. Hubby would have to go see what was available, come back and tell me, then go back to fetch it!

Not How To Resolve Issues

When things do go wrong and you get a complaint, here is a prime example of how NOT to deal with it!

To add insult to injury, when we complained to the hotel manager, he was rude, and obnoxious and accused us of lying only to get a refund. I told him to check with the staff member who offered to take the bathroom door off for us. He still wasn’t having it.

I told him he could stick his refund, that was not what this was about. The hotel was advertised as being “wheelchair Accessible” when clearly it didn’t even come close.

How To Improve

  1. Make sure you are actually accessible BEFORE advertising as so.
  2. If you are unsure of the accessibility features you should have (some are business dependant), ask!! There are many of us only too happy to advise you on accessibility needs, Some do it as a business!!
  3. Give disabled people more information. Have a section on your website explaining how you are accessible.
  4. If something is out of order, like lifts, let us know!
Wheelchair-accessible changing room

It really isn’t that difficult to be Equality Act 2010 compliant!!

More Blogs

Hotels Don’t Offer Accessible Family Rooms, Is This Discrimination?

WAV – What Is It And Why has It Improved My Independence?

Wheelchair Life – Ignorance, Personal Space Invasion & Damage!

If you would like to work with me, or if there is anything you would like me to blog about, don’t hesitate to Contact Me.

White outlined wheelchair in shopping mall

Online Christmas Shopping During A Pandemic As A Disabled Person

Online Christmas Shopping During A Pandemic As A Disabled Person – On the high street as a full-time wheelchair user, shopping is difficult at the best of times. Throw in Christmas and it is a whole new ball game. Being in a pandemic and lockdown leaves me no other choice but to buy online! Do I prefer this to doing my shopping on the high street? What did I find to be the best and worst parts of shopping online for Christmas gifts?

I hate high street shopping at any time of the year. People, access, stupidity all add stress to what should be a normal part of my life! If you are an able-bodied person reading this, how many times in one shopping trip have you NOT been able to gain access to a shop because of steps? How many times have you NOT been able to browse around a shop due to clothes rails being so tightly packed together they hit your shoulder causing severe pain? Gone to a counter to pay and been ignored because the counter is so high you are NOT seen? Exactly!! I can experience each of these EVERY TIME I go shopping.

Benefits of Shopping Online

There are many benefits to shopping online.

  • It’s stress-free.
  • You can visit many different websites at the touch of a button.
  • Browse 1000’s of products in a short space of time.
  • You are not worrying about the next person bumping into you or clambering over your wheelchair.
  • Queue jumping because “they didn’t see you there”!
  • Best of all, left out in the cold because you can’t get into the shop!!

Online shopping gives you the freedom to search for what you want at a time that is right for you. Websites don’t have “opening times” the same as physical shops do! So, if you want to shop for a pair of socks at 2 am, you can!

If like me and you use a PC, then another benefit is you can have several tabs open comparing the same item across different sites to check for delivery time/charges, price of the item and of course returns policy. Can you imagine doing that on the high street, even if you’re not a wheelchair user? I love the fact I can sit at my desk, a cup of tea beside me and settle down to browse gifts for family/friends in the warmth of my own home.

The Downside of Shopping Online

When shopping online, images of products are of course going to be great looking. After all, the company is trying to sell you their product. You only have to read my review of Tapi Carpets to see the issues you can have.

  • You can’t feel the item – Texture, material
  • Smell the item – Some fake leather products can smell really bad
  • Colour is not always the same when viewing on a monitor
  • Judge sizing when shopping for items such as clothing.
  • Solitary experience.

I have bought things that look great online but once received, the material is of lesser quality, or the item is smaller, or worse, turns up broken or faulty. I have bought a Christmas present that looked a good size and quality online but having received it, I know it’s going to be a big disappointment to the recipient! No doubt it will have to be returned. Sometimes you just want to see an item in the flesh.

I have done 90% of my Christmas shopping online this year. I’ve used brand company websites, eBay and Amazon. Companies I’ve not been familiar with and I have to say, I’ve only had two incidents. One, where an item arrived broken and another replaced by a lesser quality item than what was advertised. Both of which have been sorted fairly easily.

Security Measures in Place

Online Christmas Shopping During A Pandemic As A Disabled Person - Safety - A as a padlock T as a key

Online Christmas Shopping During A Pandemic As A Disabled Person – Making sure you are aware of the pitfalls of shopping online is paramount! There are many ways things can go horribly wrong.

  • Identity theft.
  • Spam emails.
  • Fake websites.
  • Fake products.
  • Cloned bank card – To name a few.

However, research is everything! It is important to gather as much information as possible about the company you are shopping online with. Once you have done these checks a few times, it will become easier to spot a dodgy website/product.

  • Check websites address for HTTPS – If the company’s web address starts with HTTPS (especially on checkout pages), then you know your information is being sent over a secure network. – What is HTTPS?
  • Pay with Paypal where possible – If you pay by Paypal, the company you are purchasing from will NOT have any information regarding your card details. Only your name, address, email address and phone number if supplied. The beauty is, you don’t even need to have a Paypal account to do this.
  • Use a recommended website where possible – It’s always good practice to use website friends and family have used. You will know if they had a good or bad experience.
  • Check delivery and returns policy – Things can go wrong and for this reason, always check the returns policy and make sure you agree with the company’s terms. You don’t want to get caught out when things are too late.
  • Can you find the company address? – The Gov.uk website, says the following: Before an order is placed, you must provide: your business name, contact details and address, so it is helpful if you can find this as a lot of companies show pricing in GBP but originate and send products from another country.

Conclusion

If you do your research and check out the website the best you can, you should have a fairly pleasant experience. Yes, things will invariably go wrong, that’s life but you shouldn’t have too much of a problem getting the issue resolved. I will most definitely be doing my Christmas shopping online next year!

May I take this opportunity to wish you all very Merry Christmas and a Happy New Year! Please look after yourself and others. Here’s hoping next year will bring better things to all.

Santa in his sleigh with raindeers

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Wheelchair next to a checklist

Electric Wheelchair Assessment: Being Told What I Do & Don’t Need As I Obviously Don’t Know My Own Disability!

Electric Wheelchair Assessment – Being assessed for disability aids is stressful enough, to say the least. When you’re faced with someone who is telling you what you do and don’t need due to your disability. This can be soul-destroying, frustrating, belittling and extremely angering! This was how I was made to feel when I was being assessed for my Electric Wheelchair!

I have been a full-time wheelchair user for over 15 years and I’ve had my disability (Arthrogryposis) since birth. I do believe that makes me an expert on MY disability, not anyone else!

My Assessment

Having had my previous electric chair for over 5 years, I was due to have this replaced. I, therefore, needed an assessment for a new wheelchair. This would be done at my NHS wheelchair service.

Invacare Fox Electric Wheelchair

At my assessment, I was happily told by my clinician that I would be having the “Invacare Fox” wheelchair! This decision was made without any discussion with me. (This immediately set the tone for this assessment)! How did this decision get made without discussing this with the person who was actually going to use the wheelchair and finding out first, if anything has changed? Is this not the point of an assessment?

My clinician’s attitude was that of excitement as she totally believed The Invacare Fox electric wheelchair was the one for me. She brought the wheelchair out to me and immediately expected me to be as elated as her. Instead, I could tell immediately, this was not the chair for me!

I went with the flow and got into the chair. I told my clinician that the footrest hangers were digging into the side of my knees. Not a problem she said, this can be rectified by adding some padding to the shoulders. I explained this had been done on a previous chair and it only made matters worse. (I still have the indentations in my legs) and I showed her these.

She seemed put out and went on to say we could put cushions down my side. (Between me and the armrest guard). Again, I explained this would not be suitable as I self-transfer in and out of my chair regularly. The cushions would fall to the floor repeatedly and as I can not reach the floor, I would not be able to retrieve them.

Problem After Problem

The issues being presented, included armrests not being height adjustable, to which she claimed having one shoulder higher, will cause problems in the future. (So, the fact I need one arm higher to keep my back straight, to prevent pain is not relevant?) 15 years down the road and I am still not suffering any pain in my shoulder!!

She explained that another type of armrest could be fitted if I really wanted them height adjustable. Errmm I don’t “want” them I told her, I “need” them to be adjustable. I wasn’t willing to accept the chair until she confirmed the armrest could actually come adjustable. Guess what? They didn’t! Thankfully she didn’t mention sticking cushions to the armrests to make them higher!!

The backrest of the chair was tilted backwards and unable to be repositioned. Which meant I would be slightly reclined sitting in the wheelchair. Again, I need to be sitting as upright as possible, to prevent back pain. Clinicians response was to have a different backrest. She attached a different backrest that was one of the options for the chair. This backrest was completely uncomfortable and prevented a full range of movement.

So once again, rather than give in to the fact that this wheelchair was completely unsuitable. She suggested using cushions with the original backrest. She likes these bloody cushions!!

I was getting really fed up now, I told her that I would definitely NOT be having this chair. She banged on about not having any other suitable chairs for me and that budget didn’t allow for anything else. I said she (wheelchair service) had a duty of care to make sure any wheelchair supplied to me fits my needs. This chair didn’t, so she was going to have to sort it out.

Second Assessment

As you can imagine, I was both disappointed and furious leaving my so-called assessment. When I got home, I phoned the wheelchair service to explain what had happened and requested another assessment, only this time with someone different.

Thankfully this is what exactly happened. I had an assessment with a different clinician. A lady I had dealt with many time previously and a sales rep from presumably one of their suppliers.

I was shown one wheelchair, unfortunately, it escapes my memory as to what it was called. This again was not suitable, the footrests were causing issues and no alternative option available for the chair. They then showed me an Invacare Spectra XTR2. When I sat in this, I immediately felt the difference. I was then told this particular chair came with tilt and recline. This would make all the difference for my back. (My Spectra XTR2 Review).

I rode it out to our car in the car park to make sure it would fit, (we had a Vauxhall Astra Sports Tourer at the time) and already had car ramps for my chair I was using at the time. Took a little while but we worked out how the chair would fit in the car. It was agreed that this chair was the most suitable for me and I could expect to receive the chair in a few weeks.

Attitude Is Everything!

Attitude is indeed very important. Here I was, having a supposed assessment for an electric wheelchair and I was told the decision had already been decided (without me) as to what chair I was going to receive!! No wonder I was peed off!!

My clinician came across like she was hell-bent on the fact that the Fox was the right chair for me and took whatever measures necessary to make it work. It didn’t seem to matter to her if this made my life more difficult and/or painful!! Trouble was, her solution was always the same, stuff a cushion there and problem solved.

Unfortunately for her, her attitude regarding the chair and me put me right off from the offset. I knew very early on that this was not the chair for me, so for a quiet life, I switched off and just went through the motions until I knew I couldn’t take anymore and decided to tell her so!

Conclusion

We all know how bad funding is in the NHS but this is NO excuse to decide what life-changing equipment a person is GOING to have BEFORE even discussing it with the client/patient etc.

I’ve had my fair share of sales-people try to force disability products onto me and I have learned the hard way to stick up for myself and this was why I said no to the Fox. I practically demanded another assessment with someone else and If I hadn’t, I may have ended up with a wheelchair that would have caused me no end of trouble and even severe pain in my back. Don’t be afraid to stand up for yourself. It is your health, your body that will be affected if you don’t.

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Tapi carpets not the 5 star rating they claim to have

Tapi Carpets: How Good Is Their Service And Products?

As I won my compensation claim against NHS Wheelchair Service/contracted repairers for damage caused to my floors by leaking batteries in my electric wheelchair, I am now in a position to have my floors finally replaced. I chose Tapi Carpets, I’m looking to have them lay laminate flooring throughout all of our downstairs and lay a carpet in our bedroom. If I found Tapi to be of good quality and service, I would then book them to do my stair/landing floor. So a fairly lucrative order for Tapi. So, how good were their service and products?

Tapi Carpets: How Good Is Their Service And Products? – I contacted Tapi Carpets as they had been recommended to me. I had browsed their website which I found to be informative. It had a good range of laminate flooring, carpets and luxury vinyl tiles. We were looking for laminate flooring throughout the downstairs of our home and carpet for our bedroom. Once we decided on what we would like, I contacted the company to arrange for them to come and do a quote.

Our Quote From Tapi

A gentleman came out who seemed pleasant enough but had no idea as to what we wanted quoting. (Something that I had told the operator who booked our appointment). We told him which flooring we wanted and he explained and apologised as he didn’t have those samples as a new line of flooring was coming in. Off to a great start I see!

We went on to explain we needed very tough wearing floors to handle my electric wheelchair as it is an indoor/outdoor chair so is very heavy and has large gripping tyres. He confirmed the floors we had chosen would be fine and Tapi offer a “wear guarantee” on every floor.

Tapi Carpets:  How Good Is Their Service And Products?  This is what they offer.
Tapi offers all of the above, some are an extra charge.

Our quote arrived later that day via an email priced at £1840.98. Our quote included:

  • Laminate flooring for our hall, lounge and kitchen
  • Underlay for all laminate flooring – Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes).
  • Scotia’s & End profiles (End profiles, no idea what they are)
  • Carpet for our bedroom & Spray adhesive
  • Uplift, removal and disposal of all existing flooring – Extra charge
  • Fitting – Extra charge – Tapi don’t make it clear that payment is direct to fitters on completion

We decided to go ahead with our quote. The three floors we ordered were:

From left to right – Floor 1: Richmond – Pembroke Oak, Floor 2: Richmond – Asgil Oak, Floor 3: Dallas Carpet.

Tapi Not Generous With Important Information

We were told by two different people at Tapi, the time-frame would be 2-3 weeks from start to finish. Great, won’t be long until completion. We paid for our flooring 10th August 2020, the fitters came to lay our hall/lounge floor 25th September 2020. Hmm, is that 2-3 weeks?? Have I miss-calculated? No, I didn’t think so.

While waiting, I contacted Tapi to get information about how the laying of the floors would be with a full-time wheelchair present. (I needed access to my wet room), so needed to know some sort of schedule.

Tapi replied, “The fitter will fit one room at time. If the wheelchair user is able to wait in a different room while he fits that’ll be great”. Sorry but that information wasn’t really all that helpful. (Should I just vacate my home altogether?). So glad I didn’t!! All will become clear soon.

We were told we would receive contact from Tapi the day before fitting, with arrival times of the fitters. Mid-afternoon I hadn’t received anything. As Tapi had been fairly bad at communication to date, hubby and I began to wonder if this was a terrible sign. I phoned the store, just rang and rang, emailed, nothing, tweeted, nothing! We were now getting worried we had paid a lot of money for something that wasn’t going to happen!

At 4:56 pm, I received an automated email: Tomorrow’s the big day! “Your fitter will contact you either later today, or tomorrow morning, to let you know when they’ll be arriving”. (They never did ring me). Then, 5:32 pm (Talk about 11th hour!!) I receive an email from Tapi with the information I needed. The fitters would be arriving between 9-11 am.

The Fitting Of Our Floors

Our new living room laminate flooring in dark brown wood

Our fitters (who I have to clarify are NOT Tapi employees, Tapi contract the work out to third parties, according to the fitters) arrived at 11 am. Two men arrived, introduced themselves and got straight to work. They worked non-stop until 10 pm. They were very nice and I have no complaints whatsoever.

The fitters were professional and friendly and I have to say, very impressed as they cleaned up every bit of mess and even mopped the new floor once finished.

In fact, I would recommend them to anyone looking for fitters and I’m hoping they will be returning to fit our kitchen floor once that has been rectified. More on that later.

Our floor in the lounge and hallway is amazing and beautiful looking. I am very impressed with the work that has been done. 10/10 to our fitters…Thank you for doing such a brilliant job.

No Kitchen Floors Today!

Our fitters showed us a sample of the flooring that was to be laid in the kitchen (taken from a new packet). Omg, I could have cried, the sample was (in my opinion) nothing like what we had ordered or what the website advertises. The sample looked like it had been lifted up from a high traffic warehouse after 20 years of use!! The website shows a lovely rich dark/black wooden laminate floor, shown below (middle picture).

The sample looked extremely washed out (Pictured left), I actually thought it was a sample that been in their van for some time. I was shocked this had come out of a new packet of flooring. Put against our present black flooring, the sample is far from black. The far-right picture shows what we believe to look very close to what floor came with the fitters.

Yes, I’m aware we are always told colours shown on a website are not always identical in real-life, but not this different! We explained to the fitters this is not the flooring we ordered and did not want them to lay it down in our kitchen. They advised ringing the store. I explained that the store NEVER answers their phone, so the fitter rang (to whoever) on our behalf.

Tapi said they would need to compare the sample to their shop sample to confirm if they are the same and then take things from there. It may be the case the wrong flooring was sent out or the image on the website is wrong. (I believe the latter is the case, to be honest).

More Mistakes By Crappy Tapi!

The following morning (Saturday), I received a phone call from Tapi. (I thought this was regarding the sample from the previous day. No, not so lucky!) It was to inform me, the fitter went to the warehouse to pick up my carpet and was told that particular carpet (Dallas in Grey) hadn’t been in distribution for some time and therefore not available!! This was the last thing I needed to hear!

I was so angry! I told Tapi, that I would choose a new floor for my kitchen and another one for our bedroom without any quibble from Tapi. He agreed!

Resolution So Far?….None!

So, the following day (Sunday 27th Sept) I rang Tapi for an update. The flooring for both kitchen and bedroom was on order and once confirmed, an appointment would be made for the fitters to come and lay the floors. He explained he was off on Wednesday and would get in touch with me on Thursday with dates for fitting.

I didn’t hear anything on Thursday, so I sent an email the following day (Friday), for an update on my floors. Tapi replied 5/10/2020 informing me my carpet was due for delivery the following day and could be fitted that week. Great! Bad news? My kitchen floor is out of stock and will probably take to the end of October before it’s back in stock again…..Bloody typical!! I now mentioned a goodwill gesture wouldn’t go amiss, he said he would see what he could do.

Due to the timeframe, the fitters who lay my hall/lounge floor understandably now would like paying for the work done so far. They asked if I could phone Tapi for the cost of what was owed to them so far. I did this and paid what was owed.

Bedroom Carpet

Friday 9th October, finally my bedroom carpet is laid, 2 months since payment!! The fitters, (Different fitters from laminate fitters), did ring beforehand with a timeframe as the standard auto email explained.

Three men turned up to lay one rectangle bedroom carpet. NONE of them wore any PPE, not even a mask!! What angers me the most is the fact Tapi is fully aware I’m a disabled customer, one would assume common sense would tell you that that customer is most likely shielding, yes? If unsure…….Bloody ASK!!

Tapi’s website says the following:

Fitting Service

  • Our fitting partners are working across England, Scotland and Wales.
  • They have been provided with adequate PPE equipment and will be sanitising between every visit.
  • They will ensure that social distancing is maintained at all times while in your home.

Not my fitters! Not even as much as have one mask between them!!

They also say: “Rest assured, we will continue to put the safety of our teams and customer first, and feel confident we have the right technology and processes in place to ensure this”. So why knowingly put unprotected fitters into a disabled person home??

They were also in quite hurry, they came in my front door, straight upstairs, no hello, broke a picture frame, took roughly 20 minutes and gone! But took 3 of them to do that!

To add insult to injury, the fitter was unable to supply an invoice, nor did they offer a receipt of our payment. I have since messaged them asking for both. Would not recommend these fitters at all.

Reading Tapi’s TrustPilot reviews, this is not the first time this has happened. I emailed and complained!

They did get back to me informing me my complaint has been passed onto the manager who is also CEO. Nothing since!

Kitchen Floor

I finally got a date for my kitchen floor to be laid, 9th November 2020! That is 3 months (literally to the date), from the date we paid Tapi for our order. So if/when crappy Tapi tell you 2-3 weeks for completion, they probably mean 2-3 MONTHS!!

Even though Tapi told us the end of Oct our floor would arrive, when I complained about the carpet fitters wearing no PPE, I asked for an update on our kitchen floor…..Guess what? Our floor was in!! When was Tapi going to tell me???

The floor was fitted by the same company that fitted our lounge/hall flooring, so again no issues. The only downside to the flooring is the fact it is NOT what we had originally ordered, Tapi was unable to offer a suitable alternative, so we went with the same flooring as in the hall/lounge.

I’m sure the majority of you will understand me when I am extremely disappointed in not getting the floor I wanted.

Pros and Cons

Pros:

  • Quality and style of our laminate floor seem very very good. I would recommend this floor. We have since decided to have this our kitchen now as crappy Tapi’s (black) flooring is not black!
  • Their prices are fairly reasonable.
  • Tapi gives you wear guarantee on every floor. Our downstairs floor has 20 years wear guarantee. (How this will pan out if I need to use this, I have no idea, TrustPilot’s review are not promising!) Our (new choice) of carpet doesn’t state “wear guarantee” on their website. (A bit worrying).
  • The laminate fitters are professional, friendly and work very hard. The result is wonderful.

Cons:

  • Tapi can take forever to order/lay your flooring. It’s taken 3 months so far for us!
  • When having a quote, the salesperson may not have samples to show you. DO NOT trust Tapi’s images on their website, they can NOT be trusted.
  • Make sure you check the fitter’s invoice, our carpet fitters tried overcharging us. (Tapi can give you a break down of the fitter’s charges on request).
  • Confirm the product you want is still being sold, the carpet we ordered is still being advertised on their site even though Tapi say is no longer available. (False advertising?)
  • Information to help disabled customers leaves a lot to be desired.
  • Informed regarding extra charges – (Moving of furniture, uplift of your previous flooring, disposal of your old flooring). Is not made clear enough!
  • You pay the fitters separately from Tapi once they have laid your floor/s. This is a real annoyance when more than one fitter is involved.
  • Our carpet fitters wore no PPE whatsoever when laying our carpet.
  • Chase Tapi every time when waiting for your flooring to come in. They have a great knack at not informing customers when their flooring arrives.

Conclusion

Tapi Carpets have been unable to provide a service one would expect from a so-called professional company. They have shown complete incompetence, total disregard for any and all upheaval and confusion throughout my whole experience with them.

From not being able to provide samples of flooring, selling me a carpet they say they haven’t been selling for some time (yet still advertise this very carpet/colour on their website) to providing flooring that doesn’t match with any shop sample or website image and sending fitters who don’t wear PPE, yet state on their website PPE is supplied to their fitters??

The sad part is, they are reasonably priced and so far, their products do seem to be of good quality. But, the stress of the whole experience is NOT worth any money I may have saved. It really isn’t!

As a disabled customer, they seemed incapable of answering or reassuring me on any queries I had. To not be able to reassure a customer they will be able to go to the toilet while their floor is being laid, is quite shocking really!!

As I mentioned at the beginning of this review, I would like to have my stairs and upstairs hall carpet replaced. Will I use Tapi?? Never, even if hell froze over!!!

Would I recommend Tapi? No! Quite the opposite, I would advise staying clear away from this incompetent company. They actually behave as they have only just started trading in this field.

**UPDATE** 25/3/22

My floors I have to say are holding up nicely. No lifting, fading and as a full-time electric wheelchair user, no scratches. Cleaning them is easy, we use one of those mops that look like they use wet wipes. I noticed when they were first laid (wooden flooring), there didn’t seem to be much of a shine of them. They looked very dull but as time goes by, I’ve noticed they have a nice sheen off them now.

It is very unfortunate the company behave like they don’t know much as their products are proving (at the moment) to be very good.

If you liked what you have read and would like to work with me don’t hesitate to Contact Me. Feel free to leave a comment below.

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