My Moans

I’ve been told it’s good to get things off your chest, so here goes….

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Bogus Companies Sell Via Facebook

Bogus companies sell via Facebook – These companies send faulty products and that’s if they turn up at all. Then you find the website has disappeared!

My family and I have bought many products from companies advertising on Facebook, from Mascara, Lipsticks, to T-shirts and other such like. So far, we have received more faulty items then not and that’s if they turn up at all! We are still waiting on several items that we have little hope in receiving.

I had seen some lovely make-up products that I wanted to buy on Facebook. So as my birthday was in a few weeks (this was back in mid-April as my birthday was at the start of May), my family offered to get them for me. They ordered some of the products approx three weeks beforehand and we are still waiting for one item to arrive. (Magnetic eyelashes with an applicator).

  1. Outside of the above, I ordered three eyeshadows, I’m in a dispute with the company via Paypal as an extra item was added to my order. My order confirmation does not show this extra item however, it only showed up once I received my Paypal invoice.

Order confirmation at the checkout stage.

Bogus companies sell via Facebook - Order confirmation showing items ordered

Paypal invoice, received AFTER placing and paying for my items.

Bogus companies sell via Facebook - Paypal invoice for order placed.

As you can see, these items are not what you would call cheap, especially with postage costs. So I decided to contact the company with the above proof and asked for a refund on the extra item. I got an apology and told I could have a free item. I asked why then could they not give me a refund on the extra item their company saw fit to add to my order……No reply! So I took it up with Paypal, for all the good that did me. I put in a billing claim, this was their response:

Dear Caroline,

We have reviewed all the details of your claim. Based on the information we have to date, we have to deny your claim. This decision was made because your billing dispute doesn’t match our qualification for a billing dispute.

Then what the hell does it match?? If this is NOT a billing dispute, what is it?? Yes, I have appealed, no, I don’t expect a resolution in my favour.


I appealed Paypal’s decision and yet again they find in favour of the seller??

“We have reviewed all the details of your claim. Based on the information we have to date, we have to deny your claim. This decision was made because the documentation we have on file shows that this transaction is valid and was authorised by you”.

I Appealed again based on their response:

Ok, I tried contacting you outside of this dispute but I was redirected back here. So here goes!

You told me: “Based on the information we have to date, we have to deny your claim. This decision was made because the documentation we have on file shows that this transaction is valid and was authorised by you”.

The information YOU have on file? Surely my claim should be based on the information I have given you?? After all, this is the basis for my claim!!

I’m NOT disputing the transaction, I AM, however, disputing the amount charged. I would like to know how you ascertain I authorised an extra item to my order that I DID NOT purchase nor did it show up on my CONFIRMATION ORDER, you know, the one I check before making my payment?

I have previously sent you my order confirmation clearly showing I purchased 3 items ONLY. Yes, I authorised these but AFTER payment was made for what I believed to be 3 items. I received my Paypal CONFIRMATION OF PAYMENT and it was here and ONLY here did I see the extra item added to my order, an item I did NOT authorise to purchase or pay for. For clarity, I have sent these confirmation images to you yet again. You will clearly see in the red circle on my confirmation order, the items ordered were a total amount of THREE. Then, once I made my payment, I received my Paypal confirmation showing the extra item. Please elaborate on why/how I could have possibly authorised the extra item??

Simply put:

I pick three items
I go to the checkout
See three items in my basket
I pay for these three items
I receive my order confirmation from Paypal
Paypal confirmation show 4 items purchased
How does that constitute my authorisation of 4th item???
I await your response.

I got a response:

We received the claim(s) you opened on 21 May 2020.

We’ve reviewed the transaction(s) and are denying your claim(s). This decision was made because your billing dispute doesn’t match our qualification for a billing dispute.

We’re sorry for any problems you may have experienced with the transaction(s).

So now we are back to the start! Funny how they wouldn’t answer my questions. I feel Paypal can be very biased in their decisions.

I have searched their website for a way of contacting them and can only find a live chat thing where you are told “All our agents are currently offline. Please try again during business hours. Messaging support is available: Monday – Sunday: 7am – 5:30pm GMT”. Yeah, work that one out!! Their Facebook page is as helpful as a chocolate teapot and I hold no hope on Twitter either!!


Bogus companies sell via Facebook –

2. I also ordered two mascaras from a different company as I stupidly believed the advert: I have supplied the link to the product for you to see what I’m talking about but I really do not suggest purchasing any item from them.

Fabulous 4D Fiber Mascara – Mascara with waterproof effect, create dramatically beautiful & bold lashes that enhance the beauty of your eyes.

Glitter rainbow coloured bottle of mascara.

Does it F***!!!!!!

  • Waterproof?…..NO! I rubbed my eye later in the day and I ended up with lovely black streaks across the back of my hand.
  • Dramatically beautiful & bold lashes that enhance the beauty of your eyes?……NO!! I put on three coats of the stuff and it was useless, didn’t make a difference whatsoever! Better off sticking with what I was originally using. I have to say, the one good thing about this mascara……The bottle, it is rather pretty!

3. Lipstick – lipstick was bought from yet another company and I will NOT put them near my lips. They turned up in what I would call a disgusting and used state.

  • The outer box and individual lipsticks all unsealed
  • The bottles were all scratched
  • One of the lids is broken as it won’t screw shut, just lifts on and off
  • Lipstick marks on a couple of the lids like they had been handled by someone with lipstick residue on their hands.

Looking at the images alone, would you use them? With the COVID virus and the fact they turned up in the state they did, I don’t want to use them, so money wasted.

When we tried to contact the company to ask for either a replacement or refund, we found the website no longer existed. So as it was my hubby that ordered them for my birthday as a gift from my daughter, he has also had to take it up with Paypal. (Still waiting on their response).

4. I ordered a bra in a bigger size than I would normally wear and it is small enough to fit my petite 15-year-old daughter.

5. T-shirts from a company called Moteef that send you out Men’s t-shirts even though you have ordered and paid extra for a women tee and when you contact them to rectify their mistake, they send you another T-shirt exactly like the first one!! Really does make the mind boggle.

So I think these are expensive lessons to learn the hard way but learn I have. I will never purchase anything from an advert on Facebook ever again. Order at your own peril!!!


Check eBay, I have found all these items and much more and guess what??? At a much LOWER price too…..RESULT!!!!

If you would like to know more or wish to discuss something else, please don’t hesitate to Contact Me.

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Cazbarr written in black with a big pink C over the top middle

The One AND Only!!!

Dear fans, if I may call you that! The name (Cazbarr) was picked because it was unique, no-one else seemed to have the same anywhere. I was the one and only. I spent weeks trying to work out a good, catchy name and this is what I came up with. Can you imagine how gutted I felt when I realised this was no longer the case 🙁 Other people are now using the same name (yes with the 2 R’s) across the web. So now I have to use (Real_Cazbarr) if I can’t use just Cazbarr. Just doesn’t have the same ring to it though, plus my branding is now made difficult too! (Can individuals copyright their alias?) I may look into this. Of course, if anyone reading this has an answer, please do let me know.

If you are interested in what I talk about, do NOT confuse me with anyone else. I don’t wish to be accused of saying or doing something that I haven’t, purely because it was said or done by someone called Cazbarr!!

To clarify what avenues I use to publicise my thoughts/ideas/moans etc, please check out the following:

Twitter: (There is another Cazbarr on Twitter, who is NOT me. I am Real_Cazbarr. Please don’t confuse us.




Please don’t hesitate to Contact Me if you have any questions, or wish to see something on my website.

Thank you.

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Social media written in big blue letters with lots of social media describing words

Why Do You Never Finish What Your…….

Ok, my pet peeve is when I am browsing my social media accounts and I read something someone has started talking about, ranting about or explaining, I read through all the comments only to find the original poster has not concluded the rant, story or explanation!!! WHY, WHY WHY do you do this???

I am reading your post because what you have to say is interesting to me, do I not want to know how the story ends?? Of course, or else I would have continued scrolling!!

I have found that this happens a lot when people are moaning about something that has gone wrong for them. Accessibility, customer service, bad service etc. It would be extremely helpful to those of us that have read your post to know if you managed to solve your issue and if so, how?

I appreciate you may have posted while on the move but at least come back to those of us that have commented/read your post and give an update. Otherwise, you could run the risk of people thinking you are out for attention/sympathy!! Which of course we know a lot are!!

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Four red lines with pictures of gir using plastic straw, changing places toilet, blue badge, CEA card and Reserved parking sign

Are Disabled People Asking Too Much??

Disabled people know only too well how hard our lives are on a day-to-day basis. This is before we even leave our own homes. So, is it any wonder we fight for changes that will improve our daily living? Things like:

  • Blue Badge Parking
  • Plastic Straws
  • Changing Places
  • Accessibility
  • PIP

The list truly is endless of the battles we face every single day of our lives.

All of these things help us be as independent as possible and live as best we can, but…………I have read some disabled people’s comments on social media that have me thinking are we becoming an expectant lot of people?

Example 1: A woman was moaning about not being able to use a discount voucher she received for her birthday, as she was already in receipt of a company/venue discount due to being disabled.

So she was expecting to be discounted twice??? Was it really unfair of the company/venue to decline her birthday discount? Turn the tables around……Is it unfair she gets a permanent discount where other users do not??

Unfortunately, I can’t remember the company/venue and no more information was given regarding the circumstances.

Example 2: Another disabled person was moaning at the fact that they had to pay in a car park even though they had a blue badge.

According to The Blue Badge scheme: rights and responsibilities in England, found on the website:

A Blue Badge will help you to park close to your destination, either as a passenger or driver.

The badge is intended for on-street parking only.

Off-street car parks, such as those provided by shopping centres, hospitals or supermarkets are covered by separate rules.

These separate rules say:

Off-street car parks (such as supermarket, hospital or local council car parks)
Off-street car park operators should provide parking spaces for disabled people. However, it is up to the car park owner to decide whether badge holders can park free of charge.

Do not assume you can always park for free.

  1. The blue badge is not a permit for FREE parking everywhere and automatically!!
  2. If one reads the information supplied, one would not look like a tit complaining about something that is not a given right!!!

Yes, I am fully aware of how expensive life as a disabled person is and yes, of course, every bit of help is gratefully received but…….I can’t help feeling that some, not all, disabled people want the sun, moon AND stars!!

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Pandora logo - Pandora in black text with a crown above the letter O

Pandora as Faulty as Their Bracelets!

I was bought a Pandora bracelet roughly 2 years ago and over time I managed to fill it up with charms. Over this period of time, I took my bracelet into Pandora a couple of times to take advantage of their free sonic cleaning. I wanted to keep my bracelet in as good condition as possible. The trouble was, each time my bracelet came back to me, it never seemed to be as clean as before, the silver still looked tarnished. This got so bad I contacted Pandora and their reply was non-committal, to say the least!!

I wrote:

Dear Sir/Madam,
I have had my Panora bracelet for approx 5 months now and have had to take my bracelet into my local Pandora store for a professional clean at least 4 times, as my bracelet has tarnished very badly.

I took my bracelet in for a professional clean only on Friday (2/6/17) and as you can see in the pictures I have enclosed, this did not clean my bracelet, you can see my bracelet is still very tarnished? This is the same result every time.  You will also notice that the tarnish does not seem to affect the charms, just the clasp and the safety chain.  (I can confirm my bracelet has never come into contact with any chemicals such as perfume, detergents, hair spray etc).
We all know silver tarnishes over time and a good clean solves the problem and brings the item back to its former glory.  My bracelet was “professionally” cleaned yet it is still tarnished???  I wear other silver jewellery on a daily basis and do not seem to have a problem with tarnishing.  I am now thinking, is it just Pandora jewellery!!

I would love to buy your new bangle but do not wish to spend the money on something that is going to look cheap on my wrist as I am afraid this will tarnish also.

I would like to know if there is anything you can offer/do to fix my bracelet as I am extremely disappointed with having a tarnished black bracelet.  Even the shop assistant said it looked like the silver was coming off but felt this couldn’t be the case as it is real silver.  
I took my bracelet to my local store within the first week of having my bracelet due to the tarnishing and they replaced the bracelet.

Pandora responded:

Dear Caroline, 

Thank you for taking the time to email PANDORA and I’m sorry to hear about your bracelet and charms. I can completely understand how disappointing this must be for you, especially as you have such a collection. 

For the purpose of addressing your issue fully I would like to briefly outline the PANDORA warranty policy that all our stockists are trained in. PANDORA warranty on all silver items is two years, on gold it is two years and leather items it is one year. This is to allow an ample amount of time to discover any manufacturing faults with an item and rectify it for the customer free of charge. 

PANDORA jewellery is made from 925 sterling silver and 14 carat gold and these metals will naturally tarnish.  As such, tarnishing is a natural process and is not considered the result of a manufacturing fault, as is also the case with skin reactions. Factors which contribute to this are; the metals coming into contact with damp environments, prolonged exposure to UV light, and contact with perfume, body lotions, detergents, bleach, and secretions of the skin. Tarnishing can be prevented by regularly polishing all jewellery with a polishing cloth. It is worth noting that Pandora packaging is not tarnish proof and even when jewellery is not being regularly worn we would still advise to polish it to prevent tarnishing from occurring. 

I understand how disappointing this situation must be, so I would recommend taking the items back into your nearest local PANDORA store. Many PANDORA stores also have ultra sonic cleaning services available in store that can carried out for free, should this not change the appearance of the items they can also be sent to the European goldsmiths for assessment and professional cleaning.

I hope that the store are able to help further, but if you have any more queries please don’t hesitate to get back in touch.

These are the pictures:

So please, is this really just normal tarnishing after just 5 months? If so, why does it not improve with professional cleaning? Why does my other silver jewellery not tarnish, which HAVE come into all sorts of chemicals on a daily basis? Just doesn’t make sense to me!

This went on for a while and in the end, I had to give up as the situation was making me ill as I was still recovering from my heart attack. Pandora had made it perfectly clear they wanted nothing tarnishing their good name/reputation and would not agree that there was a fault with this bracelet.

I turned to Twitter recently to try again, once again a brick wall, oh they were nice at first suggesting taking it for a clean, contacting Cust. Serv but once I had explained I had already done this and sent them pictures, I got nothing further…..Not another correspondence from Pandora!! Complete radio silence!!

One can’t help feel Pandora’s Customer Service is as faulty as their bracelets!!!! So now I am stuck with a dirty ugly looking bracelet, I won’t be purchasing any more Pandora products, not with service like this!!

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Empty wheelchair space on a public bus

Wheelchair Space on Buses – Row Continues!

Even after a landmark court case win, disabled people are seemingly still fighting for the wheelchair space WE fought to have implemented on buses!!

Quote: In February 2012, Doug Paulley, a wheelchair user, tried to board a FirstGroup bus from Wetherby to Leeds. The wheelchair space was being used by a mother with a pushchair and a sleeping child. She refused the driver’s request to move or fold the pushchair and so the driver told Mr Paulley he could not board the bus.

Mr Paulley successfully sued FirstGroup at Leeds County Court for unlawful discrimination against him due to his disability, but this was later overturned on appeal. The case was then heard by the Supreme Court, which has given its final verdict today. The Commission has supported Mr Paulley at the Court of Appeal, and at the Supreme Court.

David Isaac added:

“Public transport is essential for disabled people to live independently, yet bus companies have not made it easy for this to happen. This is a victory for disabled people’s rights. The success of this case means bus companies will have to end ‘first come, first served’ polices, increasing peace of mind for disabled people.

“This has been about correcting a confusing policy which has caused untold problems for disabled people.

“For years, wheelchair users have been deterred from using vital public transport links because they could not be sure they will be able to get on. Today’s judgment will make that easier.” – Source: EHRC – David Isaac said Today’s judgment will make that easier……How? The law is still not specific enough about the wheelchair space! It should be made a law that buggies can use the space but when needed by a wheelchair user, they MUST move or fold down their buggy and if they refuse, they vacate the bus and wait for the next one. I mean, parents don’t mind that happening to us at present, so I say equality is the way the go!! Let them know what it’s like to sit in the pouring rain on a freezing cold winters day being refused access to bus after bus because parents don’t want to move their buggies. Now before I’m lynched, I know full well that there are many parents only too happy to move, I thank each and every one of you for this. It is the ignorant, self-important ones I’m on about. They just turn their heads and completely ignore everyone!!

The signs on the bus say:
“Priority wheelchair area – This space is reserved for a wheelchair – The wheelchair must be placed facing forwards resting against the support or backrest with the brakes on. – Please give up this space for a wheelchair user.

Baby Buggies – Buggies can use this area if it is not needed by a wheelchair user – Please move out of the wheelchair priority area if necessary. – Buggies may need to be folded a busy times.

So what part of PRIORITY WHEELCHAIR AREA – This space is RESERVED – Please give up this space for a wheelchair user. – Buggies can use this area IF IT IS NOT needed by a wheelchair user are people not understanding?? The sign seems very cut and dry to me!!

If you went to a restaurant and sat at a table marked “Reserved”, you would be moved by a member of staff, yes? So why can’t bus drivers/companies make buggies move from this “Reserved” area?? It really isn’t rocket science!!

TFL say: Buggy users and other passengers may use the wheelchair space, however if a wheelchair user wants to board the bus, other passengers and buggy users will be asked to vacate the space or fold their buggies.

On many buses the space is big enough for the wheelchair and buggy to share, but the wheelchair user does take priority and must be correctly positioned in order to travel safely. In some circumstances buggy users may be asked to fold their buggies and wherever possible fold their pram.

Yeah right!!!

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Tesco mobile logo - Blue circle with white orbs inside, the words Tesco mobile beside

Tesco Mobile – Manager using cheap tricks!!

My mobile phone contract is up with Tesco Mobile, so like the majority of us, I looked around for the best deal. I had my eye on a particular phone but not overly bothered if it turned out to be too expensive and I had to take a Sim only plan, as my phone at present is more than adequate.

I found a deal with Sky which was actually a great deal. So I visited my local Tesco Mobile store to check out the size and feel of the Huawei P20 Pro. Due to my hands and the poor dexterity I have, I wanted to make sure it wasn’t a phone that was going to be too big for me to hold and operate. While looking at the phone, the manager (or at least who I assume was the manager) came over to offer assistance. I said I was ok and just looking. I commented that their deal wasn’t as good as the deal Sky was offering. He wanted to know more, so I explained the deal. He said, “ah yes, that price won’t include VAT”. I thought how strange as I saw nothing on the deal to suggest this. So when I got home, I checked the deal again and couldn’t see anything. To make sure I had all the facts before deciding if I would go with this deal, I phoned Sky. I was right, the price did indeed include VAT. So was this a sales tactic by the manager?

So now I needed to know the exact end date of my contract with Tesco and I needed my PAK code, as I would like to keep my number. So While in my local Tesco, I popped into the mobile section to ask these questions. The same manager was there. I told him the deal did, in fact, include VAT. He replied, “On the 24 Swap deal if you don’t swap your phone at 24 months for a new phone, you then have to pay the remaining balance owing on the phone”. He went on to say how a member of his family used to work for Sky so new the plan. Well, I was horrified at the prospect of having to pay a lump sum at 24 months into my contract, as I had just signed up to the deal the night before. I rushed home extremely worried that I would have a huge lump sum to pay. So once again, on the phone to Sky. Once again, what the Manager at Tesco Mobile told me was untrue!!

Pretty disgusting behaviour for a so-called professional! All he achieved was to make sure I never deal with Tesco Mobile again. Lost any trust I had for them!! Was it jealousy? A cheap trick to get me to stay with Tesco? I suppose I will never know.

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Fanned out 5 pound notes with Money not good for dexterity problems

Is money slipping through your fingers?


I think we’re all familiar with the new money that has been circulating for some time now. These new £5, £10, £20 pound notes are somewhat fiddly buggers, to say the least. If like me, you suffer from dexterity problems, you will understand what I am about to tell you.

I am constantly dropping these notes due to the shiny surface they have, especially when against other notes, they seem to just slip right out of one’s hand! Folding them is near impossible too, they just bounce right back at you and fly all over the damn place. I believe they were designed not to be able to be folded. No, I have no ideas either. I think it was something to do with maybe keeping them in good condition for longer.

The idea they can not tear is obviously a good one. Who hasn’t torn their money by accident! But, because of this, I believe this design is what causes them to be so shiny.

I can’t help but wonder who actually thinks up these ideas and how much research/testing goes into such a major decision. Who is consulted in deciding if these things are suitable? Clearly not the right sort of people!

Do you have problems using the new money? Let me know in the comments below.

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Black wheelchair with a red colour frame

I Fake my Disability??

There is a culture in today’s world that the majority of disabled people are faking it!  Contrary to belief and we know who started the rumour, (yes the government, so they can condone their actions regarding austerity, ATOS, PIP assessments, UC etc all of which were designed to fail, except austerity of course).  Fakers are few and far between!  Disabled parking bay abusers are a much more common daily occurrence but that doesn’t cost the government money, so of no interest to change or enforce.

The media have contributed to this culture by seemingly creating two types of disabled people: inspirational/sporting “look what they can do”, or lying scroungers.  So if I can’t partake in sport/Olympics and represent my country, I must be a faker?  This is the problem!  What people are forgetting is that our Olympians are sponsored by many different companies, their equipment, (wheelchairs, artificial limbs etc) cost thousands and thousands of pounds to help them achieve their goals.  This IS why they can do what they do, plus the years and years of training they do!!  If you are Joe Bloggs, believe me, you are given what you’re given and made feel you should be grateful for that much.  My husband who was also born with his disability wears an artificial leg, he went to his GP to ask him to sign the form necessary to apply for a freedom pass, the GP responded by saying “how can you class yourself disabled when we have Olympians with artificial limbs”?  Needless to say, he didn’t sign the form!!!!  So when up against attitudes like that, why would anyone want to FAKE being disabled?

Able-bodied people will never & can never understand why we (disable people) NEED the things we fight for, like, accessibility, adapted housing, barriers removed, attitudes changed.  How can they?  They don’t have to live the life we live.  They are blessed with being able to take most things we HAVE to fight for, for granted!!  For example, let’s take something simple:  Busses:  Disabled people fought for many many years to get the wheelchair space implemented, now everyone wants to use it.  Some parents with buggies will not move from that space if a wheelchair user needs it, believing it is their RIGHT to stay put!!  Well let’s see now, the sign on the busses says what exactly:

Salesman selling wheelchair to abled explaining great parking and sympathy

“Should a wheelchair user wish to use this space, please move to another part of the bus”.  So when I am left again feeling downtrodden, embarrassed, a burden, angry, wet & cold, yes I fake my disability.  So, when it’s obviously clear, you are asked to move, this self-righteous attitude some of you have adopted is quite obnoxious!  At the end of the day, you CAN take your child out of the buggy, fold said buggy and move, I CAN’T get out of my wheelchair and sit on a seat and fold my chair, no matter how much I would love to be able to do that.

The hate & personal attacks shown to disabled people is fed by the fact you are made to believe we are receiving special treatment or an added extra.  This then makes you believe we must be faking it to get said treatment.  So…………

When I’m having to have another painful procedure to unblock my catheter that’s caused another urinary infection, or radio-frequency facet joint injections into my spine to try to alleviate my pain, I mean, there’s no guarantee they are going to work!

I am suffering the terrible side effects of the medication I have to take just to keep me alive.

Losing friends because they have no idea what it is like to live my life and have no patience.

Stuck in bed again because I’m in too much pain to be able to move.

Losing the career I love because my employer sacked me due to the amount of sick time I have to take.

The list goes on and on and on!!!

Just because I have a smile on my face, doesn’t mean I’m ok!!

All the stuff disabled people fight for can take many years to get changed or implemented and most are not even achieved.  All we want is to have the same quality of life most able-bodied people take for granted.  The trouble is, the things we fight for often don’t even help as disabled people are not listened to so the entity making the changes rarely ever get it right.  You believe it is special treatment and extra because something has to be an add-on feature because, in the structure of life, disabled people are forgotten about.


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